How to Stop Treating Your Customers Like They’re Dumb with Doug Zarkin

Thu, 08 May 2025 00:00:00 -0400
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Author and brand leader Doug Zarkin joined the show to discuss how brands can empower frontline customer service employees to make empathetic choices, what many brands get wrong in their approach to customer service, and how to communicate the importance of quality customer interactions at every touchpoint to the C-suite.