Marketing Operations and Transformation Forum


Open to Client-Side Marketer members only

The Marketing Operations and Transformation Forum focuses on the foundation of an organization’s overall marketing strategy and operations. A convergence of people, process, and technology, Marketing Operations (MOPs) is the essential center of excellence that allows organizations to not only meet the marketing challenges of today, but position brands to address evolving consumer behavior in the future. This forum encourages participation from experienced MOPs leads interested in keeping up with best practices, as well as brand and product executives eager to implement or scale MOPs at their companies.

The Marketing Operations and Transformation Forum meets virtually to engage members in roundtable discussions and to hear from renowned speakers in this space. Meetings are typically held once every other month.

Interested in joining the forum? Go to the “Join a Committee” page, select “Marketing Operations and Transformation Forum” from the list, and click “Request to Join Selected Committees” at the bottom.

ANA Staff:

Resources:

Topics:

  • Business affairs
  • Continuous improvement in marketing systems
  • Data analytics management
  • Digital asset management
  • Digital transformation
  • Marketing technology management
  • MOPs strategy
  • Ongoing employee training on MOPs best practices
  • Organizational structure of MOPs teams
  • MOPs performance measurement
  • Process management (brand compliance, budget and planning, content management, demand generation/lead management, etc.)
Name Title Company
Rachel Abney Lead, Marketing Enablement The J. M. Smucker Company
Tara Agen Global Head and VP, Marketing Effectiveness, Strategic Planning, Operations and MarTech HP Inc.
Joanne Alcayaga-Talha Senior Performance Marketing Strategist Balsam Brands
Kandel Allard Customer Experience Manager Xerox
Sheila Anderson Operations Assistant U.S. Air Force Services Marketing
Judy Aronson Associate Director, Marketing Training Horizon Therapeutics
Davit Ayvazyan Head of Planning and Effectiveness for B2B Marketing HSBC (NYC Bank)
Kelly Baker Marketing Operations Manager CVS Health
Rachel Barrow   Guardian Life Insurance Company of America
Kim Beal Director, Marketing Operations Grant Thornton LLP
Jenna Beaver Senior Manager, Marketing Operations Comcast Cable Communications, Inc.
Jennifer Bradley Sr. Manager Global Marketing Operations & Analytics Center for Creative Leadership
Gail Bruce Director, Creative Operations La-Z-Boy Inc.
Keizzel Camacho Manager, Campaign Operations DocuSign, Inc.
Mitchell Caplan Managing Director, U.S. Marketing Consulting Practice KPMG LLP
Kaitlyn Carroll Marketing Specialist MultiCare Health System
Maggie Chang Associate Director, Agency Operations Gilead Sciences
Allison Chessler Experience Strategy & Transformation Lead Humana Inc.
Kendra Clune Media Operations Lead The Kroger Co.
Anthony Cocola Marketing Operations Analyst American Express
Mitchell Cooper Brand Manager - KitchenAid Small Appliances, U.S. Region KitchenAid
Sam Cornblath Director of Marketing Planning Interwell Health Partners, Inc.
Guranda D'Souza Associate Goldman Sachs & Co.
Christopher DeMarco Director A&M Procurement PepsiCo, Inc.
Corey Dill Director, Marketing Operations Stanford Health Care
Michael Donnelly Executive Vice President ANA
Rachel Doria Sr Manager, Marketing Capabilities Strategy and Enablement Kohl's Corporation
Danielle Epting Senior Manager, Marketing Booz Allen Hamilton Inc.
Alice Fatula Brand Marketing Specialist Cisco Systems, Inc.
Brad Feinberg North America, Vice President of Media and Consumer Engagement Molson Coors Beverage Company
Claudia Garcia Digital Customer Manager Michelin North America, Inc.
Kathy Gastineau Marketing Operations Director Cummins, Inc.
Judy Gern Director of Marketing Operations Berkshire Hathaway Specialty Insurance
Emily Gipson Strategy Advancement Manager Humana Inc.
Mark Gravel Sr. Marketing Technology Manager Invista
Jerin Gregson Marketing Operations Manager Wellmark Blue Cross Blue Shield of Iowa and South Dakota
Brooke Guinn Marketing Operations, Sr Manager Athene USA
