Essentials of Highly Effective Agency Management

This event is over.

This session is available as a member-benefit to ANA client-side marketer members only. Seats are limited and confirmation of attendance will be required in advance of the session.

To be added to the waitlist for this session, please send a note to with your name, email and phone number.

Many marketers wonder why they do not have the best agency personnel assigned to their business and/or why the agencies creative work is not meeting expectations.  ANA studies have found that a cause of these undesirable results is a suboptimal client - agency relationship. This workshop will provide you and your team with the frameworks, best practices and tools you need to inspire your agency to develop great work.

It will also teach you the principles of working with your agency partners in order to ensure your processes are streamlined and cost effective.

 Led by a seasoned consultant with over 30 years of client, agency and agency review experience, this workshop will guide you through the most important agency relationship subject areas. These include: how to motivate agency teams, what makes a great brief and the fundamentals of client/agency communications.

 Most importantly, this workshop is highly interactive and full of hands-on exercises and opportunities to share.   The skills you hone in this workshop will position you to play a key role in the day-to-day management of your agency partners with ideas and insights you can put to work immediately.

 This workshop is an excerpt of ANA SOM’s full day workshop on “End to End Highly Effective Agency Management.”


Who is this workshop for?

This workshop has been designed specifically for Marketing Directors, all levels of Brand Managers, Social Media Directors and Managers, and Marketing Services Directors and Managers.

Procurement Directors and Managers who work with marketing agencies will also find this workshop extremely insightful and actionable.

Download the full benefits here


  • Setting the Stage (15 min)
  • Inspire and Incent (45 min)
  • The Art of the Brief (45 min)
  • Break (15 min)
  • Earning Respect through Open Communication (45 min)
  • Participants choice between
    • Managing Multiple Agencies (45 min)
    • Scope of Work Essentials (45 min)
    • What is Fair Agency Compensation? (45 min)
  • Closing (15 min)



Dan Wald

Dan is a 35-year veteran of the agency world who is currently an independent writer/consultant at WordsbyWald. Most recently, Dan worked as a review consultant with Joanne Davis Consulting and prior to that as Chief Growth Officer for Brunner, and earlier as SVP of New Business for Publicis Kaplan Thaler. He started his career client side at Citibank and Barnes & Noble in promotions, events and the website. He brings a true passion for advertising to his workshops. He has seen the great, the good, the bad and the ugly in client/agency relationships and has a deep understanding of how to make client agency relationships work. Dan has worked at agencies large and small, independent and networked and in holding company roles at WPP, IPG, and Publicis.

National and multi-national clients with whom Dan has worked include: McDonald’s, Kraft, Unilever, Kimberly Clark, Merck, Citibank, Hilton, Krispy Kreme, Serta, SAP, The Economist, Lufthansa, NBC Universal, Disney, Sears, Sprint, Boost Mobile, and Reckitt Benckiser.

Dan has been an active member of the 4A’s, the BAA, and the Mobile Marketing Association. He is also the author of Ad Asylum, a fictional send-up of all that we in the advertising world hold dear.