Navigating Uncertainty: The Protector, the Pragmatist, and the Prevailer | Knowledge Partners | All MKC Content | ANA

Navigating Uncertainty: The Protector, the Pragmatist, and the Prevailer

Deloitte Digital’s research identified three primary “clusters” that demonstrate the ways consumers respond to risk and specifically to the COVID-19 pandemic. Marketers should consider these insights when developing messaging and experiences during this tumultuous time.