Why a Former Navy SEAL Knows a Thing or Two about Driving Better Customer Experiences

Thu, 13 Jan 2022 00:00:00 -0500
Knowledge Partners

In today’s high-tech business environment, it’s easy to focus on technology, data and products as a company’s key value propositions. But because this environment is so dynamic, it is difficult to sustain advantage solely through product features or service innovations. By contrast, differentiated customer experience is both sustainable and hard for competitors to replicate.