Customer Experience Committee | Committees | Events & Webinars | ANA

Customer Experience Committee


The purpose of the Customer Experience Committee is to help members create a shared framework, vocabulary, and standard for measuring and managing customer experience and customer value as well as develop best practices for establishing goals, metrics, and improvement processes. This includes:

  • Transforming brand stewards into leaders and champions for sustainable, profitable growth across the entire organization.
  • Delivering longterm shareholder value by creating the capabilities and organizational skills to grow customer lifetime value.
  • Developing effective communications that elevate customer experience for key constituents, including the Board, CEO, CFO, COO, sales, technology, and employees throughout the organization.

The chairs, ANA staff, and the ANA Business Marketing Growth Council will identify topics to be pursued throughout the year. They will organize meeting agendas and speakers to guide interactive, thought-provoking discussion. The topics will align with at least one of the four ANA Growth Agenda priorities.

Custom content will be developed that addresses the gaps and opportunities most often encountered by members. Together we will explore strategies, tactics, processes, tools, techniques, and tips that participants can leverage whether to gain, share, or close a gap.

In order to participate with this group, even for just one meeting or session, you will be asked to complete a short survey so that the group can orient around your unique understandings and business needs.

Contact the ANA staff managing the Customer Experience Committee:

Discussion Topics:

  • How does your company currently define “customer experience”?
  • How do you measure the value of your customers?
  • How do you partner better with colleagues in the C-suite, on the board, in finance, in IT, in operations, and in sales to advance and improve customer experience?
  • How does your organization use customer value to guide decision-making?
  • What strategies, processes, tools, training, and techniques do you find most effective? Which ones would you like to learn to use better?

The Customer Experience Committee is open to all client-side marketer members as well as Platinum and Gold-level solutions provider members.

Request to Join

Enter the 2024 ANA B2 Awards:
For nearly half a century, the ANA B2 Awards have been and are the pinnacle of Business Marketing - attracting the 'best of the best' globally, nationally, and locally. This year, there are 40+ categories that have evolved to reflect the growing role of B2B marketing and the rapid changes in our industry. The B2 Awards are thoughtfully crafted to reflect today’s wide-ranging forms of B2B marketing practices — from traditional tactics used in innovative ways to rapidly changing technologies. The award categories are inclusive and recognize excellence in solutions and campaigns of all sizes, budgets, and scopes. The 2024 ANA B2 Award program is accepting entries until March 1, 2024. Visit www.b2awards.com for more info.