Amy Hildreth Associate Director, Marketing Grant Thornton LLP
Katie Hiller Senior Sourcing Leader, NA Marketing Indirect General Mills, Inc.
Robby Hukka Global Marketing Operations Manager General Motors Company
Ioana Irina Director of Marketing Architecture, Automation, and Customer Relationship Management HP Inc.
Josiah Jackson U.S. Business Marketing Strategic Planning and Optimization Lead CIGNA Corporation
Alexandra Jakstas Vice President Citi (Citibank NA)
Hillary Jaruszewski Business Manager, Marketing Operations Stanford Health Care
Kristen Jones Marketing Manager Grant Thornton LLP
Gina Kacamburas Sr. Director, Operations & Technology Jones Lang LaSalle (JLL)
Nicole Kane VP, Media & Marketing Transformation Bimbo Bakeries USA
Devin Keaney VP, Marketing Operations Manager Regions Financial Corp.
Patrick Kelly   Pilot Company
Andrew Kirk Executive Director of Marketing Operations CVS Health
Jesse Laskaris Vice President - Data Driven Experiences L'Oréal USA
Derreka Lowe Business Strategy Analyst USAA
Angela Mall Digital Media Operations Manager Boston Scientific Corporation
Myryah Marino Business Affairs Manager Deloitte
Lauren Markarian Senior Manager, Marketing Technology Johnson & Johnson
Angela McCann-Lair VP Sales and Marketing Operations CMFG Life Insurance Company
Mark McCluskey Marketing Strategy and Planning Genpact LLC
Cathy McLagan Head of Marketing Operations Invesco
Liz Merrilees Emlay Director Marketing Planning & Ops HP Inc.
Deepika Misra PMM AT&T Inc.
Nadica (Nancy) Mlotkowski Marketing Strategic Planning Lead CIGNA Corporation
Kei Morimoto Content Production Manager NI (National Instruments)
Erin Moriwaki Sr. Product and Development Manager AT&T Inc.
Karisten O'Toole Senior Advisor, Marketing Operations Save the Children Federation, Inc.
Amanda Osiol Sr. Marketing Specialist American Automobile Association
Lacey Palmieri AVP, Marketing Operations USAA
Kirsten Pastor Senior Manager, Marketing Vanguard Group, Inc.
Dean Perry Executive Director, Marketing Operations Comcast
Vince Pimentel Data Analyst Infor
Elizabeth Plumb Gratitude Specialist Operation Smile
Kale Polster Customer Experience Business Analyst Gates
Chris Ragognetti Senior Director, Global Marketing Operations TE Connectivity
Arun Rajagopal Lead, Marketing Solutions Genpact LLC
Christian Rinaldi Digital Revenue Analyst Paramount
Tony Robson Sr. Director, Strategy & Marketing Operations University of Phoenix
Nigel Rowe Senior Project Manager II Marketing Technology Feeding America
Craig Rutkowske Director of Marketing Transformation KPMG LLP
Susana Salazar Digital engagement and capabilities director, USA & CANADA Bacardi
Nina Salpeter Integrated Marketing Manager Pitney Bowes Inc.
Chris Schraff Sr. Consultant, Marketing Operations Nationwide
Kelli Schreiber Associate Director of Operations Humana Inc.
Barbara Sedlack Manager, Design Technology & Operations Bank of Montreal
Tonya St. Clair Senior Director, Go to Market Leader Grant Thornton LLP
Justine Stauffer Director of Marketing Molson Coors Beverage Company
Elizabeth Stepp SVP, Agile Marketing Senior Manager Truist
TJ Stevens   Bristol-Myers Squibb Company
Carrie Sullivan   Strategy Source LLC
Amanda Thall Director, Marketing Infrastructure and Processes Empower Retirement
Beverly Thomas Manager, Design Operations Sanofi Consumer Healthcare
Jacqueline Touma Strategic Technology Alliance Marketing Director ServiceNow
Susan Vosler Sourcing Specialist Regeneron
Jennifer Waits Senior Director, Marketing Planning & Strategy Walmart Stores, Inc.
Jenny Wakefield Agency Practice Management Lead HP Inc.
Kathleen Ward Manager - Marketing Verizon
Becky Wardzala Associate Director Consumer Innovation Eli Lilly and Company
Brian Weber Marketing Operations Manager Mars Inc.
Blair West Director, Communications, Global Power Systems Cummins, Inc.
Ayaba Wilson Manager, Shopper Marketing Wells Enterprises, Inc.
Ashley Wylie Sr. Manager, Marketing Strategy & Planning Lenovo United States Inc.
Kwan Yim Director, Global Agency Management Citi
Kelly Young Director, Delivery Management CVS Health
Michelle Young Department Leader Edward Jones
  • Name

