ANA Trainers


Angela Garfinkel

Founder, Quality Contact Solutions 

Angela Garfinkel is the founder of Quality Contact Solutions. In addition to 20+ years of industry experience, Angela’s credentials include a B.S. in Telecommunications Management with an emphasis in Telemarketing Management and an M.B.A. from the University of Nebraska. Angela Garfinkel is the President and Founder of Quality Contact Solutions and QCS At Home.

Angela’s call center experience spans more than 20 years on both the call center vendor and client sides of the business. As an industry leader, Angela has been deeply involved with PACE as one of the founding members of the PACE Midwest Chapter. She is recognized as one of the leading operations and performance management experts in the call center industry. She frequently speaks and writes about how to improve call center performance and how to ensure regulatory compliance. Angela has a B.S. in Telecommunications Management, an M.B.A. and is certified as an ATA-Self Regulatory Organization auditor.