Name Title Company
Rob Markey (Co-chairperson) Partner Bain & Company
Katie Ackels VP Marketing Fitness Connection
Carmen Allende   Gates Corporation
Khristine Anderson Sr Manager, Strategy PepsiCo, Inc.
Anna Averling Vice President, Direct Marketing Feed the Children
Courtney Avila E-commerce Merchandising Specialist Watts Water Technologies
Alexander Babatunde Diversity and Inclusion Chair (United Outcomes) Sightly
Elise Beck SMB Portfolio Marketing Sr. Analyst Enova International
Geraldine Bendezu Sr. Marketing Associate Reliant Energy Retail Services, LLC
Jared Bengtson NA Marketing Leader IBM Corporation
Susan Bernstein Customer Experience Manager Michelin North America, Inc.
Valentina Bianchi SEMEA Growth Market-Channel Marketing SAS Institute Inc.
Muhammad Fauzan Bin Mohd Din Talent Management Officer SAP Global
Janice Blakeney Customer Experience Manager Integrated Supply Network (ISN)
Jonathan Blaugrund Senior Vice President Client Services Wunderman Thompson
Madalina Bogdan Manager, Training and Advancement DemandLab
Nicole Bohorad North America Retail CX Advisor SAP Global
Gabriela Bonadonna Director - Strategic Marketing & Program Marketing Starkey Hearing Technologies
Rafael Bracero Director of Marketing Strategy MNTN
Bonnie Brannigan VP, Marketing Kalmbach Feeds, Inc.
Josh Brubaker Manager of Customer Experience EMC Insurance Companies
Kelsey Bucsko Senior Marketing Manager, Campaigns & Content Sephora USA, Inc
Kathleen Burns Sr. UI/UX Designer Zurn Elkay Water Solutions
Simon Calvert Chief Strategy Officer, U.K. gyro
Tracy Camarata Director Elevance Health
JON CARNERO Customer Experience Lead GlaxoSmithKline
Natalie Cervantes Project Manager American Water Resources, LLC
Yasmina Chalhoub Strategy and Marketing Innovation Manager Signet Jewelers
Shannon Chisholm Director, Marketing DTCC
Robin Choudhury Executive Director, Brand Management, Corporate Marketing & Events Marketing & Communications DTCC
Zachary Christopher Visitor Information Specialist Georgia Visitor Information Center - Savannah
Ebone Cole Account Manager Double Good
Rosalie Collado Account Management Director KPMG LLP
Sherry Courtney Senior Manager, Channel & Customer Marketing Molson Coors Beverage Company
Terrence Crawford Project Coordinator DemandLab
Janice Crisostomo Marketing Manager The Terminix International Co.
Michelle Crockford   BJs
Catherine Curry VP/Development Marketing and Guest Experience Marco's Pizza
Jasmine Dadlani   McKinney
Tara Danzig Director, Customer Success Marigold USA, Inc.
Danielle Davis   BJ's Wholesale Club, Inc.
Thais de Azambuja Senior Retail Media Account Manager BJ's Wholesale Club, Inc.
Oriane De Montravel Global Content Leader Michelin Global
Joseph DeFeo Coordinator, Business Marketing Practice ANA
Mary Demoulas Marketing Assistant Icelandic Provisions
Shalini Desai Director Digital Marketing Republic Services, Inc.
Nicole Devlin SVP, Voice of the Customer Program Director BancorpSouth
Hannah Diddams VP Marketing Insider Inc.
Miro Dimitrov Jeuveau Product Director Evolus
Deborah Dion Content Designer Truist Bank
Tammy Doolittle Customer Insights Popular Bank
Elizabeth Dubow Integrated Campaign Strategy Manager Deloitte
Yana Duman VP, Brand Strategy CertaPro Painters
Alicia E Lead of Global PS Marketing Insights HP Inc.
Joe Ebbeler Mgr. Digital Experience Abbott Laboratories
Ana Eberhard Vice President, Member Experience AvMed
Abby Fawcett   General Mills, Inc.
Aly Fernandez Sr Consumer Insights Analyst Bloomin' Brands, Inc.
Megan Ferris Sr. Marketing Manager Upwork
