Wednesday, February 19, 2020
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1:00pm - 5:30pm
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REGISTRATION OPEN
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Promenade Foyer
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2:00pm - 5:00pm
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NONPROFIT EXECUTIVE ROUNDTABLE (this event is now at capacity)
In this invitation only event, nonprofit fundraising leaders, like you, openly discuss the latest trends, explore issues, and share insights being realized from organizations across the nonprofit community. This exclusive, nonprofit-only, facilitated discussion will allow industry executives to network with each other on an intimate level never seen before at an ANA Nonprofit Federation Conference.
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2:00pm - 5:30pm
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KICKOFF SESSIONS
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State Ballroom
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2:00pm - 3:00pm
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LOCK IT DOWN! GET SUSTAINERS COMMITTED FOR THE LONG HAUL
Track: Fan Favorites
Sustainers are critical to revenue growth for your organization, so you need to be committed to keeping them engaged. See how two very different organizations in terms of sustainer program size and maturity approach acquisition and retention. Learn how you can employ these strategies today along with best practices around them for success. You will leave with a toolbox of techniques to implement, along with a plan to make the case for support internally and likely have some laughs along the way. This session will make sure you are ready to get committed to your sustainers and ensure that you are ready to get them engaged to you for the long term!
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Alejandra Gerosa
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Member Engagement Manager
ACLU
Jason Novelli
Senior Manager, Donor Marketing
Diabetes Canada
Amy Pawluk
EVP, Marketing/New Business
Blakely Inc.
View Event Recap and Related Materials
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State Ballroom
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3:00pm - 4:00pm
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CANARY IN THE COAL MINE -- FIXES FOR NEW DONOR ACQUISITION
Track: Fan Favorites
New Donor Acquisition has been on a decline for the past two years across most of the nonprofit sector. It's the "Canary in the Coal Mine" that's an early warning signal for your entire fundraising program. Come learn from three experts about what they're doing to address their new donor acquisition numbers and how that impacts their fundraising future!
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Emily Farrell
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List Broker
CELCO
Martina White
Director, Membership Acquisition
The Nature Conservancy
Roger Hiyama
Senior Vice President, Client Services
Wiland
View Event Recap and Related Materials
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State Ballroom
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4:00pm - 5:00pm
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CAN YOU SURVIVE AND THRIVE IN COMPLEXITY?
Track: Fan Favorites
The world has changed, but leaders in fundraising aren't keeping up. We live in VUCA times - volatile, uncertain, complex and ambiguous. That calls for new thinking and new strategies. We'll offer some guidelines for navigating the new realities.
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Diane Clifford
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Managing Director
Share Our Strength | No Kid Hungry
Carol Rhine
Sr. Principal Analyst
Blackbaud Target Analytics
Mark Rovner (@mjrovner)
Founding Principal
Sea Change Strategies
View Event Recap and Related Materials
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State Ballroom
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5:00pm - 5:30pm
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FIRST TIME ATTENDEE SESSION
Come to the short 30-minutes session and learn great tips to navigate to conference!
- Meet other first-time attendees so that you’ll have some friendly faces throughout your session
- Review the educational tracks to help focus your session selections
- Gain some quick and easy group event networking skills
- Hear from industry veterans on what has worked for them to add skills and build a resourceful network
- Build a 5-Step conference ‘to do’ list
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Megan Den Herder
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Director, Direct Response Fundraising
Wildlife Conservation Society
Amy English
Group Director
MINDset Direct
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State Ballroom
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Thursday, February 20, 2020
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6:30am - 7:30am
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FUN RUN
Who: Anyone looking to run around town. All levels welcome.
What: An early morning run around downtown DC to look at beautiful architecture and historical sites!
Headed up by: Polly Papsadore, PMG Direct
Bring: Running shoes, workout clothes, and a good attitude.
This is a rain or shine event. Dress for the weather. Have fun and get in a good run!
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Meet in hotel lobby
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7:00am - 6:30pm
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REGISTRATION OPEN
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Promenade Foyer
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7:30am - 8:30am
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BREAKFAST
BREAKFAST REMARKS
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Jann Schultz
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Vice President, Client Service, Merkle Response Management Group
Vice Chair, ANA Nonprofit Federation Advisory Council
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Grand Ballroom
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8:30am - 9:15am
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OPENING REMARKS
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Senny Boone
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SVP, Nonprofit Federation, Email Experience Council and Accountability
ANA
Bob Liodice
Chief Executive Officer
ANA
View Video and Presentation
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Grand Ballroom
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9:15am - 10:00am
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GENERAL SESSION
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Grand Ballroom
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9:15am
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SPONSOR OPENING REMARKS
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Denise Wong
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Chief Executive Officer
One & All
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Grand Ballroom
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9:20am - 10:00am
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EQUITABLE HEALTH & WELLBEING: WHY IT MATTERS
The American Heart Association is a 95 year old organization focused on a world free of cardiovascular disease and stroke by ensuring equitable health and wellbeing for all in the United States and around the world. In addition to key drivers like science, research, advocacy, quality, CPR and partnerships, the AHA is also heavily vested in addressing Health Equity and Social Determinants of Health which play a major role in the life expectancy of all people. Today, we hear directly from the AHA on these important areas of work.
