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Stan Phelps

Stan Phelps is the founder of 9 INCH marketing, a consultancy that inspires leaders to think differently about their most-important stakeholders and helps brands win the hearts of employees and customers. He has over 20 years of global marketing experience with IMG, adidas and PGA Worldwide Exhibitions and has helped create larger-than-life brand experiences for KFC, M&M’s, Starbucks, NASCAR, Major League Soccer, and the USTA. His writing is syndicated on top sites such as Customer Think and Business2Community, and he is a contributor to MENG (Marketing Executives Networking Group) Blend and Switch & Shift. Mr. Phelps has written three books and is currently working on his fourth, Golden Goldfish. He has spoken at over 100 events in the U.S., Canada, Sweden, Australia, The Netherlands, Russia and France. A recognized expert in customer experience and employee engagement, Mr. Phelps has also taught integrated marketing as an adjunct professor at NYU and Manhattanville College. He is a certified net promoter associate, member of the CXPA and a founding member of the Global CX Panel. Mr. Phelps holds a J.D./M.B.A. from Villanova University and a certificate in Achieving Breakthrough Service from Harvard Business School.

$6,000 Training Credit

ANA Member Companies, as part of their membership are offered one (1) training credit annually. 

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Upcoming Classes

*NEW WORKSHOP* Capability and Talent Leadership for CMOs

Philadelphia, PA

Winning Email Marketing Strategies

New York, NY

Mobile Marketing

New York, NY

*NEW WORKSHOP* Digital Innovation Lab: Organize Your Marketing Team for the Digital Age

New York, NY

From Insights to Great Messaging

New York, NY

Marketing To The New Majority

New York, NY

*NEW WORKSHOP* Business Transformation Leadership for CMOs

New York, NY

Content Marketing

New York, NY

The Art and Science of Brand Building

New York, NY

How To Optimize Your Agency Partner Relationships

New York, NY

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Webinars