Teresa Gaffney Senior Director of Marketing Children International
Jessica Ginburg Project Lead, CRM Strategy Chick-fil-A, Inc.
David Gisonno NBU Director DAC
Felipe Gonzalez Marketing AutoNation, Inc.
Ann Marie Gothard VP, Global Corporate Media Relations Henry Schein
Cristina Graziano Vice President, National Accounts Taylor Corporation
Kelly Guo Sr Product Marketing Specialist Newell Rubbermaid Development LLC
Stephanie Gutnik Global Chief Strategy Officer Billups LLC
Jay Gyuricza General Manager Wunderman Thompson
Nick Hague Head of Growth B2B International
Kevin Harding VP of Customer Experience BNO Inc.
Tech Hartness Business Development Executive Quad
Jeff Haynes Senior Manager, Strategy and Experience Cox Communications, Inc.
Claire Henry Internal Communications Program Manager El Camino Health
Alison Herzog Head of Corporate and Partner Marketing Visa Inc.
Sara Hocking Brand Experience Director Grant Thornton LLP
Antoinette Holford Associate Marketing Specialist AAA Northeast
Shawnda Hollon   DAV
Lee Hsieh Global CRM and Digital Experience Acceleration Lead Johnson & Johnson
Ioana Irina Director of Marketing Architecture, Automation, and Customer Relationship Management HP Inc.
Duane John Digital and Data Solutions Labcorp
Jessica Johnson Community & Member Relations Administrator Poudre Valley REA
Catherine Jolly Director, CX Strategy EssenceMediacom
Francesca Jones   ICF
Erin Kappers Automation Manager SponsorUnited
Chris Kellen Member Engagement and Experience Manager Be The Match-National Marrow Donor Program
Kay Kerman Customer Content Strategy Children's Health
Sampath Kummam AVP Synchrony Financial
Alyssa Lacoff Senior Events Manager Yahoo! Inc.
Lynn Lamousin Digital Content Supervisor Honeywell
Katie Langhans Sr. Coordinator, Digital Marketing Nationwide
Brandi Larkin   BraunAbility
Lynn LaRocca Head of Brand & Marketing United States Golf Association
Marie Lee VP of Media and Digital Performance Marketing Princess Cruises
Emily Liang Product Marketing Manager Yahoo! Inc.
Annie Lorenzana Vice President Communications Coface
Monica Lorusso SVP, Strategy Allen & Gerritsen, Inc.
Joyce Luh Associate Director, Marketing Technology The Clorox Company
Calli Makridis-Beck Customer Experience Program Manager ESL Federal Credit Union
Barbara Maldonado Director, MarCom Strategy and Engagement Caterpillar, Inc.
Mickey Mantas Marketing Director Amazon.com, Inc.
Whitney Massey Internal & Executive Communications Manager Alabama Power Co.
Patricia McCabe Vice President of Marketing Huntington Learning Centers Corp.
Joann McCormack Sr Consumer Promotions Manager Johnson & Johnson Consumer Products Company
Edward McDermid Product Marketing AAA Northeast
Briana McElroy   Twitter
Duke Merickel Business Development Manager Taylor Corporation
Renata Miskei-Sebok   DemandLab
Heather Montgomery Manager, In-Hotel Digital Guest Experience InterContinental Hotels Group
David Morgan Manager, Business Marketing Practice ANA
Que Morgan Assistant Marketing Development Manager General Motors Company
Taylor Morgan Vice President Goldman Sachs & Co.
Kylie Moskevich Research Professional Westfield Insurance
Ryan Mulloy Head of CX Strategy Allen & Gerritsen, Inc.
Carrie Murphy   Bright Horizons
Christy Nagle Chief Marketing Officer CleanChoice Energy
Anastasia Nairne Senior Principal, Engagement Consultant PMG
Kristin Nice E-Commerce Johnson & Johnson Consumer Products Company
Kelly Nichols Market Insights & Experience Guardian Life Insurance Company of America
Jenny Nicholson   McKinney
Michelle Nielson Marketing Consultant Securian Financial Group, Inc.