    Rachel Abney

    Title

    Lead, Marketing Enablement

    COMPANY

    The J. M. Smucker Company
  • Name

    Tara Agen

    Title

    Global Head and VP, Marketing Effectiveness, Strategic Planning, Operations and MarTech

    COMPANY

    HP Inc.
  • Name

    Joanne Alcayaga-Talha

    Title

    Senior Performance Marketing Strategist

    COMPANY

    Balsam Brands
  • Name

    Kandel Allard

    Title

    Customer Experience Manager

    COMPANY

    Xerox
  • Name

    Sheila Anderson

    Title

    Operations Assistant

    COMPANY

    U.S. Air Force Services Marketing
  • Name

    Judy Aronson

    Title

    Associate Director, Marketing Training

    COMPANY

    Horizon Therapeutics
  • Name

    Davit Ayvazyan

    Title

    Head of Planning and Effectiveness for B2B Marketing

    COMPANY

    HSBC (NYC Bank)
  • Name

    Kelly Baker

    Title

    Marketing Operations Manager

    COMPANY

    CVS Health
  • Name

    Rachel Barrow

    Title

     

    COMPANY

    Guardian Life Insurance Company of America
  • Name

    Kim Beal

    Title

    Director, Marketing Operations

    COMPANY

    Grant Thornton LLP
  • Name

    Jenna Beaver

    Title

    Senior Manager, Marketing Operations

    COMPANY

    Comcast Cable Communications, Inc.
  • Name

    Jennifer Bradley

    Title

    Sr. Manager Global Marketing Operations & Analytics

    COMPANY

    Center for Creative Leadership
  • Name

    Gail Bruce

    Title

    Director, Creative Operations

    COMPANY

    La-Z-Boy Inc.
  • Name

    Keizzel Camacho

    Title

    Manager, Campaign Operations

    COMPANY

    DocuSign, Inc.
  • Name

    Mitchell Caplan

    Title

    Managing Director, U.S. Marketing Consulting Practice

    COMPANY

    KPMG LLP
  • Name

    Kaitlyn Carroll

    Title

    Marketing Specialist

    COMPANY

    MultiCare Health System
  • Name

    Maggie Chang

    Title

    Associate Director, Agency Operations

    COMPANY

    Gilead Sciences
  • Name

    Allison Chessler

    Title

    Experience Strategy & Transformation Lead

    COMPANY

    Humana Inc.
  • Name

    Kendra Clune

    Title

    Media Operations Lead

    COMPANY

    The Kroger Co.
  • Name

    Anthony Cocola

    Title

    Marketing Operations Analyst

    COMPANY

    American Express
  • Name

    Mitchell Cooper

    Title

    Brand Manager - KitchenAid Small Appliances, U.S. Region

    COMPANY

    KitchenAid
  • Name

    Sam Cornblath

    Title

    Director of Marketing Planning

    COMPANY

    Interwell Health Partners, Inc.
  • Name

    Guranda D'Souza

    Title

    Associate

    COMPANY

    Goldman Sachs & Co.
  • Name

    Christopher DeMarco

    Title

    Director A&M Procurement

    COMPANY

    PepsiCo, Inc.
  • Name

    Corey Dill

    Title

    Director, Marketing Operations

    COMPANY

    Stanford Health Care
  • Name

    Michael Donnelly

    Title

    Executive Vice President

    COMPANY

    ANA
  • Name

    Rachel Doria

    Title

    Sr Manager, Marketing Capabilities Strategy and Enablement

    COMPANY

    Kohl's Corporation
  • Name

    Danielle Epting

    Title

    Senior Manager, Marketing

    COMPANY

    Booz Allen Hamilton Inc.
  • Name

    Alice Fatula

    Title

    Brand Marketing Specialist

    COMPANY

    Cisco Systems, Inc.
  • Name

    Brad Feinberg

    Title

    North America, Vice President of Media and Consumer Engagement

    COMPANY

    Molson Coors Beverage Company
  • Name

    Claudia Garcia

    Title

    Digital Customer Manager

    COMPANY

    Michelin North America, Inc.
  • Name

    Kathy Gastineau

    Title

    Marketing Operations Director

    COMPANY

    Cummins, Inc.
  • Name

    Judy Gern

    Title

    Director of Marketing Operations

    COMPANY

    Berkshire Hathaway Specialty Insurance
  • Name

    Emily Gipson

    Title

    Strategy Advancement Manager

    COMPANY

    Humana Inc.
  • Name

    Mark Gravel

    Title

    Sr. Marketing Technology Manager

    COMPANY

    Invista
  • Name

    Jerin Gregson

    Title

    Marketing Operations Manager

    COMPANY

    Wellmark Blue Cross Blue Shield of Iowa and South Dakota
  • Name

    Brooke Guinn

    Title

    Marketing Operations, Sr Manager

    COMPANY

    Athene USA
  • Name

    Amy Hildreth

    Title

    Associate Director, Marketing

    COMPANY

    Grant Thornton LLP
  • Name

    Katie Hiller

    Title

    Senior Sourcing Leader, NA Marketing Indirect

    COMPANY

    General Mills, Inc.
  • Name

    Robby Hukka

    Title

    Global Marketing Operations Manager

    COMPANY

    General Motors Company
  • Name

    Ioana Irina

    Title

    Director of Marketing Architecture, Automation, and Customer Relationship Management

    COMPANY

    HP Inc.
  • Name

    Josiah Jackson

    Title

    U.S. Business Marketing Strategic Planning and Optimization Lead

    COMPANY

    CIGNA Corporation
  • Name

    Alexandra Jakstas

    Title

    Vice President

    COMPANY

    Citi (Citibank NA)
  • Name

    Hillary Jaruszewski

    Title

    Business Manager, Marketing Operations

    COMPANY

    Stanford Health Care
  • Name

    Kristen Jones

    Title

    Marketing Manager

    COMPANY

    Grant Thornton LLP
  • Name

    Gina Kacamburas

    Title

    Sr. Director, Operations & Technology

    COMPANY

    Jones Lang LaSalle (JLL)
  • Name

    Nicole Kane

    Title

    VP, Media & Marketing Transformation

    COMPANY

    Bimbo Bakeries USA
  • Name

    Devin Keaney

    Title

    VP, Marketing Operations Manager

    COMPANY

    Regions Financial Corp.
  • Name

    Patrick Kelly

    Title

     