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Gerald Johnson
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EVP, Health Equity and Chief Diversity Officer
American Heart Association
View Event Recap and Related Materials
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Grand Ballroom
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10:00am - 10:15am
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NETWORKING COFFEE BREAK
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Promenade Foyer
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10:15am - 11:15am
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BREAKOUT SESSIONS I (4 CONCURRENT)
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See specific sessions
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THERE'S NOTHING ALTERNATIVE (MEDIA) ABOUT IT
Track: Direct Response
As direct mail donor acquisition becomes more costly and nonprofits struggle for scale and to accurately measure online approaches, alternative media is becoming a more effective and efficient tool for growth. Could newspaper inserts and magazine onserts become the new traditional media in the digital era? Did you know that 15 percent of all online shoppers have become subscribers to some kind of e-commerce service in the past year? These subscribers typically have higher incomes and less free time. Are you reaching prospective donors in the 'subscription economy? Did you know that there are ways to put your organization 'in the box'? In this session, we will explore how alternative media solutions are supporting digital efforts and helping organizations appear next to the brands donors love all while offering new opportunities for targeting and converting new donors more efficiently. But once you've acquired them, the work doesn't end. These subscribers have come to expect personalized experiences and high-touch customer support. We will share strategies for building lasting relationships with these new donors and share some exciting retention data.
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Nora Millwood
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Vice President of Account Services
THD
Michelle Syme
Executive Vice President, Strategy and Planning
PlusMedia LLC
Adam Faircloth
Senior Director, Digital Engagement and Growth
USO
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Palm Court Ballroom
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MEET ME IN THE MIDDLE: BRIDGING THE GAP BETWEEN DONORS
Track: Program Lifecycle
Go the extra mile to acquire and cultivate your mid-level donors — and it will be well worth the effort! In this session, we’ll cover how to design multi-channel cultivation and education strategies that will compel these donors to step up their giving. We’ll share the creative techniques that resonate for donors who are ready to increase their support. Plus, we’ll show you how to get more from your data, while building a file of committed, higher-dollar donors and increasing your return on investment.
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Mikaela King (@MKing00)
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Vice President of Integrated Marketing
National Geographic Society
John Perell
Director of Strategy and Member Experience
Smithsonian Institution
Myles King
Director of Annual and Digital Fundraising
The John F. Kennedy Center for the Performing Arts
Kerri Kerr
Chief Operating Officer
Avalon Consulting Group
View Presentation
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Chinese Ballroom
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FACEBOOK FUNDRAISERS: THE KEY TO UNLOCKING DONOR GENEROSITY
Track: Digital
More than 45 million people have donated or started a fundraiser on Facebook. According to the M+R 2019 Benchmarks Study, some groups are raising as much through Facebook as they are through other online channels. In this panel, hear from charities that have figured out how to leverage Facebook Fundraisers to drive incremental revenue and donor engagement. We'll talk about what tools they're using, how they're reaching out to fundraisers, and what messaging works.
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Tatum Barbaree
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Social Media Manager
American Cancer Society
Jessica Bomberg
Associate Director, P2P Fundraising
Share Our Strength | No Kid Hungry
Amy Peyrot
Vice President
M+R
View Event Recap and Related Materials
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East Ballroom
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POWER UP! ACHIEVING MORE PURPOSE AND MEANING FROM YOUR WORK
Track: Navigating Disruption (Sponsored by Production Solutions)
Working environments with accelerated pressures for profitability, coupled with industry change and evolution has a profound impact on employee’s effectiveness and purpose. Workplace studies prove this experience to be true and consistently at the forefront of all business leaders most important challenges, because having employees work in balance of purpose and profit produces richer results. Business leaders stewarding environments to support this connection of purpose and profit, while leading a culture of meaning, joy, and innovation, are a necessity for sustained growth. We all have a powerful choice for the role we can choose or not choose to hold in the successful achievement of employee and organizational profitability. In this session you will learn why and how to make a bigger impact on your organization’s successful achievement of these two key drivers of business prosperity.
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Tyler Hall
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Ben Harris
President
Production Solutions, Inc.
