Executive Creative Director


Orlando, FL

Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

** Please attach resume and portfolio with application. **


The Executive Creative Director (ECD) is responsible for leading the development of UOR Brand communications by driving team inspiration for creative concepting and overseeing production of creative execution.

This includes leadership of the in-house creative department and managing external creative agencies and production resources to ensure work achieves outstanding quality and a consistent brand voice across multiple disciplines.

  • The ECD has an Entrepreneurial spirit and vision for building a World Class internal creative department, to support integrated marketing communications, which brings increased equity to the Universal Orlando brand.
  • The ECD will partner with the Brand Communications team to create work to meet the needs of all marketing communications disciplines such as branding, ecommerce, digital/mobile media, advertising, video content, public relations and promotions.
  • The ECD is responsible for achieving the highest quality creative output from a team that is inspired by both the vision and passion of the ECD.
  • The ECD is responsible for assembling a team of top creative talent and for their development and retention including identifying growth opportunities for Team Members teaching, mentoring and setting team up for success.
  • The ECD is responsible for establishing and cultivating an environment where creativity and ideation can flourish.
  • Acts as the Business Leader and Creative Catalyst who will lead the development and execution of Universal Orlando Resort (UOR) Brand marketing communications.
  • Champions brand positioning at each point of communications, upholding standards of creative integrity and maintaining a consistent brand voice.
  • Manages the Creative Services Department team including In-Line and Online Creative and Production Studio teams in the development of the creative strategy, brand communication and campaign options.
  • Inspires/produces fresh, compelling creative output that adds to the UOR customer experience and builds brand differentiation.
  • Supports and upholds the integrity of the creative/production work flow process to ensure creative recommendations meet the requirements of Brand stakeholders
  • Manages key administrative and financial aspects of the creative department, working with VP, MarComm Operations and HR departments.
  • Oversees development of department policies and systems to support strategic, financial and organizational objectives.
  • Demonstrates a strong ability to present creative recommendations to stakeholders/executive management.
  • Cultivates a Creative Culture that is committed and passionate about collaboration, creativity, and empowering associates to thrive.
  • Assigns /assembles internal to department teams with optimum organizational structure to provide effective, efficient development of creative recommendations
  • Partners with the MarComm executive team to maintain trust and collaboration between the Creative and Brand departments to deliver the strategic impact and quality of the work.
  • Leads strategic ideas and innovative thinking to enable communication objectives and stimulate higher-level ideas, and creative messaging that differentiates UO brand.
  • Teams with executive management, Brand, IMCD, and Sales leaders to develop long-term and short-term strategies related to brand vision, customer engagement and experience, marketing and other related communications initiatives.
  • Effectively communicates the strategic vision and voice of the brand in all business.
  • Collaborates and teams appropriately with colleagues across functions in Marketing/Sales, and key client stakeholders to create and translate creative briefs into smart, measurable creative strategies and communications. Builds strong, collaborative business partnerships with key clients, agencies and service providers.
  • Teams with operations and functional team managers to continue to refine workflow processes to better meet high-volume, high-quality program demands.
  • Identifies and oversees utilization of specific vendor partners in: Broadcast/film, editing, CGI, Design, Copywriting and production of creative content in high value /strategic projects.
  • Manages department budget.

 The ECD will oversee teams of creative directors, associate creative directors and the head of the Production Studio. Both manager and practitioner, the EDC ensures the team is inspired and focused while playing a major role in the development of an overall creative strategy and innovative solutions for UOR brand communication, and campaigns. Partners with cross-divisional teams and is part of the management team within the Marketing and Sales organization.

  • Strong strategic thinker with creative vision and market-moving ideas.
  • Intelligent and strategic, business-oriented about how to bring brand communications to life
  • Adept at integration of big ideas across multi-media platforms, channels
  • Flexible, understanding and empathetic, authentic
  • Leads by example with strong work ethic; capacity for large scale of work, multi-tasking
  • Passionate about creative thinking and willing to explore multiple options, take risks
  • Excellent oral and written communication skills
  • Excellent, exciting presentation skills
  • Fiscally prudent; budget management experience
  • Supervisory experience of internal and external resource management
  • Experience with project management and creative tools and resources

Bachelor’s degree in communications-related field from a four-year college or university in marketing/advertising, design thinking, or related field or equivalent experience required.


The ideal candidate possesses 12+ years of experience in a creative field, with a minimum of 8+ years of creative management/leadership experience directing the talents of teams and individual contributors. Preferably with a combination of agency provider experience and corporate, in house agency leadership experience.

Industry: The ideal candidate has previous experience with experience-based brands, destination, travel, tourism, hospitality or retail engagement businesses on a national, global scale.

Media: The ideal candidate has experience with a wide array of integrated media including online, broadcast, print, outdoor and events/displays; Understanding of all aspects of print and interactive /digital design and production.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means.

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