mailto:?subject=Link to ANA content&body=Link%20to%20ANA%20content%0A%0ATitle.....%3A%20On%20Best%20Behavior%20%E2%80%93%20How%20the%20Demands%20on%20Client-Agency%20Teams%20are%20Changing%0ALink......%3A%20http%3A%2F%2Fwww.ana.net%2Fmiccontent%2Fshow%2Fid%2Fer-agen-may21-aprais%0A%0ADrawing%20on%20more%20than%2023%2C000%20client-agency%20relationship%20evaluations%20over%20the%20past%2020%20years%2C%20Aprais%20will%20reveal%20some%20important%20shifts%20observed%20in%20the%20top%20and%20bottom%20performers.%20Changes%20have%20been%20seen%20both%20in%20the%20functional%20aspects%20of%20each%20team%20role%2C%20as%20well%20as%20in%20the%20increasingly%20important%20behaviors%2C%20common%20to%20all%20job%20functions.%20But%20what%20are%20these%20changes%3F%20Aprais%20will%20discuss%20the%20changes%20in%20the%20following%20points%3A%0D%0A%E2%80%A2%20The%20characteristics%20of%20good%20client-agency%20performance%3A%20How%20have%20they%20changed%20in%20the%20past%20decade%3F%0D%0A%E2%80%A2%20The%20human%20factor%3A%20Seven%20behaviors%20that%20distinguish%20the%20best%20from%20the%20worst%20client-agency%20relationships%0D%0A%E2%80%A2%20Coping%20with%20COVID%3A%20What%20data%20reveals%20about%20team%20behavior%20during%20lockdown%0A%0A%0A------------------------------------------------------%0AClick%20on%20the%20link%20above%20to%20visit%20this%20page.%20%20If%20the%20link%20is%20not%20clickable%20in%20your%20email%20client%2C%20copy%20and%20paste%20it%20into%20a%20web%20browser.%0A