View Presentation
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State Ballroom
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11:25am - 12:25pm
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BREAKOUT SESSIONS II (4 CONCURRENT)
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See specific sessions
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THE PHONE STILL WORKS! THREE WAYS TO STILL USE THE PHONE EFFECTIVELY!
Track: Direct Response
1. Mid-Level Calling Learn how to utilize the phone with donors who give between $1,000 and $5,000 and upgrading them over time to the $10,000 level. Cultivate these donors with a thorough, long-term, and personalized approached.
2. Mobile Texting The way people use their phones to communicate is changing. But at its core, it still fosters a two-way, personal conversation. And great news: your donors and supporters are already there. (90 percent of Americans keep their phone within reach 24 hours a day, 7 days a week, and around 95 percent of all texts are opened!) That means phone engagements reap big rewards for organizing, advocacy, and, yes, even fundraising. It can be overwhelming to know where to start or how to grow. See how many organizations have started to implement texting as an essential element of their fundraising.
3. From Online to Phone: converting online activists to monthly donors Convert online activists (non-donors) into an ongoing, valuable, monthly revenue stream. When these donors come aboard for the first time, they are already pre-selected to be loyal donors, who are also great planned giving prospects as well. Learn how to use Facebook and other social media platforms to generate valuable telefundraising acquisition prospects.
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Robert Kowsaluk
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John Muir Society and Wilderness Guardian Concierge
Sierra Club
Vicky Barrett-Putnam
Senior Director, Donor Development & Acquisition Strategies
Sierra Club
Mark Mitchell
Associate Director, Monthly Giving Program
Sierra Club
Chrissy Hyre
Vice President
Fearless Mobile Strategies
View Presentation
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Palm Court Ballroom
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BREAKING BEYOND THE BASICS OF MID-LEVEL FUNDRAISING
Track: Program Lifecycle
So, you have a mid-level fundraising program, and you have some of the best practices in play. Now what? In this session we'll help you break beyond the basics! We’ll show you the power of artificial intelligence and multi-channel content strategy to take your mid-level program to the next frontier. We’ll cover smart targeting, optimizing limited staff time, effective cultivation – and take a deeper dive into what it all looks like in action for some of the world’s largest nonprofits.
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Seiko Yoshitake
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Associate Vice President
Anne Lewis Strategies, an Infogroup Company
Tiffany Wollin
Senior Manager, Midlevel Giving
Doctors Without Borders
Michael Milton (@michaelmilton)
Senior Vice President, Data Science
Infogroup
View Event Recap and Related Materials
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Chinese Ballroom
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YEAR END 2019: 30 TAKEAWAYS IN 60 MINUTES
Track: Digital
Amid rapid technological innovation, tax law changes, and a volatile political environment, the marketing landscape is changing faster than ever. With so much revenue coming in between Thanksgiving and the end of December, it’s important to take time to analyze data from this key fundraising period in order to identify changes in donor behavior and to fully understand the latest giving trends. In this session, we’ll analyze the 2019 year-end giving season and present 30 key learnings and takeaways. We’ll cover a variety of digital channels including email, social, search, and display and look at trends across different verticals. You’ll leave the sessions with a better understanding of what happened at the end of 2019 and well-positioned to optimize your campaigns in the future.
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Laura Cole (@lauraecole)
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Director of Account Services
Sanky Communications
Dave Onate
Director of Marketing & Creative
African Wildlife Foundation
Paul Habig (@paulhabig)
President
Sanky Communications
View Presentation
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East Ballroom
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ALL IN OR FOLD: ACQ INVESTMENT DURING PRESIDENTIAL ELECTIONS
Track: Navigating Disruption (Sponsored by Production Solutions)
The question of pulling back or increasing your mail acquisition investment during presidential election years should not be a guess. Historical data and trends answer that question with real answers so you can know with certainty if your program should be in it or out. We’ve compiled years of data from every sector to help answer this question and want to share the findings with you. You can’t afford to miss this opportunity to hear from us.
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Megan Gamble
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Associate Director of Membership and Development Operations
NARAL Pro-Choice America
Rachel Penney
Director of Investment Services
Integral
Sam Parry
AVP of Membership
Environmental Defense Fund
View Presentation
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State Ballroom
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12:30pm - 2:15pm
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2020 ANA NF AWARDS & PRESENTATIONS LUNCHEON
Join the most powerful and influential professionals in fundraising to celebrate the 2020 Max Hart and Rising Leader Award recipients. Congratulations to this year’s honorees:
Rising Leader Award Erica Best Director, Integrated Fundraising, Share Our Strength | No Kid Hungry
Max Hart Achievement Award Phil Wiland Chairman and CEO, Wiland
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Grand Ballroom
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12:40pm - 1:00pm
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LUNCH SPEAKER
FRONTIERS OF SEGMENTATION AND PERSONALIZATION
Putting the right offers in front of the right people at the right moment is critical to maximizing donor response to your organization. In this talk, Michael will use case studies to explore several of cutting-edge tools and techniques that nonprofits are using to drive response through better segmentation and personalization.
