Customers and Employees Still Need Your Empathy Post-COVID

April 27, 2020

Executive Summary

Rob Markey is a partner in Bain & Company's New York office and a leader in the firm's Customer Strategy & Marketing practice. He is an expert in customer and employee loyalty, new product development and customer service strategies, and the co-author of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, by Harvard Business Review Press, a New York Times and Wall Street Journal bestseller.

Hear his thoughts on why your company's actions during this crisis will demonstrate to people whether your relationships with them are genuine.

Rob Markey
Bain and Company

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