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Bridging Digital And Traditional Marketing

Course Description

Marketing is an integrated, holistic set of solutions, and one in which digital technologies are increasingly woven into every marketing activity and every point along the consumer’s decision process. A brand’s TV commercial may spark a consumer to use their tablet to learn more about the product; a shopper may see a point of purchase sign that encourages them to use their mobile device to help them choose which brand to buy; a gift recipient may love the product so much that they tell all their Facebook friends about it or write an online review; a brand’s public relations campaign responding to a disaster results in folks around the world becoming aware of the brand and donating using a phone.

The digital channel has become essential to the way that consumers make choices about where to shop and what to buy; they use digital devices as their primary vehicle for communicating with and about brands. Consumers expect consistent messages and experiences with brands whether it’s on TV, in a store, on a web site, or through their social networks. To meet and exceed the consumer’s expectations, all marketers must have a solid understanding of the digital landscape and how brands can leverage digital channels to attract and influence consumers. This course will help you develop two essential skills:

  • The knowledge and tools to successfully integrate digital strategies into your marketing plans and
  • The management techniques and tools to direct and manage agency partners in bringing digital plans to life. 

Who is this course for?

This course is designed to build the bridge between traditional marketing and digital marketing. It is for marketing professionals who want an understanding of how digital strategies intersect and integrate with overall brand marketing strategy, and how digital channels influence, and are influenced by, other marketing channels. The course will be of particular interest to

  • Brand managers and Marketing Communications managers who want to better understand how to integrate digital into their marketing plans, and to work more effectively with their agencies and digital marketing partners
  • Consumer Experience managers and Consumer Insights managers who seek a deeper understanding of digital channels and how they can be used to understand and connect with consumers
  • Digital Marketers and Digital Technologists who want to increase their understanding of overall marketing strategy and how digital integrates with other marketing channels

This course is for marketers who are experienced in offline or traditional marketing channels, but who may have little or no experience in digital channels, or for experienced digital marketers with little or no experience in traditional channels. Although personal, in-depth experience with digital marketing is not required, participants should have a high-level familiarity with what digital channels exist and are being used by their brand.

Course Benefits/Takeaways

Upon course completion, you will be equipped with the strategies and tactics to integrate traditional and digital marketing for your brand.

  • Understand the digital channels that your consumers are using to connect with your brand
  • Implement a disciplined process for incorporating digital strategies into your brand plan
  • Employ a three step tool for evaluating digital proposals from agency partners
  • Leverage the synergies of paid, owned and earned media to build your brand
  • Apply your marketing expertise to digital channels
  • Learn what to expect from your agency and media partners before, during and after a digital campaign
  • Use simple tools to evaluate the results of digital initiatives
  • Understand content strategy and how to use brand content across multiple digital and traditional channels
  • Create and manage cross-functional teams through all phases of digital project implementation

When
Begins:Wednesday, June 12, 2013 at 8:30am
Ends:Thursday, June 13, 2013 at 5:00pm
Where

Reed Smith LLP
599 Lexington Avenue
22nd Floor
New York, NY 10022

Registration Pricing
    Member Rate Non-Member Rate
  Program Registration Fee $ 1,495 $ 1,795

Instructor: Marjorie Dufek

Marjorie Dufek is Director, Digital Marketing for Brown-Forman Corporation, and President, Amiga Marketing LLC. Ms. Dufek has held a wide range of management positions with Brown-Forman since 1995; she has led the development of digital strategy as part of Brown-Forman’s Digital Marketing team since 2000, blazing the trail for digital innovation throughout the Brown-Forman portfolio of brands. She led the Jack Daniel’s digital team from 2008 to 2012, and now leads the development of enterprise-wide digital marketing strategies, focused on global web presence, digital advertising, and consumer relationship marketing through email and social channels. Prior to Brown-Forman, Ms. Dufek held management positions in Biotech, Direct Marketing and Heavy Manufacturing industries.

Ms. Dufek developed the strategies that created the largest and most engaged Facebook community in the spirits industry with Jack Daniel’s, and pioneered the use of Twitter in the Beverage-Alcohol category to launch Jack Daniel’s Tennessee Honey. She championed the adoption of responsive design for the rapid prototyping and launch of the global Jack Daniel’s web site. She founded Amiga Marketing LLC in 2013 to provide these powerful results to more brands.

 
Agenda

#

Module

Length

Takeaway / Content Summary

1

Day 1:  Course Introduction

0H:30M

  • Establish the learning objectives of participants
  • Understand how each participant’s digital work gets done (internal / external)

2

Consumer Digital Behavior

1H:0M

  • Today’s consumer and their digital behavior: Desktop, Mobile, Social, Local
  • Consumer decision journey
  • ·Individual Exercise: sketch your personal digital touch points

3

Brand Marketing Objectives in the digital context

0H:30M

  • The Funnel and the Loop: Connecting the brand’s business objectives with the consumer journey

4

Brand Digital Strategies

0H:45M

  • Three digital campaigns case studies
  • Summary of best and worst  practices 
  • Group Exercise: Analysis of case studies using the Three Easy Pieces tool

5

The Digital Landscape: What’s in the Tool Box?

0H:30M

  • Making sense of the chaos: digital channels and platforms
  • The “Always On” brand
  • Paid, Leased, Owned, Earned media
  • Digital Trends: what can I expect in the next few years?

6

Owned Media & Content Strategy

0H:45M

  • Definition and role of owned media
  • Brand storytelling and content: development, management, and distribution
  • Owned distribution channels: web sites, email, blogs
  • Owned non-digital channels
  • Guided Individual Exercise: Create an inventory of your brand’s owned assets

7

Leased Media

0H:45M

  • Definition and role of leased media
  • Developing and managing consumer communities
  • Platform-specific discussions of good practices: Facebook, YouTube, Pinterest, Google+, Twitter
  • Checklist Exercise: Evaluate your brand’s Social Maturity

8

Paid Media

1H:15M

  • Definition and role of paid media
  • The always addressable consumer
  • The interplay of creative ideas and media formats
  • Examples: Search, Display, Social, Mobile, Gaming, Apps, Sponsored content
  • Group Exercise: evaluate sample campaigns; did the brand meet their objective?

9

DAY2: Earned Media

0H:45M

  • Definition and role of earned media
  • Sharing, ratings, reviews, blogs: understanding and moderating the conversation
  • Nurturing brand ambassadors
  • Guided Individual Exercise: Use digital tools to look at what folks are saying about your brand today.

10

Evaluation and Measurement

1H:00M

  • What can be measured in Owned, Leased, Paid, and Earned
  • Campaign Optimization
  • What should be measured: developing relevant KPIs for your brand
  • Exercise: Connecting brand & business results with digital metrics

11

Building the Consumer Relationship

0H:30M

  • Moving from a campaign approach to an “always on” consumer relationship
  • Connecting with the “always addressable” consumer
  • Case Study: CRM, CXM examples and evaluation

12

Executing digital plans for maximum success

0H:45M

  • Optimizing the agency relationship
  • Briefing for digital work
  • Managing digital projects: understanding the workflow
  • Working with multiple agencies
  • Checklist: defining digital deliverables in your brief

13

Putting it all together: developing the integrated marketing plan

1H:45M

  • How Traditional Marketing and Digital Marketing intersect
  • Individual Exercise: identify  current and potential intersection points for your brand
  • Integrating digital: applying the Three Easy Pieces tool to your marketing plan
  • Closing Exercise & Discussion: what will I do in the next two weeks based on what I have learned?

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