Marketing Operations and Transformation Forum
Open to Client-Side Marketer members only
The Marketing Operations and Transformation Forum focuses on the foundation of an organization’s overall marketing strategy and operations. A convergence of people, process, and technology, Marketing Operations (MOPs) is the essential center of excellence that allows organizations to not only meet the marketing challenges of today, but position brands to address evolving consumer behavior in the future. This forum encourages participation from experienced MOPs leads interested in keeping up with best practices, as well as brand and product executives eager to implement or scale MOPs at their companies.
The Marketing Operations and Transformation Forum meets virtually to engage members in roundtable discussions and to hear from renowned speakers in this space. Meetings are typically held once every other month.
Interested in joining the forum? Go to the “Join a Committee” page, select “Marketing Operations and Transformation Forum” from the list, and click “Request to Join Selected Committees” at the bottom.
ANA Staff:
Resources:
- ASK: Research Service Answers - Marketing Operations
- Bridging the Gap Between Marketing Strategy and the Customer Experience
- Why CMOs Are Going All-In on Marketing Operations
- 2023 ANA Masters of Data & Technology Conference – April 12 – 14, 2023, Orlando, FL
- 2023 Advertising Financial Management Conference – April 30 – May 3, 2023, Phoenix, AZ
Topics:
- Business affairs
- Continuous improvement in marketing systems
- Data analytics management
- Digital asset management
- Digital transformation
- Marketing technology management
- MOPs strategy
- Ongoing employee training on MOPs best practices
- Organizational structure of MOPs teams
- MOPs performance measurement
- Process management (brand compliance, budget and planning, content management, demand generation/lead management, etc.)
Name | Title | Company |
---|---|---|
Rachel Abney | Lead, Marketing Enablement | The J. M. Smucker Company |
Tara Agen | Global Head and VP, Marketing Effectiveness, Strategic Planning, Operations and MarTech | HP Inc. |
Joanne Alcayaga-Talha | Senior Performance Marketing Strategist | Balsam Brands |
Kandel Allard | Customer Experience Manager | Xerox |
Sheila Anderson | Operations Assistant | U.S. Air Force Services Marketing |
Judy Aronson | Associate Director, Marketing Training | Horizon Therapeutics |
Davit Ayvazyan | Head of Planning and Effectiveness for B2B Marketing | HSBC (NYC Bank) |
Kelly Baker | Marketing Operations Manager | CVS Health |
Rachel Barrow | Guardian Life Insurance Company of America | |
Kim Beal | Director, Marketing Operations | Grant Thornton LLP |
Jenna Beaver | Senior Manager, Marketing Operations | Comcast Cable Communications, Inc. |
Jennifer Bradley | Sr. Manager Global Marketing Operations & Analytics | Center for Creative Leadership |
Gail Bruce | Director, Creative Operations | La-Z-Boy Inc. |
Keizzel Camacho | Manager, Campaign Operations | DocuSign, Inc. |
Mitchell Caplan | Managing Director, U.S. Marketing Consulting Practice | KPMG LLP |
Kaitlyn Carroll | Marketing Specialist | MultiCare Health System |
Maggie Chang | Associate Director, Agency Operations | Gilead Sciences |
Allison Chessler | Experience Strategy & Transformation Lead | Humana Inc. |
Kendra Clune | Media Operations Lead | The Kroger Co. |
Anthony Cocola | Marketing Operations Analyst | American Express |
Mitchell Cooper | Brand Manager - KitchenAid Small Appliances, U.S. Region | KitchenAid |
