Robert (Bob) E. Dixon, Jr. was named Director, Product Technology and Innovation in September 2014.
In this role, Mr. Dixon oversees the development of new technology-based products and services that extend the suite of Postal Service offerings to both consumers and businesses. Such innovations are launched both as independent products and as a part of the Informed Delivery platform.
Mr. Dixon began his postal career in 1999 as a contract employee and assisted in the development of the original PostalOne! Application and the early customer identity and analytics solutions. In 2007, he became a career Postal employee, leading the development of the Full Service platform and in 2010, he took over the technical implementation of USPS.com.
Throughout his career, Mr. Dixon has continued to develop other programs such as Click-N-Ship and Web Tools. He developed the MY USPS technology platform which offers proactive package tracking to USPS customers. New products such as Informed Delivery and Intelligent Addressing has emerged from the MY USPS technology platform.
Prior to joining the Postal Service, Mr. Dixon served as Vice President of a professional services start-up focusing on web-technologies serving commercial and government clients.