USING FAMILAR DATA TO ERASE TRANSFORMATION

Tue, 13 Apr 2021 00:00:00 -0400
Event Recaps

Diving into unfamiliar lines of business can be challenging for an established brand -- particularly when that line of business has traditionally been a competitor to the Brand’s core product line. For the Postal Service, digital marking channels were long perceived as a threat to Direct Mail advertising. Developing digital channels was viewed as antithetical to mail itself by both the Postal Service and customers who relied primarily on Direct Mail as a marketing channel. With the development of the Postal Service’s Informed Delivery feature, metrics for success had to be carefully selected – and shared – to resonate with concepts of success for existing products. This talk will discuss establishing existing measures for success and the evolution of those metrics to be in line with expectations for new products.