How a Busy Airport Is Using Human-Centered Innovation to Drive Personalized Service

Tue, 04 Oct 2022 00:00:00 -0400
Event Recaps

Dallas-Fort Worth International Airport’s Jodie Brinkerhoff discussed how the world’s second busiest airport prioritizes innovation opportunities, how they pivoted during the pandemic, and how one small, well-timed trial of a digital human is opening vast opportunities for personalized service across the airport.