Communication Breakdown

While solutions exist, myriad problems continue to erode the trust between clients and their agencies

By John Wolfe

Undisclosed markups are just one of several issues eroding the trust between clients and their agencies. Against an ominous backdrop, the heat is on both sides to not let pain points fester. Here’s what industry leaders at Unilever, Sam’s Club, the ANA, and the 4A’s are doing to make things better.