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2014 ANA Multicultural Marketing & Diversity Conference presented by iHeartMedia

This event is over.

The face, heart and soul of America are changing and with it the way marketers connect with customers.  The “minority” has become the “majority” as more than half the babies born in the U.S. are now in African-American, Asian-American, Hispanic, and racially mixed households.

While many marketers still target individual multicultural segments, total market is the hot new buzz in the industry.  There is a growing group of companies using a more holistic marketing approach and incorporating ethnic insights into their overall communications, doing so from strategy through execution.  Some companies have even disbanded internal multicultural marketing teams and embedded that expertise and sensitivity throughout the entire marketing organization.

Millennial consumers are very attractive to marketers and millennials are disproportionally multicultural.  And multicultural consumers over index on digital, social, and mobile media usage.  These are the trendsetters and influencers.

Meanwhile the definition of multicultural and diversity marketing has greatly expanded.  LGBT consumers represent huge opportunities for many marketers.  Stereotypes continue to be broken down as in the past year alone gay marriage became legal in many states and even professional athletes have proudly “come out.”  Marketing to persons with disabilities is also on the rise.

Opportunities clearly abound, yet there are challenges as well.  Total market is not a “cure-all” and, in fact, also has its detractors.  While some multicultural agencies are doing well, others are fighting for survival as general market agencies make inroads in marketing to a more diverse America.  And the great hope of digital is threatened by fraud, piracy and viewability issues.

The ANA Multicultural Marketing & Diversity Conference has become the annual “go to” event to discuss and debate these issues and to also network and celebrate!   Please join the leaders in the industry at the Fontainebleau Miami Beach in November for the 16th annual ANA Multicultural Marketing & Diversity Conference.

The hashtag for this event is: #ANAMulti.

Gilbert Dávila
ANA Multicultural Marketing & Diversity Committee

Download the ANA Event Guide at e.ana.net.

Begins:Sunday, November 9, 2014 at 3:00pm
Ends:Tuesday, November 11, 2014 at 4:30pm

Fontainebleau Miami Beach
4441 Collins Avenue
Miami Beach, FL 33140

ANA has negotiated a special room rate of $305/night. In order to use the ANA rate, you must be registered to attend the conference. Please call the hotel directly at 800-548-8886 and mention the ANA Multicultural Conference or reserve a room by clicking here. The cut-off date is Thursday, November 6, 2014, after which prevailing rates apply. For hotel information, please visit Fontainebleau.

Sunday, November 9, 2014

Registration Opens

Luster Gallerie


Pre-Conference Session


Accurate ROI measurement is absolutely crucial to validate the impact of a total market approach.  AHAA, the voice of Hispanic marketing, will debut new research that defines how leading CPG clients and retailers currently approach marketing ROI. The research examines (a) Spanish-language media and Hispanic stores and (b) Hispanic English television viewers and non-Hispanic stores. The work leads to insights on how ROI models should evolve and how currencies of television audience measurement and retail sales should change to make new models for a total market approach. While the focus is Hispanic, the knowledge gained from this ROI study will pave the way for revamping all multicultural total market measurements.

Jeff Doud

Director, Marketplace Analytics

Kellogg Company

Roberto Ruiz

SVP, Strategy & Insights

Univision Communications

Carlos Santiago

Chair, AHAA Research Committee

President and Chief Strategist, Santiago Solutions Group

Jim Spaeth


Sequent Partners

Alice Sylvester


Sequent Partners

Diane Tielbur

Senior Director, Consumer Insights & Strategy

Kraft Foods Group

Sparkle Ballroom


Cocktail Reception

Ocean Promenade




Tom Maney

Executive Vice President of Advertising Sales

Fox Hispanic Media

Sparkle Ballroom

Monday, November 10, 2014


Fontaine/Fleur De Lis


General Session

Sparkle Ballroom



John Fitzgerald

VP, Multimedia Ad Sales

ESPN Deportes

Sparkle Ballroom


Opening Remarks

Bob Liodice

President & CEO


Gilbert Dávila (Host)


ANA Multicultural Marketing & Diversity Committee



Dunkin' Brands’ President, Global Marketing and Innovation John Costello, will discuss how the company keeps a 60-year-old icon relevant to a constantly changing America. Through this presentation, you will learn how Dunkin' Brands uses social, mobile, and digital marketing to differentiate the brand and define the consumer experience for a multicultural audience.