Michelle Ober Associate Director, Growth Sullivan
Charlyn Okigbo   Uber Inc
Terri Oster VP Marketing Compliance Goldman Sachs & Co.
Lesly Oxley CX Consultant TruStage
Dawn Parra Marketing Manager Synchrony Financial
Tracey Pavlishin Global Head, Alumni Engagement Kearney
Kelly Percer   Humana Inc.
Jill Perlberg Vice President Pre-Client Journey Experience, VP Client Marketing Northwestern Mutual
Nolan Perry Manager, Reputation & Engagement Sutter Health
Mary-Katharine Phillips Engagement Marketing Manager Dow Jones & Co., Inc.
Nilesh Phillips Client Relationship Executive Deloitte
Vince Pimentel Data Analyst Infor
Jaime Polisoto Brand Director FIFCO USA
Andreas Pollak Global Mktg Functional Excellence Leader W.L. Gore & Associates, Inc.
Devra Prywes Global Head of Marketing & Insight SuperAwesome Inc.
Efthimios Psaraftis Digital Audiences Manager Johnson & Johnson
Matt Quirk WW Market Strategy & Development Manager Hewlett Packard Enterprise
Anand Rao Chief Marketing & Digital Officer CDW Corporation
Biswajeeta Rath Customer Feedback Sr. Analyst Labcorp
Wendy Reeves Sr. Marketing Specialist SAS
Kelly Reitnour Field Marketing Manager Key Corp.
Heather Roche Director of Marketing DemandLab
Julio Rodriguez Associate Director Bristol-Myers Squibb Company
Steven Rodriguez CR Analyst Toyota Motor North America, Inc.
Kirsten Roesch Sr Content Marketing Strategist Watkins Wellness
Katie Romero Strategic Marketing Manager Corewell Health
Maria Salesi Retention Manager American Water
Deborah Sanders Lecturer CUNY-Herbert H. Lehman (F&S)
Kerry Sanders VP E-commerce COE EFI
Deborah Schildkraut VP Business Marketing ANA
Chelsea Sharkey Director, Marketing Data and Analytics American Water Resources, LLC
Aminuddin Shroff Category Sourcing Manager Verizon
Vickie Sims Senior Marketing Manager Trane
Vicky Sparks Senior Manager, Media Procurement and Circulation Strategy W.W. Grainger, Inc.
Charlie Sprinkman Senior Consumer Success Manager Four Sigmatic
Beth Stevens Market Manager, Distribution American National Insurance Company
Chandra Stevens Director, Global Marketing Solutions Microsoft Corporation
Kelia Stueber Digital Marketing Strategist Vanguard Group, Inc.
Ashlee Tatum-Eckle VP Growth Marketing Edmentum, Inc.
Kasya Taylor Sr Marketing Manager Demand Generation and Marketing Communications HP Inc.
Sheryl Teo CEO Popcorn Growth
Bari Trontz Executive Director, Head of Marketing & External Communications MUFG Investor Services
Rebecca Tyrrell Vice President, Head of Digital Sallie Mae
Mark Van Heijningen   Autodesk, Inc.
Kory Vannoy Director, Digital Customer Engagement Ricoh USA, Inc.
Samuele Visentini Product Management (PMT) & Growth Leader Johnson & Johnson Vision Care, Inc.
Court Wakefield Vice President, Marketing Children's Health
Ze Wang Associate Professor University of Central Florida (F&S)
Erin Weece Senior Director, Marketing Children's Health
Kirsty Wertz VP Synchrony Financial
Rosalyn Whickum Digital Media Specialist YMCA of Greater Toledo
Rachel Williams Global Franchise Engagement Lead Johnson & Johnson Vision Care
Leah Woodington Customer Relations Specialist, Social Media Outback Steakhouse, Inc.
Penny Woods AVP Marketing Analytics & Operations Athene Annuity & Life Assurance Company
Ryan Wories Director of Marketing FutureCeuticals
Kimberly Yanni Manager, Project Services DemandLab
Beth Yates Senior Director, Strategic Brand Management BD Becton Dickinson and Company
Ryan Younger Vice President of Marketing & Communications Virtua Health
Bill Zengel Senior Vice President ANA
  • Name

