mailto:?subject=Link to ANA content&body=Link%20to%20ANA%20content%0A%0ATitle.....%3A%20Benchmarking%20Your%20Customer%20Experience%20Management%20Strategy%0ALink......%3A%20http%3A%2F%2Fwww.ana.net%2Fmiccontent%2Fshowvideo%2Fid%2Fv-b2b-feb21%0A%0AJohn%20Follett%2C%20Co-Founder%20and%20Chief%20Customer%20Success%20Officer%20of%20Demand%20Metric%2C%20shared%20stories%20about%20how%20brands%20are%20delivering%20exceptional%20experiences%20and%20provided%20a%20diagnostic%20tool%20to%20help%20evaluate%20your%20customer%20experience%20management%20%28CEM%29%20capabilities%20across%2011%20key%20dimensions.%0A%0A%0A------------------------------------------------------%0AClick%20on%20the%20link%20above%20to%20visit%20this%20page.%20%20If%20the%20link%20is%20not%20clickable%20in%20your%20email%20client%2C%20copy%20and%20paste%20it%20into%20a%20web%20browser.%0A