John Costello

President, Global Marketing and Innovation

Dunkin` Brands, Inc.



The Coca-Cola Company's goal is to be "best in class" in multicultural marketing. Its commitment comes from the top, and Coca-Cola North America's president of sparkling brands and strategic marketing will discuss the company's journey. Specific highlights will include: how a total market strategy is executed across brands; how the concept of leading with multicultural consumers is brought to life; unique ways that targeted marketing is utilized to connect with multicultural segments; work to support big events, including the World Cup and Super Bowl; and the use of digital, social, and mobile platforms to deliver content and bond with multicultural consumers.

Wendy Clark

President, Sparkling Brands and Strategic Marketing

Coca-Cola North America


Coffee Break  


General Session Cont.



Zumba is a global lifestyle brand and phenomenon that fuses fitness, entertainment, and culture into an exhilarating dance-party workout. Zumba classes blend upbeat world rhythms with easy-to-follow choreography, incorporating hip-hop, soca, samba, salsa, merengue, mambo, and martial arts. Founded in 2001, the company is now the largest branded dance-fitness company in the world - reporting more than 15 million weekly class participants, in some 200,000 locations across 180-plus countries. Zumba Fitness has extended its brand beyond the gym and sells multiple products including DVD sets, music collections, multi-seasonal apparel and footwear, video games, live Fitness-Concert™ events and a lifestyle magazine. We are honored to have the CEO and co-founder at Zumba Fitness join the conference to share this incredible story.

Alberto Perlman

Chief Executive Officer and Co-Founder

Zumba Fitness



Cox Communications has continuously improved the inclusiveness of its workplaces while celebrating diversity. This year its efforts resulted in the firm ascending four spots on the DiversityInc Top 50 Companies for Diversity® list. Cox has a strong National Diversity Council led by President Pat Esser. The company has redesigned its college relations program for interns and co-ops and has a diverse group of students working in core business groups. In 2013 millennial employees were added to the Council, bringing a new perspective on diversity in the workplace. Cox also trains all recruiters in its enhanced diversity recruitment strategy, which includes cultural competence education, social media, building relationships with multicultural nonprofits, and presenting diverse pools of candidates. In this session, discover why Cox Communications is truly one of the best places to work in the entertainment and telecommunications industries.

Lissiah Hundley

Executive Director, Diversity and Inclusion

Cox Communications, Inc.



Millennials: Multi-Platform + Multi-Cultural

As a leading global media and entertainment company with the largest reach of any radio or television outlet in America, iHeartMedia delivers unmatched content to a quarter of a billion consumers each month across multiple platforms and demographics.  Liz Blacker (EVP, Hispanic Strategy & Sales, iHeartMedia) will lead a conversation with iHeartRadio's on-air talent from the nationally syndicated Breakfast Club and MEGA 94.9’s Joe Ferrero where they will discuss how the cross-over of language, culture and geography in the millennial marketplace contributes to an increased demand for instant access across a variety of platforms.  Learn how iHeartMedia harnesses the power of radio and its personalities to not only connect with the ever-evolving millennial audience, but also leverage its multi-platform touch-points to connect brands with their target consumers.

Moderator: Liz Blacker

EVP of Hispanic Strategy & Sales


Charlamagne Tha God

Host of The Breakfast Club

Angela Yee

Host of The Breakfast Club

DJ Envy

Host of The Breakfast Club

Joe Ferrero

WMGE Morning Show Host

Fontaine/Fleur De Lis


General Session Cont.

Sparkle Ballroom



The Advertising Educational Foundation (AEF) has undertaken a ground-breaking project that explores the history of diverse populations and consumers in the United States. With Race & Ethnicity in Advertising—America: 1890-Today, AEF is working hand-in-hand with scholars and industry leaders to develop the definitive online exhibition about how American experiences of race and ethnicity have shaped and been shaped by the evolution of advertising over the course of the 20thcentury. 

