New ANA Study Shows Disconnect In Diversity Efforts | About the ANA | ANA

New ANA Study Shows Disconnect In Diversity Efforts

NEW YORK (Feb. 20, 2019) — Recruiting and retaining racially diverse talent continues to vex marketers due to a fundamental disconnect between the resources being invested in diversity initiatives and a lack of inclusiveness felt by diverse workers.

Those were among the key conclusions of a new study by the ANA Educational Foundation (AEF) that explored why the marketing and advertising industries have traditionally and consistently encountered difficulty attracting and retaining diverse talent. A diverse and capable talent pool is one of the fundamental growth platforms of the ANA Masters Circle — a coalition of ANA member company CMOs focused exclusively on driving business and brand growth.

Three underrepresented populations in the advertising, marketing, and media industries were at the core of the diversity report: African-Americans, Hispanics, and Asian-Americans.

The report, “Charting a More Diverse Pathway to Growth,” follows a 2017 AEF study, “Bridging the Talent Disconnect: Charting Pathways to Future Growth,” which identified significant structural disconnects between academia and industry. This year’s study uncovered the same structural disconnects when analyzing this issue through a racially diverse lens.  Such disconnects contribute to a profound shortage of diverse leadership that is reflected in the ANA’s findings that only 13 percent of its member company CMOs are ethnically diverse.

“There have been many admirable initiatives to try to solve how we can improve the mix and quality of diverse talent in the industry,” the report said. “However, the industry has focused too narrowly on improving diversity numbers and scorecards. Instead the focus must now shift to how we can be more inclusive as an industry, both to attract and retain outstanding diverse talent.”

The study also concluded that inclusivity signals to the next generation of talent that their voices truly matter, that they belong in the marketing and advertising industry, and that their talent is sorely needed.

When interviewed for the study, a group of racially diverse new hires and students indicated that breaking into the marketing industry and staying in the business was incredibly difficult. They identified four key factors:

  • Management Disconnect: While new hires appreciate being provided with opportunities, workplace relationships are still not optimal. Several respondents said they feel like their managers can’t relate to the challenges they face regarding diversity, and they often don’t trust them to share these experiences or perspectives for fear of “causing trouble” and retaliation (e.g., delayed promotion).
  • Microaggressions: New hires described experiences best characterized as microaggressions, which were interpreted as insults to their culture and intelligence. These included incidents in which coworkers engaged in offensive behaviors that left the respondents feeling uncomfortable, disrespected, and helpless to address such behavior.
  • Cultural Illiteracy: Many minority new hires said a lack of cultural understanding in the workplace made them feel on edge, trying to ensure they didn’t inadvertently cross a line, but also making sure that past stereotypes weren’t assigned to them.
  • Workplace Integration Dissonance: New hires indicated they often felt uncomfortable starting conversations around diversity due to a perceived risk of losing their jobs. When organic cultural conversations happened, new hires said they carefully picked and chose their battles, mostly opting not to engage to avoid conflict and not to be heard as a lone voice in the room.

The report recommended that marketers follow the guidelines set forth by the ANA’s Talent Forward Alliance to help them attain progress in attracting diverse talent.

Created in 2018, the Alliance is a cross-industry initiative committed to inspiring and accelerating the development of exceptional talent to fuel marketing industry growth. It is designed to create a unified movement to elevate marketing and advertising as a career profession on university campuses and to engage senior marketing industry executives to develop talent for advertisers and advertising agencies. The Alliance has developed programs around talent development that focus on four key areas, with diversity and inclusion at the core of each pillar:

  • Rebuilding Reputation with Students: Creating greater awareness and relevancy of the marketing industry with students
  • Reconnecting with Academia: Building greater and deeper connectivity between academia and the marketing industry
  • Recruiting and Retaining with Purpose: Leveraging a marketing-driven mindset when recruiting and retaining talent
  • Reinventing for the Present and Future: Building the right marketing capabilities for growth for our organizations.

The Alliance will also create an inclusiveness index that will measure the level of inclusiveness that marketing organizations and agencies demonstrate internally.

“Talent development does not rest on the shoulders of just the human resources department,” said Elliot Lum, AEF’s SVP of talent strategy and program initiatives. “It’s a shared and coordinated responsibility across HR, marketing, advertising, and diversity leaders to enable and empower talent to drive growth for their organizations.”

The report was based on more than 120 interviews with key stakeholders in the advertising and marketing industries conducted between April and October of last year. The group included CMOs, ad agency executives, HR executives, line managers, university professors, deans, career counselors, new hires, and college students. The study was commissioned by the AEF and conducted by market research company Egg Strategy.

The report is generously laced with scores of quotes and observations from dozens of marketing executives at ANA member companies on the impact of diversity and talent. A copy of the full report is available by visiting



The mission of the ANA (Association of National Advertisers) is to drive growth for marketing professionals, brands and businesses, the industry, and humanity. The ANA serves the marketing needs of 20,000 brands by leveraging the 12-point ANA Growth Agenda, which has been endorsed by the Global CMO Growth Council. The ANA’s membership consists of U.S. and international companies, including client-side marketers, nonprofits, fundraisers, and marketing solutions providers (data science and technology companies, ad agencies, publishers, media companies, suppliers, and vendors). The ANA creates Marketing Growth Champions by serving, educating, and advocating for more than 50,000 industry members that collectively invest more than $400 billion in marketing and advertising annually.


John Wolfe
Director of Communications
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