Winning the Customer Experience | Webinars | Events & Webinars | ANA

Winning the Customer Experience

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How do some brands break through the clutter; compete with bigger, online competitors; and manage to grow and thrive when so many others fail? They earn customer love and loyalty by creatively designing and consistently delivering extraordinary experiences. This webinar will cover the critical elements that distinguish great customer experiences and introduce the principles for designing and managing them. Learn how brick-and-mortar brands create extraordinary experiences that keep drawing customers into their stores.

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when

Start: Wednesday, March 16, 2016 at 1:00pm

End: Wednesday, March 16, 2016 at 2:00pm


*** NOTE ALL WEBINARS ARE EASTERN TIME ***



Speaker(s)

Denise Lee Yohn
Consultant and Author of the bestselling book What Great Brands Do and the new book Extraordinary Experiences