Fath Davis Ruffins

Curator and Historian - The Smithsonian Institution

AEF Project Director



Music tastes are just as diverse and intertwined as today's multicultural consumer. These fans, particularly those in the Millennial segment, are often discovering new music first and driving the trends we see in pop culture today. Sony Music will reveal the role music plays in the lives of the multicultural consumer and how to communicate with this consumer through the currency of music, based upon its annual study of 30,000 music fans.

Elliot Lum

Vice President, Strategic Marketing

Columbia Records, division of Sony Music


The Digital Imperative

A series of short, powerful presentations on important digital media issues.

A. Multicultural Communities on Twitter
Hispanics and African-Americans are digitally savvy, mobile-first, and socially connected consumers who over-index on their use of Twitter. These groups leverage Twitter as a platform to build community around shared experiences and common passion points, create cultural momentum, and affect change. This session will spotlight this behavior through trends and conversations that show how Hispanics, who identify both as Latino and as American, can replicate a digital bicultural identity on Twitter and how African-Americans use Twitter for social activism.

Nuria Santamaría

Head of Multicultural Strategy



B. Gaming for Multicultural Consumers
A team of game developers, in the University of Miami, School of Communication's new interactive media program, has developed a game to raise awareness of sickle cell disease. The "Zoo Rush" game can be played on the web or by download to any Android or iOS device and is targeted to African-American and Hispanic consumers. This session will discuss the game and what the developers learned about creating interactive experiences for multicultural audiences.

Clay Ewing

Assistant Professor, Department of Cinema and Interactive Media

University of Miami, School of Communication

Fan "Franklin" Zhang

MFA Candidate, Interactive Media

University of Miami, School of Communication


C. Reducing Fraud of Digital Campaigns
A large portion of digital advertising budgets are wasted on non-human traffic, i.e., "bot fraud" via sites with phony traffic that collect payments from advertisers as a result of fraudulent impressions and/or clicks. Bot fraud affects display, video, mobile, and even social across general market and multicultural campaigns. ANA recently partnered with White Ops on an initiative to determine the level of bot fraud occurring across the digital advertising of leading national advertisers and to provide actionable data which advertisers can use to assess and reduce/eliminate bot fraud in their future campaigns. A number of multicultural campaigns were part of this test and high-level results will be shared.

Michael Tiffany

Co-Founder and Chief Executive Officer

White Ops


Deep Dive Sessions

Choose to attend deep dive session 1A or 1B.



The three million African-American members of AARP comprise one of the largest African-American constituencies in any U.S. organization. As more individuals age 50 and older began to join networks like Facebook and Twitter, AARP saw an opportunity to engage consumers in relevant conversations on a platform that encourages dialogue and user participation. This session will provide insights as to how AARP has diligently engaged African-American boomers and share how social media has impacted AARP brand performance metrics and continues to solidify a sustainable, direct relationship with customers.

Edna Kane-Williams

Vice President, Multicultural Markets & Engagement


Ricki Fairley

Founder, President & Thought Leader

DOVE Marketing

Splash 9-12



AT&T was one of the first Fortune 500 companies to target Asian Americans in advertising campaigns more than 25 years ago and continues to be one of the major advertisers in the Asian market today. The company has been successful because it believes that understanding consumer insights in every campaign is critical. From their unique, web-series "Away We Happened" and its successive campaigns that spoke directly to tech-savvy millennials to more traditional, in-language campaigns, AT&T has continued to innovate and evolve the way they speak with consumers. Hear how authenticity has helped drive AT&T's legacy when it comes to reaching the Asian audience.

Laura Hernandez

Executive Director, Multicultural Marketing


Fontaine/Fleur De Lis



Ocean Promenade




Mike Reid

Executive Director, Multicultural Sales


Sparkle Ballroom


Celebrate the 14th anniversary of the ANA Multicultural Excellence Awards recognizing the year’s best multicultural advertis­ing campaigns. The awards, sponsored by the ANA Multicultural Marketing & Diversity Committee, raise awareness and exposure of the outstanding work being done in the areas of African-American, Asian, Hispanic, LGBT, people with disabilities, and total market advertising.

