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Mike Wittenstein

Mike Wittenstein is the founder and managing principal at Storyminers, an experience, service, and business design consultancy doing work for service brands. He is a world-class expert on experience, service, and business design, who has helped over 400 organizations in 25+ countries make their experiences better — to the tune of $1.5B in value created. As eVisionary, he started IBM’s first experience and service design practice and helped establish the international Customer Experience Professionals Association.

Mike is a member of the ANA Faculty and is ranked as a top customer experience influencer by Huffington Post, SAP, WittyParrot, and Vend. His clients include: Air Canada, Apple, Best Buy, BlackRock, Clorox, Delta Air Lines, Holiday Inn, IBM, LeasePlan, McDonald’s, Party City, Publix, Safeway, Teleflora, Wingate Inns, Zaxby’s, and many others. Mike earned his M.B.A. from Thunderbird and his B.A. from the University of Florida, and has studied in Brazil and Russia.

$6,000 Training Credit

ANA Member Companies, as part of their membership are offered one (1) training credit annually. 

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Upcoming Classes

CANCELLED: *NEW WHARTON WORKSHOP* Business Transformation Leadership for CMOs

New York, NY

Creating a Business-Driven Content Strategy

New York, NY

*NEW WORKSHOP* Digital Innovation Lab: Building Brands Through Customer Experience

New York, NY

ISBM/ANA Partnership: B-to-B Profitable Pricing Management

Chicago, IL

The Art and Science of Brand Building

New York, NY

How To Optimize Your Agency Partner Relationships

New York, NY

Optimizing Your Ad Production Spend

New York, NY

*NEW WORKSHOP* Google mLab: Transforming Your Mobile Marketing Customer Experience

New York, NY

Mobile Marketing

New York, NY

*NEW WORKSHOP* Digital Innovation Lab: Creating Competitive Advantage through Data Analytics

New York, NY

See full schedule