Speaker Profile

Rob Markey
Partner / Bain & Company

Rob Markey a partner at Bain & Company, where he founded and served as global leader of the customer strategy and marketing practice. Mr. Markey is also the co-author of The Ultimate Question 2.0, where he and co-author Fred Reichheld introduced the Net Promoter System of management, and leads the NPS Loyalty Forum, a group of senior executives from loyalty-focused companies around the world.