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Michael Milton
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Senior Vice President, Data Science
Infogroup
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Grand Ballroom
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2:25pm - 3:25pm
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BREAKOUT SESSIONS III (4 CONCURRENT)
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See specific sessions
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FACE 2 FACE – MYTHBUSTERS!
Track: Direct Response
Did you know that dropping a penny from the Empire State Building will not kill anyone? That cracking your knuckles does not give you arthritis? That we don’t just use 10 percent of our brains?
We love Busting Myths!
F2F fundraising is one of the fastest growing acquisition channels in the U.S. for sustainer giving, yet compared to other countries the U.S. is still no where close to its potential. Why? We believe that there still exists these myths that are not rooted in data or modern experience about a powerful tool for recruiting quality sustainers. The Mythbusters are going to take our (metaphorical) sledgehammers to smash these myths and give you the facts about F2F to take back to your organization. Each myth will be BUSTED!, PLAUSIBLE or CONFIRMED.
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Jake Bradford
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Chief Development Officer
PFS USA
Kelly England
CEO/Founder
Multiply Strategies
Monica Muten
Director, Direct Response Marketing
Special Olympics International
Matt Pearsall
Associate Director, Sustainer Giving
Save the Children USA
View Presentation
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Palm Court Ballroom
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MAKING IT MONTHLY: ATTRACTING (AND RETAINING) YOUR MOST LOYAL DONORS
Track: Program Lifecycle
Sustainers are the long-term investment that keep the lights on. Using the extensive data in large scale sustainer programs, we'll look at the who gives monthly and current winning tactics for attracting more. Regardless of the size of your sustainer program, you’ll walk away with actionable advice on how to increase and retain your monthly donors.
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Dan Pazos
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Senior Manager, Digital Fundraising
The National Audubon Society
Cameron Popp
Director, Direct Response Fundraising
WETA
Liz Murphy
Executive Vice President and Partner
Beaconfire RED
View Presentation
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Chinese Ballroom
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STOP LOSING 63% OF YOUR DONORS EVERY YEAR IN 6 EASY STEPS
Track: Digital
The average nonprofit has a 37 percent annual donor retention rate — which means that 63 percent (or more!) of your donors aren’t coming back next year. But it doesn’t have to be this way.
Making sure your donors feel appreciated is just the tip of the iceberg when it comes to improving donor retention. And in fact, you may be investing too many resources in thanking your donors and not enough on the strategies that will actually work to get donors giving again.
In this session, we’ll talk about what the top organizations are doing to build deeper relationships with their donors, optimize the donor experience, and improve their retention numbers across the board.
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Shiloh Stark
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Director of Fundraising
The Nature Conservancy
Yoonhyung Lee
Senior Vice President
M+R
Sheridan Marfil
Director, Digital Fundraising
World Food Program USA
View Presentation
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East Ballroom
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WHAT DO ALL THESE INDICES TELL US?
Track: Navigating Disruption (Sponsored by Production Solutions)
The major fundraising indices tell different stories about the trends in fundraising. Understanding the methodology of each and the information it tells us can help build fundraising strategies. We will cover Giving USA, the Blackbaud Index, the Fundraising Effectiveness Project, and others.
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Carol Rhine
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Sr Principal Analyst
Blackbaud Target Analytics
View Event Recap and Related Materials
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State Ballroom
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3:25pm - 3:45pm
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NETWORKING COFFEE BREAK
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Promenade Foyer
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3:45pm - 4:25pm
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GENERAL SESSION: FIRESIDE CHAT - PRIVACY CHALLENGES - DONATIONS AT RISK
It is the best of times and the worst of times for data--great new innovations met with tough new restrictions. Come to this fireside chat about newest privacy legislation threatening nonprofit organizations in new ways — from potentially limiting donor data sources to adding new compliance burdens. Whether you are a company working for a charity, or an organization seeking new donors, you need to know the latest! Come to our panel to learn the latest developments in data privacy challenges, ANA’s actions to develop sound privacy policy at the federal level to help our sector, and learn from your colleagues about how they are managing.