Tuesday, November 11, 2014


Fontaine/Fleur De Lis


General Session

Sparkle Ballroom



Walk into any automotive dealership in the United States today, and you will notice the vast diversity of customers shopping for vehicles. In this changing marketplace, the multicultural customer is the new mainstream. Over the past 20 years, Toyota has emerged as the number-one brand among Hispanic, African-American, and Asian-American markets. To ensure they continue to address the needs of the new marketplace, Toyota has announced that it will adopt a more-cohesive marketing approach by placing previously separate agencies into a total market model called Total Toyota, or T2, which became operational on April 1, 2014. Saatchi & Saatchi leads the new model, joined by Burrell Communications (African-American), Conill Advertising (Hispanic), InterTrend Communications (Asian-American), and Zenith (media buying). While the agencies remain separate and distinct business units, they will collaborate under the T2 umbrella. To complement the agency approach, Toyota's in-house multicultural marketing team will now be integrated across all product marketing teams. This session will detail the strategy behind Toyota's total market approach as well as the initial work and key learnings to date.

Edward Laukes

Vice President, Marketing - Performance & Guest Experience

Toyota Motor Sales, U.S.A., Inc.



In this session, Javier Delgado-Granados will walk us through the latest chapter of Walmart’s journey since initially announcing a game-changing approach in reaching multicultural consumers at this very conference in 2011.  Javier will show us how Walmart continues to drive its business through various platforms while simultaneously evolving the Walmart brand in a powerfully relevant manner in the eyes and hearts of multicultural customers.  To help tell this story, he will engage the principals of Walmart’s three multicultural agencies of record to showcase how they are working together with Walmart in its quest to become a world-class multicultural marketer and the impact it has had on Walmart’s business with these consumers.

Don Coleman

Chairman and Chief Executive Officer


Javier Delgado-Granados

Director of Marketing

Walmart Stores, Inc.

Alex López Negrete

President and Chief Executive Officer

López Negrete Communications

Nita Song

President and Chief Executive Officer

IW Group


Coffee Break  


General Session Cont.



We've all heard the term "total market," and every major organization is trying to develop new and exciting ways to reach this segment. Total market has become the hottest buzzword in marketing; it has also become one of the most misunderstood in our industry. Advocates position it as a natural evolution of demographic changes in America, where brands no longer focus on Hispanics or any specific culture as a unique target but rather integrate everything into a single platform. The NBA has made understanding and evolving with this dynamic consumer segment a priority. This session will explain how strategies are being created, and resources allocated, to identify, inspire, connect, and strengthen the NBA's connection with its fans.

Saskia Sorrosa

Vice President, Innovation and Growth Platforms

National Basketball Association



Over the past year, a task force led by AHAA and ANA has been working to provide guidance to the industry on the development and execution of a total market approach in marketing communications. For starters, a definition has been developed that puts a stake in the ground:

A marketing approach followed by corporations, with their trusted internal and external partners, which proactively integrates diverse segment considerations. This is done from inception through the entire strategic process and execution with the goal of enhancing value and growth effectiveness.

The guidance outlines what total market is and is not. For example, total market must be supported and shepherded at the highest level of the organization and is characterized by a collaborative dynamic, from the outset, between the marketer and agency partners. Meanwhile, total market is not a one-size-fits-all cost-reduction plan and is not a translation or adaptation of a general market campaign without diverse consumer insights from the beginning of the process. In this session, a team that helped lead this work will share the details of the project and case studies of total market approaches.

David Cardona

Director, Shopper Marketing, Category Advisory & Multicultural Capabilities

The Clorox Company

Christopher Rivera

Associate Director, Brand Marketing - Multicultural

The Kellogg Company

Xavier Turpin

Director, Multicultural Marketing

Dunkin` Brands, Inc.

Lizette Williams

Multicultural Marketing Leader, North America

Kimberly-Clark Corporation

Moderated by Gilbert Davila


ANA Multicultural Marketing and Diversity Committee



Featuring comedian, Erik Rivera courtesy of NUVOtv.  Since bursting onto the NYC comedy scene, Erik Rivera’s name has  become synonymous with comedy. His boy next door good looks and unique perspective make him one of today¹s fastest rising young comedians. With quick wit, commanding stage presence, charisma and an infectious smile, Rivera has become a favorite act at comedy clubs, events and colleges throughout the country.

