This is How Brands Can Operationalize Employee Empathy for Customers

Fri, 16 May 2025 00:00:00 -0400
Podcast Clips

During his appearance On Scope, Doug Zarkin, author and chief brand and marketing officer, gave his thoughts on how big businesses can empower employees to avert negative customer interactions, providing an example from both Ritz Carlton and also from a local diner in his hometown.