Understanding The Customer Experience Members-Only Conference @ Nat'l Postal Forum presented by USPS

Understanding customers and how they interact with brands is essential to winning in the marketplace and driving business growth. Successful companies must recognize that how well an organization provides a total experience for customers is equally as important as the products and services they deliver. A Harvard Business Review article, “The Truth About Customer Experience,” made the case for focusing on the full customer journey rather than just specific touchpoints. Organizations able to manage the entire end-to-end experience often reap enormous rewards, including enhanced customer satisfaction, increased revenue, repeat business, and longevity. In order to become more customer-centric and provide a better overall experience for consumers, companies must first be able to map out consumers’ experience with the brand.

Hosted by the United States Postal Service in San Antonio, TX, this complimentary ANA members-only conference will feature sessions from leading marketers and expert who will share insights into how their focus on the understanding the customer experience is delivering positive business results.


Start: Tuesday, May 8, 2018 at 8:15am

End: Tuesday, May 8, 2018 at 3:00pm


The Henry B. González Convention Center
900 E Market St
San Antonio, TX 78205

Registration Pricing

ANA Associate Gold Associate Silver Associate Individual Non Member
REGISTRATION ANA $0 Associate Gold $250 Associate Silver $350 Associate Individual N/A Non Member N/A


Cancellation Policy and Notes

No refunds will be granted for any cancellations or for 'no shows.' Unused registrations/applications have no monetary value and cannot be credited to future years or events. ANA will not issue refunds or credits due to failure to redeem a discount coupon during the registration process. You may transfer your registration to a colleague at no additional cost.