Erik Rivera


Fontaine/Fleur De Lis


Deep Dive Sessions

Choose to attend deep dive session 2A or 2B.


Deep Dive 2A: LGBT

There will be two mini-sessions during the LGBT deep dive.

1. Honey Maid: Wholesome Products in a Modern World
Recognizing that change is constant, from the way a family looks today to how a family interacts to the way it is portrayed in media, is top of mind at Honey Maid. Honey Maid continues to evolve and expand to provide delicious, wholesome products so it can be a part of everyday moments of connection in a world with changing, evolving family dynamics. Honey Maid's latest ads are an example of a mainstream marketer attempting to infuse more diversity into its advertising. In this session, discover how a nearly 90-year-old graham cracker brand is defining wholesome with a campaign that features real-life, modern-day relationships.

Gary Osifchin

Senior Marketing Director, U.S.

Mondelez International, Inc.

Sparkle Ballroom


2. MasterCard Acceptance
The MasterCard brand has been built around the central belief that everyone, everywhere deserves to live a richer life and to be accepted for who they are. MasterCard wanted to start a more-emotional dialogue with consumers around the idea of acceptance, bringing the brand belief to life in a new way. JR Badian will discuss the successful #AcceptanceMatters campaign that reached across social channels and extended the efforts with digital partnerships and live activations. The campaign championed MasterCard's belief that all people deserve to be accepted for who they are and was covered by The Wall Street Journal, The New York Times, and other major publications.

Stephanie Scotto de Restrepo

MasterCard Worldwide



For the first time, people with disabilities will be profiled at this conference. There will be two mini sessions.

Opening Comments - Mark Steele


eSSENTIAL Accessibility, Inc.

Splash 9-12


1. Creating Brand Ambassadors and Lifetime Customers
Consumers touched by disability are increasingly directing their loyalty and spending toward companies that demonstrate the inclusion of people with disabilities, as both employees and customers. People with disabilities and their friends and families react strongly and emotionally to direct as well as subtle cues that connect brands to this demographic. They change their buying behavior and "preach" their loyalty passionately. These folks become brand ambassadors and lifetime customers. Find out how weaving a people with disabilities message into brand experiences engages at a basic, powerful, emotional level to adapt to the changing demands of this consumer segment. Deb Dagit, former Merck chief diversity officer for almost 12 years, played a key role in the passage of the Americans with Disabilities Act.

Deb Dagit

Former Vice President and Chief Diversity Officer

Merck & Co.


2. Marriott International: Providing a World of Opportunity for Everyone
Marriott International has a long history of fostering a culture of diversity and inclusion. Marriott is committed to creating a sustainable future, which means creating more jobs and stronger communities, and a greater 'world of opportunity' for everyone. For example, their partnership with organizations such as the Marriott Foundation for People with Disabilities provides the opportunity to be a catalyst to address the rising youth unemployment and help provide skills to prepare young people with disabilities for the workplace. Similarly, their partnership with the U.S. Business Leadership Network allows business owners with disabilities to supply goods and services to Marriott and leverage the company's supply chain benefits. Marriott International's culture of inclusion welcomes all and embraces differences making Marriott a great place to work, stay, and conduct business.

Apoorva N. Gandhi

Vice President, Multicultural Affairs

Marriott International, Inc.



Everyone has unconscious biases that impact how they see the world. These biases can be outside of our conscious awareness and show up in the workplace in ways that determine who we hire, who we promote and mentor (and who we don't), how we structure our teams, and more. However, talent management is not the only arena impacted by unconscious bias. Marketers are not immune. Bias shows up in how we think about our target audiences, how we approach innovation, how we write strategies, and how we develop creative and communications. This session will expose how biases based on age, race, gender, ethnicity, and sexual orientation impact all kinds of business decisions. Recognizing our biases and learning how to mitigate their impact is the first step needed to course correct and create businesses able to thrive in a dynamically changing America.

Dr. Shirley Davis, Ph.D


Representing Cook Ross and in partnership with FCB (Foote Cone Belding)

Splash 9-12


Conference Adjournment

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