    Rob Markey (Co-chairperson)

    Title

    Partner

    COMPANY

    Bain & Company
  • Name

    Katie Ackels

    Title

    VP Marketing

    COMPANY

    Fitness Connection
  • Name

    Carmen Allende

    Title

     

    COMPANY

    Gates Corporation
  • Name

    Khristine Anderson

    Title

    Sr Manager, Strategy

    COMPANY

    PepsiCo, Inc.
  • Name

    Anna Averling

    Title

    Vice President, Direct Marketing

    COMPANY

    Feed the Children
  • Name

    Courtney Avila

    Title

    E-commerce Merchandising Specialist

    COMPANY

    Watts Water Technologies
  • Name

    Alexander Babatunde

    Title

    Diversity and Inclusion Chair (United Outcomes)

    COMPANY

    Sightly
  • Name

    Elise Beck

    Title

    SMB Portfolio Marketing Sr. Analyst

    COMPANY

    Enova International
  • Name

    Geraldine Bendezu

    Title

    Sr. Marketing Associate

    COMPANY

    Reliant Energy Retail Services, LLC
  • Name

    Jared Bengtson

    Title

    NA Marketing Leader

    COMPANY

    IBM Corporation
  • Name

    Susan Bernstein

    Title

    Customer Experience Manager

    COMPANY

    Michelin North America, Inc.
  • Name

    Valentina Bianchi

    Title

    SEMEA Growth Market-Channel Marketing

    COMPANY

    SAS Institute Inc.
  • Name

    Muhammad Fauzan Bin Mohd Din

    Title

    Talent Management Officer

    COMPANY

    SAP Global
  • Name

    Janice Blakeney

    Title

    Customer Experience Manager

    COMPANY

    Integrated Supply Network (ISN)
  • Name

    Jonathan Blaugrund

    Title

    Senior Vice President Client Services

    COMPANY

    Wunderman Thompson
  • Name

    Madalina Bogdan

    Title

    Manager, Training and Advancement

    COMPANY

    DemandLab
  • Name

    Nicole Bohorad

    Title

    North America Retail CX Advisor

    COMPANY

    SAP Global
  • Name

    Gabriela Bonadonna

    Title

    Director - Strategic Marketing & Program Marketing

    COMPANY

    Starkey Hearing Technologies
  • Name

    Rafael Bracero

    Title

    Director of Marketing Strategy

    COMPANY

    MNTN
  • Name

    Bonnie Brannigan

    Title

    VP, Marketing

    COMPANY

    Kalmbach Feeds, Inc.
  • Name

    Josh Brubaker

    Title

    Manager of Customer Experience

    COMPANY

    EMC Insurance Companies
  • Name

    Kelsey Bucsko

    Title

    Senior Marketing Manager, Campaigns & Content

    COMPANY

    Sephora USA, Inc
  • Name

    Kathleen Burns

    Title

    Sr. UI/UX Designer

    COMPANY

    Zurn Elkay Water Solutions
  • Name

    Simon Calvert

    Title

    Chief Strategy Officer, U.K.

    COMPANY

    gyro
  • Name

    Tracy Camarata

    Title

    Director

    COMPANY

    Elevance Health
  • Name

    JON CARNERO

    Title

    Customer Experience Lead

    COMPANY

    GlaxoSmithKline
  • Name

    Natalie Cervantes

    Title

    Project Manager

    COMPANY

    American Water Resources, LLC
  • Name

    Yasmina Chalhoub

    Title

    Strategy and Marketing Innovation Manager

    COMPANY

    Signet Jewelers
  • Name

    Shannon Chisholm

    Title

    Director, Marketing

    COMPANY

    DTCC
  • Name

    Robin Choudhury

    Title

    Executive Director, Brand Management, Corporate Marketing & Events Marketing & Communications

    COMPANY

    DTCC
  • Name

    Zachary Christopher

    Title

    Visitor Information Specialist

    COMPANY

    Georgia Visitor Information Center - Savannah
  • Name

    Ebone Cole

    Title

    Account Manager

    COMPANY

    Double Good
  • Name

    Rosalie Collado

    Title

    Account Management Director

    COMPANY

    KPMG LLP
  • Name

    Sherry Courtney

    Title

    Senior Manager, Channel & Customer Marketing

    COMPANY

    Molson Coors Beverage Company
  • Name

    Terrence Crawford

    Title

    Project Coordinator

    COMPANY

    DemandLab
  • Name

    Janice Crisostomo

    Title

    Marketing Manager

    COMPANY

    The Terminix International Co.
  • Name

    Michelle Crockford

    Title

     

    COMPANY

    BJs
  • Name

    Catherine Curry

    Title

    VP/Development Marketing and Guest Experience

    COMPANY

    Marco's Pizza
  • Name

    Jasmine Dadlani

    Title

     