    COMPANY

    Pilot Company
  • Name

    Andrew Kirk

    Title

    Executive Director of Marketing Operations

    COMPANY

    CVS Health
  • Name

    Jesse Laskaris

    Title

    Vice President - Data Driven Experiences

    COMPANY

    L'Oréal USA
  • Name

    Derreka Lowe

    Title

    Business Strategy Analyst

    COMPANY

    USAA
  • Name

    Angela Mall

    Title

    Digital Media Operations Manager

    COMPANY

    Boston Scientific Corporation
  • Name

    Myryah Marino

    Title

    Business Affairs Manager

    COMPANY

    Deloitte
  • Name

    Lauren Markarian

    Title

    Senior Manager, Marketing Technology

    COMPANY

    Johnson & Johnson
  • Name

    Angela McCann-Lair

    Title

    VP Sales and Marketing Operations

    COMPANY

    CMFG Life Insurance Company
  • Name

    Mark McCluskey

    Title

    Marketing Strategy and Planning

    COMPANY

    Genpact LLC
  • Name

    Cathy McLagan

    Title

    Head of Marketing Operations

    COMPANY

    Invesco
  • Name

    Liz Merrilees Emlay

    Title

    Director Marketing Planning & Ops

    COMPANY

    HP Inc.
  • Name

    Deepika Misra

    Title

    PMM

    COMPANY

    AT&T Inc.
  • Name

    Nadica (Nancy) Mlotkowski

    Title

    Marketing Strategic Planning Lead

    COMPANY

    CIGNA Corporation
  • Name

    Kei Morimoto

    Title

    Content Production Manager

    COMPANY

    NI (National Instruments)
  • Name

    Erin Moriwaki

    Title

    Sr. Product and Development Manager

    COMPANY

    AT&T Inc.
  • Name

    Karisten O'Toole

    Title

    Senior Advisor, Marketing Operations

    COMPANY

    Save the Children Federation, Inc.
  • Name

    Amanda Osiol

    Title

    Sr. Marketing Specialist

    COMPANY

    American Automobile Association
  • Name

    Lacey Palmieri

    Title

    AVP, Marketing Operations

    COMPANY

    USAA
  • Name

    Kirsten Pastor

    Title

    Senior Manager, Marketing

    COMPANY

    Vanguard Group, Inc.
  • Name

    Dean Perry

    Title

    Executive Director, Marketing Operations

    COMPANY

    Comcast
  • Name

    Vince Pimentel

    Title

    Data Analyst

    COMPANY

    Infor
  • Name

    Elizabeth Plumb

    Title

    Gratitude Specialist

    COMPANY

    Operation Smile
  • Name

    Kale Polster

    Title

    Customer Experience Business Analyst

    COMPANY

    Gates
  • Name

    Chris Ragognetti

    Title

    Senior Director, Global Marketing Operations

    COMPANY

    TE Connectivity
  • Name

    Arun Rajagopal

    Title

    Lead, Marketing Solutions

    COMPANY

    Genpact LLC
  • Name

    Christian Rinaldi

    Title

    Digital Revenue Analyst

    COMPANY

    Paramount
  • Name

    Tony Robson

    Title

    Sr. Director, Strategy & Marketing Operations

    COMPANY

    University of Phoenix
  • Name

    Nigel Rowe

    Title