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Senny Boone
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SVP, Nonprofit Federation, Email Experience Council and Accountability
ANA
Elizabeth Nielsen (@eliznielsen)
Senior Vice President, Digital and Direct Marketing
Feeding America
Nate Drushell
Senior Vice President Marketing
InfoCision Management Corporation
Dan Jaffe
Group Executive Vice President, Government Relations
ANA
View Event Recap and Related Materials
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Grand Ballroom
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4:30pm - 5:30pm
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BREAKOUT SESSIONS IV (4 CONCURRENT)
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See specific sessions
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PRIORITIZE YOUR INVESTMENT; THROW OUT YOUR MERGE PRIORITY
Track: Direct Response
This session seeks to answer concerns about shrinking list universes and provide nonprofits with a guide to leveraging merge-purge in a way that helps to empower nonprofits with merge-purge strategies that will enable them to efficiently maximize their direct mail acquisition universe. Leveraging research conducted across the nonprofit industry and back-tested on several nonprofit organizations, this session will examine the impact merge priority has on list investment opportunity and identify opportunities for nonprofits to efficiently source profitable, unique list universes. We will consider commonly held hypotheses such as the cost of exchange names, the benefit of ranking coop and compiled list sources last, and the effectiveness of a random merge priority.
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Beth Wrubleski
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Direct Response Manager
Amnesty International
Kate Hollandsworth
Senior Director of Strategic Services
Integral
Katie Valvo
Account Director
Epsilon
View Event Recap and Related Materials
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Palm Court Ballroom
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RESEARCH UNCOVERS THOSE MOST LIKELY TO MAKE A PLANNED GIFT
Track: Program Lifecycle
Join TrueSense Marketing and Children’s National Hospital Foundation as they explore new research and trends in planned giving as revealed in Giving USA’s latest Special Report, “Leaving a Legacy: A New Look at Today’s Planned Giving Donors." We'll uncover the data about your likely planned giving donors, to put your charity on the path for long term sustainability.
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Kurt Worrell (@TrueSenseMktg)
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Senior Vice President, Donor Engagement Team
TrueSense Marketing
Amy E. Hauser
Associate Vice President, Annual and Planned Giving
Children’s National Hospital Foundation
Carly Thalmann
Associate Director Of Annual Giving
Moffitt Cancer Center
Kris Wiig
Vice President, Partnerships
Freewill
View Presentation
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Chinese Ballroom
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FOLLOWING FACEBOOK – KEEPING UP WITH THE SOCIAL NORMS
Track: Digital
Facebook and other social networking platforms are constantly changing their algorithms, products and formats. How can nonprofit organizations, especially in the small to mid-sized range keep up? In this session, we’re providing insight about how to analyze your current Facebook strategy to understand what’s working, and how to plan or pivot for upcoming platform changes. From ad format best practices, to leveraging Facebook Fundraisers, we’ll provide tips and strategies to ensure your social presence is working harder for you.
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Cara Holland
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Director, Paid Media & Audience Growth
ForwardPMX
Caitlin Watkins (@c8linwatkins)
Digital Lead – P2P Fundraising
Best Friends Animal Society
Emily Tolliver (@bestfriends)
Manager, Social Communities and Content
Best Friends Animal Society
View Presentation
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East Ballroom
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MANAGING THROUGH EXTERNAL DISRUPTORS: A HOW TO GUIDE
Track: Navigating Disruption (Sponsored by Production Solutions)
In today's complex environment, the question isn't IF there will be a disruptor to fundraising efforts challenging situation, but rather when. To name a few, Presidential Elections, Government Shutdowns, Natural Disasters, Tax Laws, Role of Social Media and Informed Delivery have all changed our landscape, shuffled our cards and kept us on our toes. During this session, we will explore how organizations can plan for and manage through external disruptors. We will provide attendees with a how-to guide for how they can plan for the unexpected, including communication strategies, forecasting, testing and analysis. Actual case studies and planning tools will be provided!
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Tracey Burgoon
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Director, Direct Response
DAV
Erica O'Brien
Managing Partner, Co-Owner
MINDset direct
Amy Carlton
Director of Major Gifts - West Region
American Humane
View Presentation
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State Ballroom
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6:00pm - 7:00pm
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POWER NETWORKING RECEPTION
Because it’s not just what you know, it's who you know. In addition to a strong education conference that provides the knowledge you need to advance you and your organization to the next step, this event is an opportunity to meet people who help you get there. Take advantage of the reception to expand your professional network by joining us for drinks and appetizers with prominent industry leaders and peers and continue your discussions started in the session rooms. What a great way to kick off your evening activities!
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Grand Ballroom
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Friday, February 21, 2020
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7:00am - 2:30pm
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REGISTRATION OPEN
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Promenade Foyer
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7:30am - 8:15am
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BREAKFAST
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Grand Ballroom
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8:15am - 8:30am
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OPENING REMARKS
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Grand Ballroom
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8:30am - 9:15am
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DON’T EVER BE AFRAID TO BE GREAT THROUGH ADVERSITY, RESILIENCE AND TRIUMPH
When Pete Frates was given a terminal diagnosis at age 27, he told his family “it was an opportunity to change the world” His mother Nancy tells the story of how her family took her son’s mission and mobilized with passion, dedication and resilience to change the trajectory of an unacceptable, underfunded and not included disease space. Today the results of the money and awareness raised by the ALS Ice Bucket Challenge are both outstanding and triumphant.
