Creating Personalized Customer Journeys Through Audience Segmentation and Content Marketing | Event Recaps | All MKC Content | ANA

Creating Personalized Customer Journeys Through Audience Segmentation and Content Marketing

Kaiser Permanente’s Franklin Parrish shared how his team used an “inside out” marketing approach to develop a multi-faceted, cross-media campaign that featured customized messaging and content that catered to each of the brand’s target audiences.