SOCIAL LISTENING AND CUSTOMER ANALYTICS

March 30, 2021

Hear insights from Jola Oliver, Director of Global Social Media Intelligence at McDonalds in conversation with Stephan Gans, SVP and Chief Insights and Analytics Officer at PepsiCo, to learn how big brands use social listening to better understand their customers during COVID-19 and beyond, moderated by Raghu Iyengar, Wharton Customer Analytics Faculty Director.