Sam Cornblath | Director of Marketing Planning | Interwell Health Partners, Inc. |
Guranda D'Souza | Associate | Goldman Sachs & Co. |
Christopher DeMarco | Director A&M Procurement | PepsiCo, Inc. |
Corey Dill | Director, Marketing Operations | Stanford Health Care |
Michael Donnelly | Executive Vice President | ANA |
Rachel Doria | Sr Manager, Marketing Capabilities Strategy and Enablement | Kohl's Corporation |
Danielle Epting | Senior Manager, Marketing | Booz Allen Hamilton Inc. |
Alice Fatula | Brand Marketing Specialist | Cisco Systems, Inc. |
Brad Feinberg | North America, Vice President of Media and Consumer Engagement | Molson Coors Beverage Company |
Claudia Garcia | Digital Customer Manager | Michelin North America, Inc. |
Kathy Gastineau | Marketing Operations Director | Cummins, Inc. |
Judy Gern | Director of Marketing Operations | Berkshire Hathaway Specialty Insurance |
Emily Gipson | Strategy Advancement Manager | Humana Inc. |
Mark Gravel | Sr. Marketing Technology Manager | Invista |
Jerin Gregson | Marketing Operations Manager | Wellmark Blue Cross Blue Shield of Iowa and South Dakota |
Brooke Guinn | Marketing Operations, Sr Manager | Athene USA |
Amy Hildreth | Associate Director, Marketing | Grant Thornton LLP |
Katie Hiller | Senior Sourcing Leader, NA Marketing Indirect | General Mills, Inc. |
Robby Hukka | Global Marketing Operations Manager | General Motors Company |
Ioana Irina | Director of Marketing Architecture, Automation, and Customer Relationship Management | HP Inc. |
Josiah Jackson | U.S. Business Marketing Strategic Planning and Optimization Lead | CIGNA Corporation |
Alexandra Jakstas | Vice President | Citi (Citibank NA) |
Hillary Jaruszewski | Business Manager, Marketing Operations | Stanford Health Care |
Kristen Jones | Marketing Manager | Grant Thornton LLP |
Gina Kacamburas | Sr. Director, Operations & Technology | Jones Lang LaSalle (JLL) |
Nicole Kane | VP, Media & Marketing Transformation | Bimbo Bakeries USA |
Devin Keaney | VP, Marketing Operations Manager | Regions Financial Corp. |
Patrick Kelly | Pilot Company | |
Andrew Kirk | Executive Director of Marketing Operations | CVS Health |
Jesse Laskaris | Vice President - Data Driven Experiences | L'Oréal USA |
Derreka Lowe | Business Strategy Analyst | USAA |
Angela Mall | Digital Media Operations Manager | Boston Scientific Corporation |
Myryah Marino | Business Affairs Manager | Deloitte |
Lauren Markarian | Senior Manager, Marketing Technology | Johnson & Johnson |
Angela McCann-Lair | VP Sales and Marketing Operations | CMFG Life Insurance Company |
Mark McCluskey | Marketing Strategy and Planning | Genpact LLC |
Cathy McLagan | Head of Marketing Operations | Invesco |
Liz Merrilees Emlay | Director Marketing Planning & Ops | HP Inc. |
Deepika Misra | PMM | AT&T Inc. |
Nadica (Nancy) Mlotkowski | Marketing Strategic Planning Lead | CIGNA Corporation |
Kei Morimoto | Content Production Manager | NI (National Instruments) |
Erin Moriwaki | Sr. Product and Development Manager | AT&T Inc. |
Karisten O'Toole | Senior Advisor, Marketing Operations | Save the Children Federation, Inc. |
Amanda Osiol | Sr. Marketing Specialist | American Automobile Association |
Lacey Palmieri | AVP, Marketing Operations | USAA |
Kirsten Pastor | Senior Manager, Marketing | Vanguard Group, Inc. |
Dean Perry | Executive Director, Marketing Operations | Comcast |
Vince Pimentel | Data Analyst | Infor |
Elizabeth Plumb | Gratitude Specialist | Operation Smile |
Kale Polster | Customer Experience Business Analyst | Gates |
