This Is How AI Will Make Customer Service More Empathetic
Executive Summary
Automated empathy? Though the term might seem like an oxymoron at first blush, Minter Dial, the acclaimed author of Heartificial Empathy: Putting Heart Into Business and Artificial Intelligence, believes it is the future we're headed for. In this clip from the Beyond Profit podcast, Dial shares his vision for how AI could be used to make brand interactions with customers more empathetic.
For the full podcast discussion, click here.
Source
"How AI Can Cultivate Empathy." Beyond Profit Podcast, 9/19/23.
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