Business Skills: Team Effectiveness Certificate Program

The Business Skills: Team Effectiveness Certificate Program is a self-paced online certificate program comprised of five courses developed to help you foster a team dynamic conducive to achieving organizational goals. Led by leading real-world experts, the program includes courses to help you communicate and collaborate within your team, apply a step-by-step critical thinking process to solve problems, use innovative thinking to drive progress, manage your time effectively, and foster an environment that promotes diversity, equity, inclusion, and belonging (DEIB).

Learning Experience

This program includes courses with fully interactive multi-media formats. Active participation is required, and it includes knowledge checks, activities, assessments, and resources/tools.

Who is this Certificate Program For?

Junior- to mid-level marketers who want to enhance their skills needed to work effectively in their teams.

Certificate Program Outline

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Course: Building Teams That Drive Growth

Functional silos and diverse personalities can lead to team frustration, personality clashes, and conflicts that sideline productivity. With the best of intentions, many marketers struggle with how to collaborate, whether working in an office or remotely. Even the most technically skilled individuals must work collaboratively with their colleagues to meet their business objectives. This course will help you understand different working styles, how to be empathetic, and how to communicate effectively with your teammates. Learn how to overcome barriers to collaboration and best practices for conflict resolution. This course provides pragmatic, actionable tools to help your team work together more effectively, whether you’re remote, in the office, or hybrid office-remote.

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Course: Critical Thinking Skills for Marketing Professionals

In today’s business environment, developing critical thinking and problem-solving skills is essential to a marketing professional’s — and their organization’s — success. The ability to think critically to solve problems, leveraging a systematic and repeatable process, sets individuals apart from their peers and makes them sought-after marketers within their organizations. This course will help you avoid the most common mistake professionals make — jumping into solution creation before finding the root cause of a problem and identifying the real problem to be solved. Learn to analyze the situation, identify the problem, design a solution by examining the different ways you can solve the problem, and ultimately achieve a successful outcome. This course provides best practices you can apply to your work experiences through case studies and step-by-step frameworks and toolkits.

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Course: Strategies for Creative Problem Solving

What if you could learn the critical mindsets and skills required to improve your innovation capacity dramatically? What if you could tackle significant real-world challenges your organization faces more creatively? This course is designed to systematically unlock your creative potential and apply it to solving complex problems and seizing new opportunities. You will learn how to think differently through an ideation framework comprised of three core mindsets required to innovate effectively in today’s hyper-competitive environment. You will learn to apply three proven techniques to solve real-world business challenges creatively. You will walk away with a practical toolkit that you can use immediately to boost growth, drive efficiencies, and elevate the customer experience.

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Course: Time Management and Productivity Skills for Remote Professionals

As marketing teams around the globe have transitioned to working remotely, whether it’s “for now or forever,” this transformation has created new challenges when it comes to effective time management and productivity practices that risk impacting overall workflow. The virtual world demands different skills than the face-to-face world, and organizations that educate their teams on the skills needed to thrive in a virtual work environment will create a competitive advantage and enable their workers to produce at their highest capacity while increasing employee satisfaction and talent retention rates. This highly engaging on-demand course shares the essential skills, tools, and frameworks necessary to succeed as an individual team member or team leader to help you thrive in a virtual work environment.

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Course: Nurturing Diversity, Equity, Inclusion, and Belonging in the Workplace

A lack of diversity, equity, inclusion, and belonging (DEIB) in the workplace increases employee attrition, lowers productivity, and decreases creativity. This course will introduce you to DEIB and its role in creating a productive and successful workplace. You will learn how bias functions in all people, how to identify it, and how to decrease bias. You will also develop skills to address resistance to DEIB and encourage acceptance of DEIB principles and concepts on an individual, team, and organizational level. Finally, you will learn to use an actionable model for integrating DEIB into the fabric of your organization to improve retention, promote effectiveness, and support innovation.

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Assessment: Business Skills: Team Effectiveness

Estimated Length of Completion

Approximately 7 hours. This timing reflects basic run time, but seat time varies by user and could be significantly longer.

Note: When you register for a Certificate or Certification Program, you will automatically be registered for all the Courses listed in the program. All Courses in the Program will only be available through the Certificate or Certification Program listed in your Enrollments on the learning portal where you access your on-demand training. You will not see the individual Courses listed in your Enrollments on the learning portal, nor will you be able to register for them individually once enrolled in a Certificate or Certification Program that includes them.