Chris Ragognetti | Senior Director, Global Marketing Operations | TE Connectivity |
Arun Rajagopal | Lead, Marketing Solutions | Genpact LLC |
Christian Rinaldi | Digital Revenue Analyst | Paramount |
Tony Robson | Sr. Director, Strategy & Marketing Operations | University of Phoenix |
Nigel Rowe | Senior Project Manager II Marketing Technology | Feeding America |
Craig Rutkowske | Director of Marketing Transformation | KPMG LLP |
Susana Salazar | Digital engagement and capabilities director, USA & CANADA | Bacardi |
Nina Salpeter | Integrated Marketing Manager | Pitney Bowes Inc. |
Chris Schraff | Sr. Consultant, Marketing Operations | Nationwide |
Kelli Schreiber | Associate Director of Operations | Humana Inc. |
Barbara Sedlack | Manager, Design Technology & Operations | Bank of Montreal |
Tonya St. Clair | Senior Director, Go to Market Leader | Grant Thornton LLP |
Justine Stauffer | Director of Marketing | Molson Coors Beverage Company |
Elizabeth Stepp | SVP, Agile Marketing Senior Manager | Truist |
TJ Stevens | Bristol-Myers Squibb Company | |
Carrie Sullivan | Strategy Source LLC | |
Amanda Thall | Director, Marketing Infrastructure and Processes | Empower Retirement |
Beverly Thomas | Manager, Design Operations | Sanofi Consumer Healthcare |
Jacqueline Touma | Strategic Technology Alliance Marketing Director | ServiceNow |
Susan Vosler | Sourcing Specialist | Regeneron |
Jennifer Waits | Senior Director, Marketing Planning & Strategy | Walmart Stores, Inc. |
Jenny Wakefield | Agency Practice Management Lead | HP Inc. |
Kathleen Ward | Manager - Marketing | Verizon |
Becky Wardzala | Associate Director Consumer Innovation | Eli Lilly and Company |
Brian Weber | Marketing Operations Manager | Mars Inc. |
Blair West | Director, Communications, Global Power Systems | Cummins, Inc. |
Ayaba Wilson | Manager, Shopper Marketing | Wells Enterprises, Inc. |
Ashley Wylie | Sr. Manager, Marketing Strategy & Planning | Lenovo United States Inc. |
Kwan Yim | Director, Global Agency Management | Citi |
Kelly Young | Director, Delivery Management | CVS Health |
Michelle Young | Department Leader | Edward Jones |
-
Name
Rachel AbneyTitle
Lead, Marketing EnablementCOMPANY
The J. M. Smucker Company -
Name
Tara AgenTitle
Global Head and VP, Marketing Effectiveness, Strategic Planning, Operations and MarTechCOMPANY
HP Inc. -
Name
Joanne Alcayaga-TalhaTitle
Senior Performance Marketing StrategistCOMPANY
Balsam Brands -
Name
Kandel AllardTitle
Customer Experience ManagerCOMPANY
Xerox -
Name
Sheila AndersonTitle
Operations AssistantCOMPANY
U.S. Air Force Services Marketing -
Name
Judy AronsonTitle
Associate Director, Marketing TrainingCOMPANY
Horizon Therapeutics -
Name
Davit AyvazyanTitle
Head of Planning and Effectiveness for B2B MarketingCOMPANY
HSBC (NYC Bank) -
Name
Kelly BakerTitle
Marketing Operations ManagerCOMPANY
CVS Health -
Name
Rachel BarrowTitle
COMPANY
Guardian Life Insurance Company of America -
Name
Kim BealTitle
Director, Marketing OperationsCOMPANY
Grant Thornton LLP -
Name
Jenna BeaverTitle
Senior Manager, Marketing OperationsCOMPANY
Comcast Cable Communications, Inc. -
Name
Jennifer BradleyTitle
Sr. Manager Global Marketing Operations & AnalyticsCOMPANY
Center for Creative Leadership -
Name
Gail BruceTitle
Director, Creative OperationsCOMPANY
La-Z-Boy Inc. -
Name
Keizzel CamachoTitle
Manager, Campaign OperationsCOMPANY
DocuSign, Inc. -
Name
Mitchell CaplanTitle
Managing Director, U.S. Marketing Consulting PracticeCOMPANY
KPMG LLP -
Name
Kaitlyn CarrollTitle
Marketing SpecialistCOMPANY
MultiCare Health System -
Name
Maggie ChangTitle