    COMPANY

    McKinney
  • Name

    Tara Danzig

    Title

    Director, Customer Success

    COMPANY

    Marigold USA, Inc.
  • Name

    Danielle Davis

    Title

     

    COMPANY

    BJ's Wholesale Club, Inc.
  • Name

    Thais de Azambuja

    Title

    Senior Retail Media Account Manager

    COMPANY

    BJ's Wholesale Club, Inc.
  • Name

    Oriane De Montravel

    Title

    Global Content Leader

    COMPANY

    Michelin Global
  • Name

    Joseph DeFeo

    Title

    Coordinator, Business Marketing Practice

    COMPANY

    ANA
  • Name

    Mary Demoulas

    Title

    Marketing Assistant

    COMPANY

    Icelandic Provisions
  • Name

    Shalini Desai

    Title

    Director Digital Marketing

    COMPANY

    Republic Services, Inc.
  • Name

    Nicole Devlin

    Title

    SVP, Voice of the Customer Program Director

    COMPANY

    BancorpSouth
  • Name

    Hannah Diddams

    Title

    VP Marketing

    COMPANY

    Insider Inc.
  • Name

    Miro Dimitrov

    Title

    Jeuveau Product Director

    COMPANY

    Evolus
  • Name

    Deborah Dion

    Title

    Content Designer

    COMPANY

    Truist Bank
  • Name

    Tammy Doolittle

    Title

    Customer Insights

    COMPANY

    Popular Bank
  • Name

    Elizabeth Dubow

    Title

    Integrated Campaign Strategy Manager

    COMPANY

    Deloitte
  • Name

    Yana Duman

    Title

    VP, Brand Strategy

    COMPANY

    CertaPro Painters
  • Name

    Alicia E

    Title

    Lead of Global PS Marketing Insights

    COMPANY

    HP Inc.
  • Name

    Joe Ebbeler

    Title

    Mgr. Digital Experience

    COMPANY

    Abbott Laboratories
  • Name

    Ana Eberhard

    Title

    Vice President, Member Experience

    COMPANY

    AvMed
  • Name

    Abby Fawcett

    Title

     

    COMPANY

    General Mills, Inc.
  • Name

    Aly Fernandez

    Title

    Sr Consumer Insights Analyst

    COMPANY

    Bloomin' Brands, Inc.
  • Name

    Megan Ferris

    Title

    Sr. Marketing Manager

    COMPANY

    Upwork
  • Name

    Teresa Gaffney

    Title

    Senior Director of Marketing

    COMPANY

    Children International
  • Name

    Jessica Ginburg

    Title

    Project Lead, CRM Strategy

    COMPANY

    Chick-fil-A, Inc.
  • Name

    David Gisonno

    Title

    NBU Director

    COMPANY

    DAC
  • Name

    Felipe Gonzalez

    Title

    Marketing

    COMPANY

    AutoNation, Inc.
  • Name

    Ann Marie Gothard

    Title

    VP, Global Corporate Media Relations

    COMPANY

    Henry Schein
  • Name

    Cristina Graziano

    Title

    Vice President, National Accounts

    COMPANY

    Taylor Corporation
  • Name

    Kelly Guo

    Title

    Sr Product Marketing Specialist

    COMPANY

    Newell Rubbermaid Development LLC
  • Name

    Stephanie Gutnik

    Title

    Global Chief Strategy Officer

    COMPANY

    Billups LLC
  • Name

    Jay Gyuricza

    Title

    General Manager

    COMPANY

    Wunderman Thompson
  • Name

    Nick Hague

    Title

    Head of Growth

    COMPANY

    B2B International
  • Name

    Kevin Harding

    Title

    VP of Customer Experience

    COMPANY

    BNO Inc.
  • Name

    Tech Hartness

    Title

    Business Development Executive

    COMPANY

    Quad
  • Name

    Jeff Haynes

    Title

    Senior Manager, Strategy and Experience

    COMPANY

    Cox Communications, Inc.
  • Name

    Claire Henry

    Title

    Internal Communications Program Manager

    COMPANY

    El Camino Health
  • Name

    Alison Herzog

    Title

    Head of Corporate and Partner Marketing

    COMPANY

    Visa Inc.
  • Name

    Sara Hocking

    Title

    Brand Experience Director

    COMPANY

    Grant Thornton LLP
  • Name

    Antoinette Holford

    Title

    Associate Marketing Specialist

    COMPANY

    AAA Northeast
  • Name

    Shawnda Hollon

    Title

     