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Nancy Frates
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CEO and the mother behind the ALS Ice Bucket Challenge
Team Frate Train
View Event Recap and Related Materials
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Grand Ballroom
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9:25am - 10:25am
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BREAKOUT SESSIONS V (4 CONCURRENT)
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See specific sessions
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DATA-DRIVEN: WHY ANALYTICS IS YOUR CREATIVE'S BFF
Track: Messaging
Creative is no longer subjective. Just like every other aspect of your direct marketing program, creative is most optimal when it's data-driven. Yet, many nonprofits are still holding on to creative controls and using creative assumptions to design and test messaging concepts.
In an age of radical customization, constant experimentation and untold number of performance metrics, some organizations have made the move to data-driven direct response creative. Data-driven creative is bigger than a test plan against your current control. Data-driven creative is using primary and secondary research to inform your understanding of your audience — and then developing messaging based off insights.
This session will share examples of data-driven creative, showcasing how two organizations created and refined tone, offer and supporting messaging to increase fundraising response.
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Mike Heronime
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Chief Creative Officer
RKD Group
Jarred Schremmer
Vice President, Media
RKD Group
Michelle Strong
Vice President, Marketing Strategy
Susan G. Komen
View Presentation
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State Ballroom
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GETTING HANDS ON WITH GOOGLE ANALYTICS
Track: Analytics
Google Analytics houses key insights that a direct marketer can and should be using when developing their plans online and off. But, it can be intimidating. Perhaps someone doesn't understand the terminology or even what information really matters in their day to day work. Our goal in this session will be help attendees cut through all that confusion, get to the data most useful to them and ask questions about how GA might be able to provide them with answers to questions they are having trouble answering. This will be an interactive session during which we will use a live instance of Google Analytics to help attendees see how they can access critical pieces of information that can inform strategic decision making. Before the session, we will collect a handful of questions about using and/or finding insights in Google Analytics, and we will demonstrate the path to finding them. Then we will ask the room to pose their questions, and we can demonstrate live. As we use the tool, we will explain the views to attendees and why particular pieces of data (entry and exit pages, conversion funnels, etc.) are so valuable to fundraisers and direct marketers. Our aim for this session is to make it as interactive and engaging as possible, ideally giving attendees concrete was they can use Google Analytics immediately.
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Adam Faircloth
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Senior Director, Digital Engagement and Growth
USO
Mayukh Chowdhury
Principal, Google Ad Grants
Google
Jeff Ostiguy
Vice President, Marketing
THD
View Presentation
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East Ballroom
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DIVERSITY IN GIVING - ENGAGING A MULTI-CULTURAL AUDIENCE
Track: Grow the Pie
The United States is changing as the makeup of our population becomes more diverse. The number of Hispanic, Asian and African American households has grown significantly in recent years, while the percentage of Caucasian households has declined. We are witnessing shifts in age groups year over year, more so today than in prior years. In addition, our country continues to become progressive as a growing number of Americans openly identify as LGTBQ. How are today's charitable organizations addressing this trend, and what can, and should be done to be more inclusive in messaging and creative applications. Join us for a panel discussion to hear how some organizations are meeting this need - and what additional work they will be doing in the future.
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Dave Mallory
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Director of Annual Giving
Whitman-Walker Health
Erica O'Brien
Managing Partner, Co-Owner
MINDset direct
View Presentation
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Palm Court Ballroom
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TRANSFORMATIONAL PROGRAM CHANGE DURING AN ELECTION YEAR
Track: Fundraising Lessons
In this session we’ll look at real life examples of when organizations where faced with challenges and had to make a transformational program shift and how a Presidential Election cycle could help (or hurt) your organization's growth. This panel discussion includes industry and nonprofit leaders who will answer questions that they’ve heard from their own Board and CEOs that required shifts within their programs, so you can prepare how you’d answer something similar when you want to make a transformational shift. Similar to the television game show “Around the Horn” this moderated discussion will award panelists with points for good arguments for or against topics such as:
- Politics is everything and your donors don’t care about your cause in an Election year.
- Political emails are killing a dying email program – Right or Wrong?
- Sustainers aren't worth the sacrificed one-time giving revenue
- Mid-Level and Major Donor Programs should drive Low-Dollar investment strategy – Convince me otherwise.