Associate Director, Agency OperationsCOMPANY
Gilead Sciences -
Name
Allison ChesslerTitle
Experience Strategy & Transformation LeadCOMPANY
Humana Inc. -
Name
Kendra CluneTitle
Media Operations LeadCOMPANY
The Kroger Co. -
Name
Anthony CocolaTitle
Marketing Operations AnalystCOMPANY
American Express -
Name
Mitchell CooperTitle
Brand Manager - KitchenAid Small Appliances, U.S. RegionCOMPANY
KitchenAid -
Name
Sam CornblathTitle
Director of Marketing PlanningCOMPANY
Interwell Health Partners, Inc. -
Name
Guranda D'SouzaTitle
AssociateCOMPANY
Goldman Sachs & Co. -
Name
Christopher DeMarcoTitle
Director A&M ProcurementCOMPANY
PepsiCo, Inc. -
Name
Corey DillTitle
Director, Marketing OperationsCOMPANY
Stanford Health Care -
Name
Michael DonnellyTitle
Executive Vice PresidentCOMPANY
ANA -
Name
Rachel DoriaTitle
Sr Manager, Marketing Capabilities Strategy and EnablementCOMPANY
Kohl's Corporation -
Name
Danielle EptingTitle
Senior Manager, MarketingCOMPANY
Booz Allen Hamilton Inc. -
Name
Alice FatulaTitle
Brand Marketing SpecialistCOMPANY
Cisco Systems, Inc. -
Name
Brad FeinbergTitle
North America, Vice President of Media and Consumer EngagementCOMPANY
Molson Coors Beverage Company -
Name
Claudia GarciaTitle
Digital Customer ManagerCOMPANY
Michelin North America, Inc. -
Name
Kathy GastineauTitle
Marketing Operations DirectorCOMPANY
Cummins, Inc. -
Name
Judy GernTitle
Director of Marketing OperationsCOMPANY
Berkshire Hathaway Specialty Insurance -
Name
Emily GipsonTitle
Strategy Advancement ManagerCOMPANY
Humana Inc. -
Name
Mark GravelTitle
Sr. Marketing Technology ManagerCOMPANY
Invista -
Name
Jerin GregsonTitle
Marketing Operations ManagerCOMPANY
Wellmark Blue Cross Blue Shield of Iowa and South Dakota -
Name
Brooke GuinnTitle
Marketing Operations, Sr ManagerCOMPANY
Athene USA -
Name
Amy HildrethTitle
Associate Director, MarketingCOMPANY
Grant Thornton LLP -
Name
Katie HillerTitle
Senior Sourcing Leader, NA Marketing IndirectCOMPANY
General Mills, Inc. -
Name
Robby HukkaTitle
Global Marketing Operations ManagerCOMPANY
General Motors Company -
Name
Ioana IrinaTitle
Director of Marketing Architecture, Automation, and Customer Relationship ManagementCOMPANY
HP Inc. -
Name
Josiah JacksonTitle
U.S. Business Marketing Strategic Planning and Optimization LeadCOMPANY
CIGNA Corporation -
Name
Alexandra JakstasTitle
Vice PresidentCOMPANY
Citi (Citibank NA) -
Name
Hillary JaruszewskiTitle
Business Manager, Marketing OperationsCOMPANY
Stanford Health Care -
Name
Kristen JonesTitle
Marketing ManagerCOMPANY
Grant Thornton LLP -
Name
Gina KacamburasTitle
Sr. Director, Operations & TechnologyCOMPANY
Jones Lang LaSalle (JLL) -
Name
Nicole KaneTitle
VP, Media & Marketing TransformationCOMPANY
Bimbo Bakeries USA -
Name
Devin KeaneyTitle
VP, Marketing Operations ManagerCOMPANY
Regions Financial Corp. -
Name
Patrick KellyTitle
COMPANY
Pilot Company -
Name
Andrew KirkTitle
Executive Director of Marketing OperationsCOMPANY
CVS Health -
Name
Jesse LaskarisTitle
Vice President - Data Driven ExperiencesCOMPANY
L'Oréal USA -
Name
Derreka LoweTitle
Business Strategy AnalystCOMPANY
USAA -
Name
Angela MallTitle
Digital Media Operations ManagerCOMPANY
Boston Scientific Corporation -
Name
Myryah MarinoTitle
Business Affairs ManagerCOMPANY
Deloitte -
Name
Lauren MarkarianTitle
Senior Manager, Marketing TechnologyCOMPANY
Johnson & Johnson -
Name
Angela McCann-LairTitle
VP Sales and Marketing OperationsCOMPANY
CMFG Life Insurance Company -
Name
Mark McCluskeyTitle
Marketing Strategy and PlanningCOMPANY
Genpact LLC -
Name
Cathy McLaganTitle
Head of Marketing OperationsCOMPANY