    COMPANY

    DAV
  • Name

    Lee Hsieh

    Title

    Global CRM and Digital Experience Acceleration Lead

    COMPANY

    Johnson & Johnson
  • Name

    Ioana Irina

    Title

    Director of Marketing Architecture, Automation, and Customer Relationship Management

    COMPANY

    HP Inc.
  • Name

    Duane John

    Title

    Digital and Data Solutions

    COMPANY

    Labcorp
  • Name

    Jessica Johnson

    Title

    Community & Member Relations Administrator

    COMPANY

    Poudre Valley REA
  • Name

    Catherine Jolly

    Title

    Director, CX Strategy

    COMPANY

    EssenceMediacom
  • Name

    Francesca Jones

    Title

     

    COMPANY

    ICF
  • Name

    Erin Kappers

    Title

    Automation Manager

    COMPANY

    SponsorUnited
  • Name

    Chris Kellen

    Title

    Member Engagement and Experience Manager

    COMPANY

    Be The Match-National Marrow Donor Program
  • Name

    Kay Kerman

    Title

    Customer Content Strategy

    COMPANY

    Children's Health
  • Name

    Sampath Kummam

    Title

    AVP

    COMPANY

    Synchrony Financial
  • Name

    Alyssa Lacoff

    Title

    Senior Events Manager

    COMPANY

    Yahoo! Inc.
  • Name

    Lynn Lamousin

    Title

    Digital Content Supervisor

    COMPANY

    Honeywell
  • Name

    Katie Langhans

    Title

    Sr. Coordinator, Digital Marketing

    COMPANY

    Nationwide
  • Name

    Brandi Larkin

    Title

     

    COMPANY

    BraunAbility
  • Name

    Lynn LaRocca

    Title

    Head of Brand & Marketing

    COMPANY

    United States Golf Association
  • Name

    Marie Lee

    Title

    VP of Media and Digital Performance Marketing

    COMPANY

    Princess Cruises
  • Name

    Emily Liang

    Title

    Product Marketing Manager

    COMPANY

    Yahoo! Inc.
  • Name

    Annie Lorenzana

    Title

    Vice President Communications

    COMPANY

    Coface
  • Name

    Monica Lorusso

    Title

    SVP, Strategy

    COMPANY

    Allen & Gerritsen, Inc.
  • Name

    Joyce Luh

    Title

    Associate Director, Marketing Technology

    COMPANY

    The Clorox Company
  • Name

    Calli Makridis-Beck

    Title

    Customer Experience Program Manager

    COMPANY

    ESL Federal Credit Union
  • Name

    Barbara Maldonado

    Title

    Director, MarCom Strategy and Engagement

    COMPANY

    Caterpillar, Inc.
  • Name

    Mickey Mantas

    Title

    Marketing Director

    COMPANY

    Amazon.com, Inc.
  • Name

    Whitney Massey

    Title

    Internal & Executive Communications Manager

    COMPANY

    Alabama Power Co.
  • Name

    Patricia McCabe

    Title

    Vice President of Marketing

    COMPANY

    Huntington Learning Centers Corp.
  • Name

    Joann McCormack

    Title

    Sr Consumer Promotions Manager

    COMPANY

    Johnson & Johnson Consumer Products Company
  • Name

    Edward McDermid

    Title

    Product Marketing

    COMPANY

    AAA Northeast
  • Name

    Briana McElroy

    Title

     

