General Session

Opening Remarks
Bob Liodice
President and Chief Executive Officer
ANA
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THE CLIENT / AGENCY IMPASSE
In the pursuit of better ROI from marketing activities, clients and agencies find themselves increasingly at odds with one another. This impasse is degenerating the client/agency relationship to one of finger pointing, name calling and a general blame game. It has become a public discourse focused on who is wrong versus a substantive effort to confront constructively and solve the problem. This escalates emotions, drives to extremes, and results in punitive and unilateral solutions. Additionally it plays into and emphasizes the negative stereotypes that diminish the image of both advertising and marketing. This is a problem that agencies and clients created together, own together and need to solve together. It has to be fixed. Now! Clive Sirkin will share one approach that Kimberly-Clark is taking to try address this issue in a constructive way.

Clive Sirkin
General Manager, Global Integrated Marketing
Kimberly-Clark Corporation
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SIX WAYS TO GET BETTER WORK FROM YOUR AGENCY. MAYBE SEVEN. 
Some thoughts on collaboration, compensation, crowd sourcing, emerging agencies, holding companies, talent, technology and other things that make agency-client relationships so much fun. Chuck Porter is co-founder of the hottest agency in the business over the past ten years (CPB was named Agency of the Decade by Ad Age), and is also the Chief Strategist for MDC Partners and the current Chair of the 4A's. With this unique perspective, he'll give you his take on the issues as seen by the industry, the holding company and the agency. Hopefully not in that order.

Chuck Porter
Chairman
Crispin Porter + Bogusky
Chair, 4A's Board of Directors
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Steve Center
Vice President, Marketing Operations
American Honda Motor Co., Inc.
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Bruno Gralpois
Director of Global Agency Management
Microsoft Corporation
Author of Agency Mania
Chair, ANA West Coast Agency Relations Committee
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Rob Davis
Executive Vice President and Managing Director
Starcom USA
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Luncheon
Sponsored by Starcom
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• Help advertisers build a more strategic partnership with their key agencies
• Inspire agency teams and overcome common pain points
• Plan resources for innovation and growth despite tight budgets
• Develop a more meaningful and actionable 360-degree agency evaluation process
• Improve collaboration among your cross-agency teams to deliver successful integrated marketing campaigns

Eve Reiter
Vice President, Marketing & Advertising Category Management and Agency Relations
American Express Chair, ANA Agency Relations Committee
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A REPORT FROM THE ANA PROCUREMENT TASK FORCE
Procurement has been a driver in marketing services for about a decade, but there continues to be widespread misalignment about the role between both procurement and internal marketing and procurement and external agencies. The purpose of the ANA Procurement Task Force is to elevate the state of marketing procurement and strengthen the relationships between the key stakeholders. The group has identified a number of best practices and has initiated a procurement mentoring program to counsel individuals whose procurement roles are in the initial or developing stages.

James Akers
Senior Director, WW Procurement Global Category Lead, Commercialization & Communications
Pfizer Inc

Lisa Figel
Group Category Manager, U.S. Agency Procurement
Johnson & Johnson
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10 ISSUES IN 50 MINUTES
Fast paced, high energy, and so little time! Issues will be:

1. Procurement: There continues to be a wide gap between procurement and agencies on the value procurement brings to the client/agency relationship. How can that value be maximized?

2. Agency compensation: What's new and innovative?

3. Media companies as agencies: ESPN, Condé Nast, Hearst, and Meredith are among the media companies now offering creative services to advertisers. Are there real benefits to advertisers? And should agencies feel threatened?

4. Production decoupling: Who's doing it? Is this marginalizing agencies?

5. The role of multicultural agencies: As the population becomes increasingly diverse, are multicultural agencies still needed or can general market agencies do that job?

6. Pressure on agencies to cut costs: Marketers continue to challenge agencies to reduce internal expenses and to identify cost reductions. What's working and what's reasonable?

7. Improving the agency search process: Media fragmentation, new agency types, multiple reviews and frustrating RFP and pitch practices have all made the search process more complicated. How can that process be improved to benefit both advertisers and agencies?

8. Social media: Traditional ad agencies, digital agencies, and PR agencies are all claiming expertise. Who should really own social media?

9. Corporate social responsibility: What steps are client marketing teams and agencies partners taking to be more "green?"

10. The Future of Creative: What will the agency and client of the future look like in 5 years.

Moderator:
Bill Duggan
Group Executive Vice President
ANA

Panelists:
Anne Bologna
Executive Vice President, General Manager
Cramer-Krasselt New York

Pattie Glod
Senior Vice President, Marketing & Media
Limited Brands, Inc.

Ed McFadden
Group Manager, Partner Services
Target Corporation

Simon Pearce
Managing Director
Ogilvy Advertising
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