Invesco -
Name
Liz Merrilees EmlayTitle
Director Marketing Planning & OpsCOMPANY
HP Inc. -
Name
Deepika MisraTitle
PMMCOMPANY
AT&T Inc. -
Name
Nadica (Nancy) MlotkowskiTitle
Marketing Strategic Planning LeadCOMPANY
CIGNA Corporation -
Name
Kei MorimotoTitle
Content Production ManagerCOMPANY
NI (National Instruments) -
Name
Erin MoriwakiTitle
Sr. Product and Development ManagerCOMPANY
AT&T Inc. -
Name
Karisten O'TooleTitle
Senior Advisor, Marketing OperationsCOMPANY
Save the Children Federation, Inc. -
Name
Amanda OsiolTitle
Sr. Marketing SpecialistCOMPANY
American Automobile Association -
Name
Lacey PalmieriTitle
AVP, Marketing OperationsCOMPANY
USAA -
Name
Kirsten PastorTitle
Senior Manager, MarketingCOMPANY
Vanguard Group, Inc. -
Name
Dean PerryTitle
Executive Director, Marketing OperationsCOMPANY
Comcast -
Name
Vince PimentelTitle
Data AnalystCOMPANY
Infor -
Name
Elizabeth PlumbTitle
Gratitude SpecialistCOMPANY
Operation Smile -
Name
Kale PolsterTitle
Customer Experience Business AnalystCOMPANY
Gates -
Name
Chris RagognettiTitle
Senior Director, Global Marketing OperationsCOMPANY
TE Connectivity -
Name
Arun RajagopalTitle
Lead, Marketing SolutionsCOMPANY
Genpact LLC -
Name
Christian RinaldiTitle
Digital Revenue AnalystCOMPANY
Paramount -
Name
Tony RobsonTitle
Sr. Director, Strategy & Marketing OperationsCOMPANY
University of Phoenix -
Name
Nigel RoweTitle
Senior Project Manager II Marketing TechnologyCOMPANY
Feeding America -
Name
Craig RutkowskeTitle
Director of Marketing TransformationCOMPANY
KPMG LLP -
Name
Susana SalazarTitle
Digital engagement and capabilities director, USA & CANADACOMPANY
Bacardi -
Name
Nina SalpeterTitle
Integrated Marketing ManagerCOMPANY
Pitney Bowes Inc. -
Name
Chris SchraffTitle
Sr. Consultant, Marketing OperationsCOMPANY
Nationwide -
Name
Kelli SchreiberTitle
Associate Director of OperationsCOMPANY
Humana Inc. -
Name
Barbara SedlackTitle
Manager, Design Technology & OperationsCOMPANY
Bank of Montreal -
Name
Tonya St. ClairTitle
Senior Director, Go to Market LeaderCOMPANY
Grant Thornton LLP -
Name
Justine StaufferTitle
Director of MarketingCOMPANY
Molson Coors Beverage Company -
Name
Elizabeth SteppTitle
SVP, Agile Marketing Senior ManagerCOMPANY
Truist -
Name
TJ StevensTitle
COMPANY
Bristol-Myers Squibb Company -
Name
Carrie SullivanTitle
COMPANY
Strategy Source LLC -
Name
Amanda ThallTitle
Director, Marketing Infrastructure and ProcessesCOMPANY
Empower Retirement -
Name
Beverly ThomasTitle
Manager, Design OperationsCOMPANY
Sanofi Consumer Healthcare -
Name
Jacqueline ToumaTitle
Strategic Technology Alliance Marketing DirectorCOMPANY
ServiceNow -
Name
Susan VoslerTitle
Sourcing SpecialistCOMPANY
Regeneron -
Name
Jennifer WaitsTitle
Senior Director, Marketing Planning & StrategyCOMPANY
Walmart Stores, Inc. -
Name
Jenny WakefieldTitle
Agency Practice Management LeadCOMPANY
HP Inc. -
Name
Kathleen WardTitle
Manager - MarketingCOMPANY
Verizon -
Name
Becky WardzalaTitle
Associate Director Consumer InnovationCOMPANY
Eli Lilly and Company -
Name
Brian WeberTitle
Marketing Operations ManagerCOMPANY
Mars Inc. -
Name
Blair WestTitle
Director, Communications, Global Power SystemsCOMPANY
Cummins, Inc. -
Name
Ayaba WilsonTitle
Manager, Shopper MarketingCOMPANY
Wells Enterprises, Inc. -
Name
Ashley WylieTitle
Sr. Manager, Marketing Strategy & PlanningCOMPANY
Lenovo United States Inc. -
Name
Kwan YimTitle
Director, Global Agency ManagementCOMPANY
Citi -
Name
Kelly YoungTitle
Director, Delivery ManagementCOMPANY
CVS Health -
Name
Michelle YoungTitle
Department LeaderCOMPANY
Edward Jones