Effective Writing for Corporate Communications

This event is sold out

Seats are limited and confirmation of attendance will be required in advance of the session.

To be added to the waitlist for this session, please send an email to bcoy@ana.net with your name, email and phone number. 


Corporate communications tends to be about everything except what customers really want to hear. Great corporate communications engages your customers and makes them want to engage with your brand. All too often, marketing collateral just speaks to an internal audience such as the product developers, engineers, or other powerful parties.     

Compounding this, the way human beings process information is changing. Along the way, the “rules of grammar” seem to be falling by the wayside — and the attention span of our customers is becoming woefully brief. So how do you move toward a customer-centric voice, yet keep the “corporate” style your internal stakeholders adore?

We’ll address it all. You’ll learn about different styles and voices, dive into “speaking like your audience,” and explore the internal approval process that impacts the way you get approvals for this — or any — audience. You’ll see actual examples of how major corporations are addressing these issues and moving their communications to a more customer-friendly voice. Moreover, we’ll work specifically on some of your company needs, incorporating some of your recent or upcoming projects into the workshop. We’ll take what you already know and give you additional tools to stay in tune with your customers and markets and turn your “corporate communications” into meaningful “customer communications.”


Who Is This Workshop For?

As the new rules of messaging continue to evolve, everyone in your marketing group — from the actual writers to your marketers, strategists and senior management — need to understand how customers are engaging with brands and communicating about them. Equally important, everyone needs to learn the new rules of speaking to your customers.

Download the full benefits here

  • Setting the Stage (30 min)
  • The World's Greatest Corporate Video (10 min)
  • Examples of Distinct Corporate Voices (15 min)
  • Moving Your Customers to the Center of the Conversation (20 min)
  • What is Good Corporate Communications (30 min)
  • Break (15 min)
  • Managing the Creative Process (35 min)
  • Managing the Approval Process (35 min)
  • Finding Your Voice (30 min)
  • Lunch Assignment (10 min)
  • Lunch (60 min)
  • Review (20 min)
  • The Language Revolution (20 min)
  • Launching Your New Corporate Communications Messages 930 min)
  • Engaging in the Conversation (15 min)
  • General Writing Tips (15 min)
  • Digital Writing Tips (15 min)
  • Break (15 min)
  • The "Rules" of Writing (and why they matter.)
  • The 180 Degree Assignment (20 min)
  • Summary and Review (10 min)
  • Closing (15 min)


Start: Tuesday, March 17, 2020 at 9:00am

End: Tuesday, March 17, 2020 at 5:00pm


U.S Bank
One Meridian Crossings
Arrowhead Conference Room (ground floor)
Richfield, MN 55423

Registration Pricing

Client-Side Tier Platinum Tier Gold Tier Silver Tier Individual Nonmember
Effective Writing for Corporate Communications Client-Side Tier $0 Platinum Tier $0 Gold Tier $499 Silver Tier $599 Individual $799 Nonmember $799



Steve Lance

Steve Lance is a partner at PS Insights. His background as a copywriter and creative director includes a full range of advertising campaigns for such clients as SONY Entertainment, Crest Toothpaste, Citizen Watch, J&B Scotch, JIF Peanut Butter, Post Cereals, Verizon, Bell Atlantic, and Hyperion Solutions. He has been creative director of NBC and executive copywriter for numerous cable television networks including The Discovery Channel, TLC, Animal Planet, Discovery Communications, History Channel, National Geographic, and PBS.

Steve is a member of the ANA Faculty and a three-time Emmy Award winner. He is also co-author of The Little Blue Book of Advertising, The Little Blue Book of Marketing, and Breakthrough!. He has won Aurora Awards, Telly Awards, and MARC Awards for various advertising, marketing, web, and PR efforts. Steve also works for Habitat For Humanity and is a member of the advisory board of ShareTheCaregiving, Inc.