    Senior Project Manager II Marketing Technology

    COMPANY

    Feeding America
  • Name

    Craig Rutkowske

    Title

    Director of Marketing Transformation

    COMPANY

    KPMG LLP
  • Name

    Susana Salazar

    Title

    Digital engagement and capabilities director, USA & CANADA

    COMPANY

    Bacardi
  • Name

    Nina Salpeter

    Title

    Integrated Marketing Manager

    COMPANY

    Pitney Bowes Inc.
  • Name

    Chris Schraff

    Title

    Sr. Consultant, Marketing Operations

    COMPANY

    Nationwide
  • Name

    Kelli Schreiber

    Title

    Associate Director of Operations

    COMPANY

    Humana Inc.
  • Name

    Barbara Sedlack

    Title

    Manager, Design Technology & Operations

    COMPANY

    Bank of Montreal
  • Name

    Tonya St. Clair

    Title

    Senior Director, Go to Market Leader

    COMPANY

    Grant Thornton LLP
  • Name

    Justine Stauffer

    Title

    Director of Marketing

    COMPANY

    Molson Coors Beverage Company
  • Name

    Elizabeth Stepp

    Title

    SVP, Agile Marketing Senior Manager

    COMPANY

    Truist
  • Name

    TJ Stevens

    Title

     

    COMPANY

    Bristol-Myers Squibb Company
  • Name

    Carrie Sullivan

    Title

     

    COMPANY

    Strategy Source LLC
  • Name

    Amanda Thall

    Title

    Director, Marketing Infrastructure and Processes

    COMPANY

    Empower Retirement
  • Name

    Beverly Thomas

    Title

    Manager, Design Operations

    COMPANY

    Sanofi Consumer Healthcare
  • Name

    Jacqueline Touma

    Title

    Strategic Technology Alliance Marketing Director

    COMPANY

    ServiceNow
  • Name

    Susan Vosler

    Title

    Sourcing Specialist

    COMPANY

    Regeneron
  • Name

    Jennifer Waits

    Title

    Senior Director, Marketing Planning & Strategy

    COMPANY

    Walmart Stores, Inc.
  • Name

    Jenny Wakefield

    Title

    Agency Practice Management Lead

    COMPANY

    HP Inc.
  • Name

    Kathleen Ward

    Title

    Manager - Marketing

    COMPANY

    Verizon
  • Name

    Becky Wardzala

    Title

    Associate Director Consumer Innovation

    COMPANY

    Eli Lilly and Company
  • Name

    Brian Weber

    Title

    Marketing Operations Manager

    COMPANY

    Mars Inc.
  • Name

    Blair West

    Title

    Director, Communications, Global Power Systems

    COMPANY

    Cummins, Inc.
  • Name

    Ayaba Wilson

    Title

    Manager, Shopper Marketing

    COMPANY

    Wells Enterprises, Inc.
  • Name

    Ashley Wylie

    Title

    Sr. Manager, Marketing Strategy & Planning

    COMPANY

    Lenovo United States Inc.
  • Name

    Kwan Yim

    Title

    Director, Global Agency Management

    COMPANY

    Citi
  • Name

    Kelly Young

    Title

    Director, Delivery Management

    COMPANY

    CVS Health
  • Name

    Michelle Young

    Title

    Department Leader

    COMPANY

    Edward Jones