    COMPANY

    Twitter
  • Name

    Duke Merickel

    Title

    Business Development Manager

    COMPANY

    Taylor Corporation
  • Name

    Renata Miskei-Sebok

    Title

     

    COMPANY

    DemandLab
  • Name

    Heather Montgomery

    Title

    Manager, In-Hotel Digital Guest Experience

    COMPANY

    InterContinental Hotels Group
  • Name

    David Morgan

    Title

    Manager, Business Marketing Practice

    COMPANY

    ANA
  • Name

    Que Morgan

    Title

    Assistant Marketing Development Manager

    COMPANY

    General Motors Company
  • Name

    Taylor Morgan

    Title

    Vice President

    COMPANY

    Goldman Sachs & Co.
  • Name

    Kylie Moskevich

    Title

    Research Professional

    COMPANY

    Westfield Insurance
  • Name

    Ryan Mulloy

    Title

    Head of CX Strategy

    COMPANY

    Allen & Gerritsen, Inc.
  • Name

    Carrie Murphy

    Title

     

    COMPANY

    Bright Horizons
  • Name

    Christy Nagle

    Title

    Chief Marketing Officer

    COMPANY

    CleanChoice Energy
  • Name

    Anastasia Nairne

    Title

    Senior Principal, Engagement Consultant

    COMPANY

    PMG
  • Name

    Kristin Nice

    Title

    E-Commerce

    COMPANY

    Johnson & Johnson Consumer Products Company
  • Name

    Kelly Nichols

    Title

    Market Insights & Experience

    COMPANY

    Guardian Life Insurance Company of America
  • Name

    Jenny Nicholson

    Title

     

    COMPANY

    McKinney
  • Name

    Michelle Nielson

    Title

    Marketing Consultant

    COMPANY

    Securian Financial Group, Inc.
  • Name

    Michelle Ober

    Title

    Associate Director, Growth

    COMPANY

    Sullivan
  • Name

    Charlyn Okigbo

    Title

     

    COMPANY

    Uber Inc
  • Name

    Terri Oster

    Title

    VP Marketing Compliance

    COMPANY

    Goldman Sachs & Co.
  • Name

    Lesly Oxley

    Title

    CX Consultant

    COMPANY

    TruStage
  • Name

    Dawn Parra

    Title

    Marketing Manager

    COMPANY

    Synchrony Financial
  • Name

    Tracey Pavlishin

    Title

    Global Head, Alumni Engagement

    COMPANY

    Kearney
  • Name

    Kelly Percer

    Title

     

    COMPANY

    Humana Inc.
  • Name

    Jill Perlberg

    Title

    Vice President Pre-Client Journey Experience, VP Client Marketing

    COMPANY

    Northwestern Mutual
  • Name

    Nolan Perry

    Title

    Manager, Reputation & Engagement

    COMPANY

    Sutter Health
  • Name

    Mary-Katharine Phillips

    Title

    Engagement Marketing Manager

    COMPANY

    Dow Jones & Co., Inc.
  • Name

    Nilesh Phillips

    Title

    Client Relationship Executive

    COMPANY

    Deloitte
  • Name

    Vince Pimentel

    Title

    Data Analyst

    COMPANY

    Infor
  • Name

    Jaime Polisoto

    Title

    Brand Director

    COMPANY

    FIFCO USA
  • Name

    Andreas Pollak

    Title

    Global Mktg Functional Excellence Leader

    COMPANY

    W.L. Gore & Associates, Inc.
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    Hewlett Packard Enterprise
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    Chief Marketing & Digital Officer

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    Labcorp
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    Sr. Marketing Specialist

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    Director of Marketing

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    Julio Rodriguez

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    Associate Director

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    Sr Content Marketing Strategist

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    Katie Romero

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    Strategic Marketing Manager

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  • Name

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    VP Business Marketing

    COMPANY

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  • Name

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  • Name

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    Category Sourcing Manager

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    Vickie Sims

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    Senior Marketing Manager

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    VP Growth Marketing

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    CEO

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