Speaker Profile

Alex Genov
Head of Customer Experience Research / Zappos.com

Alex Genov is the head of customer research for the Zappos Family of Companies, where he applies his passion for research, design, and innovation to solve important customer and business problems.

Previously, Mr. Genov was responsible for research and usability of products and services for companies like Intuit TurboTax, State Farm Insurance, and the Active Network. He received his Ph.D. in experimental social psychology from Clark University.