Speaker Profile

Andrea Krohnberg
Senior Director of Customer Experience & Engagement / YMCA of the Greater Twin Cities

Andrea Krohnberg, CCXP, joined the YMCA of the Greater Twin Cities, a leading nonprofit dedicated to strengthening communities, to establish and build its customer experience discipline.  She is a Certified Customer Experience Professional (CCXP) who thrives on transforming insights into actions, teams into ambassadors, and customers into advocates.  Prior to serving the Y, Andrea was a customer experience consultant to Fortune 500 companies across a variety of industries and a senior manager at a global hospitality company.