Brand Affinity and the Need for an Outside Perspective | ANA

Brand Affinity and the Need for an Outside Perspective

When measuring consumer perception, it’s important to know whose opinion matters most — and it’s not your own

Understanding what consumers think of your brand is critical, but it’s not always an easy thing to determine — or understand. Here’s how marketing experts at Hershey, USPS, and Huge, among others, measure consumer brand affinity.