- Direct Mail and Digital Programs are two separate teams that should only focus on maximizing their independent revenue lines
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Luke Franklin
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Vice President, Membership
ASPCA
Dan Karp
Senior Vice President, Integrated Direct Marketing
Covenant House
Robert Connelly
Sr. Director
Integral
Kevin Moran
Co-Founder and Principal
Integral
Brandy Swimeley
Vice President of Marketing
Defenders of Wildlife
View Event Recap and Related Materials
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Chinese Ballroom
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10:25am - 10:45am
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NETWORKING COFFEE BREAK
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Promenade Foyer
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10:45am - 11:45am
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BREAKOUT SESSIONS VI (4 CONCURRENT)
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See specific sessions
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DISPELLING THE MYTHS OF PSAS & HOW THEY SUPPORT FUNDRAISING
Track: Messaging
Give a hoot, don’t pollute. Friends don’t let friends drive drunk. This is your brain on drugs.
Each of those tag lines are from powerful broadcast public service announcements (PSAs) that were agents of change in fighting pollution, drunk driving and the war on drugs in the 70s, 80s and 90s. Public service advertising continues to be a proven force in changing public attitudes on a multitude of topics such as drinking and driving, crime prevention and numerous health and safety issues.
Yet in today’s digital age, many organizations view PSAs as a digital only tactic, posting them only on social media and their websites. Also, PSAs are thought to have no direct ROI impact on fundraising. Both perceptions are wrong.
In this session, we will dispel many of the myths about PSA programs and show how one charity had a direct lift in response and gift size thanks to an integrated PSA campaign
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Amy Haynes
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Vice President, Projects and Brand Integrity
1st Degree
Dorene Ocamb
Chief Development Officer
Armed Services YMCA
Elizabeth Deakin
Director of Communications
Paralyzed Veterans of America
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State Ballroom
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LOTS OF DATA FROM MANY SOURCES? HERE’S WHAT TO DO WITH IT
Track: Analytics
The Human Rights Campaign (HRC) has a large network of advocates and supporters, meaning a lot of data coming from multiple places. But having data scientists alone won’t ensure success. HRC will talk about how they wrangled millions of data points across various platforms and data sources to create a 360-degree profile of each constituent, enabling their team to support the organization’s mission with actionable and accessible insights. They will share best practices and lessons learned in reporting, data hygiene, and analysis, and, importantly, how to integrate with other departments to ensure their insights lead to action.
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Susan Paine
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Director, Analytics and Strategy
Human Rights Campaign
Mo Cheeks (@MoCheeks)
Senior Partnerships Manager
Civis Analytics
Sam Putnam
Deputy Director, Data & Analytics
Human Rights Campaign
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East Ballroom
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AUTHENTICITY & EXPERIENCES: CULTIVATING MILLENNIAL DONORS
Track: Grow the Pie
Are you looking for younger donors? Think it can't be done?
Think again and come to this session to discover organizations that are successfully homing in on millennials in efforts to broaden the demographics of their donor base and set a foundation for future fundraising success. From National Audubon Society's Young Birders Campaign that illustrates the joy of birding to young urban professionals through experiential marketing… to the National Trust for Historic Preservation's Next Gen Preservation campaign promoting diversity of our cultural history and Facebook birthday campaigns, organizations are finding new and novel ways to meet millennials where they are and bring them onto their files. And we're eager to show you how you can connect with younger donors too.
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Andrew Simpson
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Vice President, Marketing
National Trust for Historic Preservation
Anne Davis (@anne_digital)
Advertising Specialist
Beaconfire RED
Liz Murphy
Executive Vice President and Partner
Beaconfire RED
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Palm Court Ballroom
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NONPROFITS & THE IMPORTANCE OF STORYTELLING
Track: Fundraising Lessons
Like the for-profit world, the marketing landscape for nonprofits has changed dramatically in the past decade. Increased competition—both among other nonprofit entities and general market brands—for the attention of the consumer means that new approaches to building awareness and financial strength are required.
Franklin Parrish, Senior Director of Brand, Marketing, and Creative Services at Kaiser Permanente, a not-for-profit health care provider, will introduce you to his assessment of how nonprofits can leverage brand strength to realize their fundraising goals. He will also identify and demonstrate tools to help your organization develop strategic storytelling and archetype development frameworks to more clearly position your brand in the marketplace and better identify high-value audiences for engagement and growth.
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Franklin Parrish
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Senior Director of Brand, Marketing, and Creative Services
Kaiser Permanente
View Event Recap and Related Materials
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Chinese Ballroom
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11:50am - 12:50pm
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LUNCHEON
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Grand Ballroom
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1:00pm - 2:00pm
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BREAKOUT SESSIONS VII (4 CONCURRENT)
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See specific sessions
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TEN EMAILS YOU NEED TO SEND IN 2020
Track: Messaging
Email has grown up.
Modern email programs are mindful of deep segmentation, automated journeys, data privacy and email security.
