Evaluating Agency Performance

Evaluating Agency Performance helps you through this task by serving as an in-depth guide for designing an evaluation system that suits both client and agency needs. The book outlines the key elements and evaluation structure necessary to develop a process that is both effective and repeatable on an annual basis.

Contents Include
Why conduct an agency performance evaluation? * Defining expectations * Structuring the agency performance evaluation * Managing the agency performance review process * Tying performance to compensation: Performance incentives * Summary of best practices.