How Leading Companies Are Orchestrating Buyer Groups in an Age of Complexity

Nalina Athyantha and Emily Hean shared new research showing how B2B organizations are shifting from lead-based marketing to orchestrated buyer-group engagement to drive revenue

At the 2026 ANA Masters of B2B Marketing Conference, Nalina Athyantha of ServiceNow and Emily Hean of Pretzl introduced the Buyer Group Index, a new benchmark based on global research. The session explored how leading organizations orchestrate buying groups, align sales and marketing, and use data and AI to improve pipeline velocity, conversion, and revenue growth.