Customers and Employees Still Need Your Empathy Post-COVID (Marketing in the COVID-19 Age Series)

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Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He is an expert in customer and employee loyalty, new product development and customer service strategies, and the co-author of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, by Harvard Business Review Press, a New York Times and Wall Street Journal bestseller.

Hear his thoughts on why your company’s actions during this crisis will demonstrate to people whether your relationships with them are genuine.

You Ask, We Answer

This session features a special segment called “You Ask, We Answer.” Ask us what you want to know about marketing with empathy in the COVID-19 age. We’ll answer them live during the session. All questions will remain anonymous.

Submit your questions to You Ask, We Answer by Wednesday, April 23 at 5:00 pm ET.    

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Start: Monday, April 27, 2020 at 3:00pm

End: Monday, April 27, 2020 at 4:00pm