Customer Insight-Driven CX Excellence Must Be A Core Competency... During COVID, and Beyond

Thu, 28 Jan 2021 00:00:00 -0500
Conference Session Videos

Learn how the iconic brand Shinola, used deep customer insights to understand why traditional loyalty programs are not effective in building loyalty, and how they created a powerful non-traditional “loyalty” strategy which resulted in a 25 percent increase in repeat purchase rates.