This new age of email marketing requires that we add sophistication to strategies to better understand the subscriber experience and improve measurement of email results.
This session will reveal ten specific email strategies to add sophistication to email marketing — showing you ten emails you need to send this year to modernize your approach to this communication channel.
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Stephanie Filer
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Director of Development
Animal Rescue League of Iowa
Lexi Kay
Annual Campaign Manager
North Texas Food Bank
Jenn Thompson
Vice President, Digital Strategy
RKD Group
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State Ballroom
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HOW TO INTEGRATE YOUR DATA TO CREATE A SINGLE CUSTOMER VIEW
Track: Analytics
Many nonprofits, large and small, store “program” and fundraising data in a variety of disparate environments and operational silos, creating inefficiencies, compromising revenue and creating poor constituent experiences. Learn how leading nonprofit organizations are leveraging advancements in technology to combine their data to gain a single view of their prospects and constituents across all programs. While this may sound intuitive and even elementary, many of the largest and most advanced nonprofits struggle with this every day. This allows nonprofits to leverage analytics and insights to better understand audience interests, attitudes and behaviors to create more relevant content, improve targeting, optimize spend across all media and channels to improve engagement, retention, gift frequency and short and long-term.
In this session, Becky Johnson, VP of Constituent Experience and Digital Transformation at The American Heart Association, will share how she is transforming an iconic brand into a model of fundraising efficiency and effectiveness.
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Becky Johnson
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Vice President of Constituent Experience and Digital Transformation
The American Heart Association
Greg Fox
Vice President of Nonprofit Customer Strategy
Merkle
Sudeshna Sen, Ph.D
Vice President of Audience Analytics
Merkle
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East Ballroom
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WHY SHOULD HISPANICS GIVE TO YOU?
Track: Grow the Pie
In this generation, the key to accelerate fundraising growth is to recognize the potential of diversity donors. But are nonprofits communicating effectively their causes to ethnic audiences? In our groundbreaking research "Why Should Hispanics Give to You?", we found most organizations struggle to articule their value proposition to this influential demographic segment. The study looks at 57 leading nonprofits across six different verticals and scores the effectiveness of their message on the web, social, email, and phone based on a proven methodology developed by MECLABS. Among the nonprofits analyzed are The Nature Conservancy, Salvation Army, San Diego ZOO, St. Jude Hospital, and University of Miami.
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Ivan Leon (@IvanKerux)
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Chief Strategist
Kerux Group
View Presentation
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Palm Court Ballroom
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TOP LESSONS NONPROFITS CAN TAKE FROM THE COMMERCIAL WORLD
Track: Fundraising Lessons
Learn what commercial brands are doing to identify and create long-term relationships and build affinity with their customers. How can nonprofits learn from the resources and investment that these brands use to drive revenue by focusing on all aspects of their brand? Hear the perspective of two nonprofit organizations that are taking action to apply many of these principles and how they believe building your brand leads to stronger fundraising programs.
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Jane Chong
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Co-founder & Partner
Full Hearts
Kat Wallace (@kayfreen)
Brand & Content Director
Operation Smile
Liz Dunn (@mizlizdunn)
Chief Development Officer
RAICES (Refugee and Immigrant Center for Education and Legal Services)
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Chinese Ballroom
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2:10pm - 2:50pm
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GENERAL SESSION: 2020 MARK OF DISTINCTION
Imagine if you could go to this year’s ANA conference … and hear and see all the very best ideas in just one 40-minute session? Imagine investing less than one hour, and walking away with 5-10 incredible concepts that can change your fundraising program immediately? How much could that change the trajectory of your nonprofits program – and your career?
This year, for the first time in our history, the ANA will comb through all 31 presentations and speeches at the Conference – and then share the very best ideas we saw, in one fun, fast-paced, ‘best of’ session. Want to hear the smartest new ideas in analytics? We’ll tell you all about it. The best new creative concept that is moving the needle? We’ll show you what it looks like. Wondering if there’s a new integration idea that is driving record-breaking results? We’ll share the story … the slides … the whole concept so you can begin leveraging it on your fundraising program now.
How many times have you said to yourself – “If I can just learn one big new concept, it’ll make all the difference for my mission?” Well, here’s your chance to hear and see up to 20 of the best ideas, all in one session. Join us for the 2020 ‘Mark of Distinction’ closing session, featuring the most distinctive ideas that made their mark at this year’s ANA. And start hyper-charging your fundraising results immediately.
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Tom Gaffny (@tomgaffny)
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Principal
Tom Gaffny Consulting
Angel Aloma
Executive Director
Food For The Poor
View Video and Presentation
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Grand Ballroom
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2:50pm
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CONFERENCE ADJOURNMENT
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