Mastering Social Media Engagement in 2024: A Comprehensive Guide | Industry Insights | All MKC Content | ANA

Mastering Social Media Engagement in 2024: A Comprehensive Guide


In an age driven by digital advancement, social media has become an indispensable tool for businesses and individuals alike to engage with their audiences and spread their brand message. Whether one is a small business owner, a marketing professional, or a thought leader, mastering social media engagement can be the key to remaining relevant and gaining a competitive edge in an increasingly crowded digital marketplace.

With billions of users across dozens of social media platforms, there are seemingly endless opportunities to get one's message heard. However, these opportunities can also come with challenges, and mastering social media is not as simple as merely signing up for a profile and periodically posting disjointed content.

To stand out against the bustle and hum of social media, one must identify a target market, build meaningful connections and interactions, and create a strategic approach to social media. Here is a guide to essential approaches and tactics that will allow you to best utilize social media in 2024.

Measuring Social Media Engagement

The entire concept of social media engagement has evolved over the years. When social media was in its infancy, businesses were testing the waters of engagement and building their brands on this new platform, unsure of the best approaches. Today, however, we have better knowledge of effective social media engagement practices and what works best for brands of all sizes.

User interactions are still significant across all platforms, from Facebook and Instagram likes to TikTok follows and shares. Creating content that drives engagement is the best way to get eyes on your brand and allow people to develop brand awareness and, eventually, loyalty.

By analyzing engagement to see what resonates with your target audience, you can measure the effectiveness of different approaches. Metrics such as reach, impressions, engagement rate, click-through rate, and brand mentions can all give a business an idea of what works and what may not.

Most social media platforms have their own metrics tools that one can use to see the engagement rate on their various content, the number of likes something received, or how many views a particular ad or piece of content may have garnered. There are also applications such as Sprout that allow businesses to leverage social media analytics into actionable business strategies.

The Significance of Social Media for Business Success

Social media is crucial for shaping brand identity and driving business growth in a digital landscape, as these platforms provide brands with a vast audience for their message and endless opportunities for brand visibility. If a brand can become consistent with engaging content and interacting with followers, it can raise brand awareness and attract a wealth of new followers and loyal customers.

One of the most important facets of building a brand is creating brand authority and thought leadership platforms for business leaders. Companies can effectively position themselves as authorities by posting content that shows them as subject-matter experts in their respective fields. This can further enhance brand credibility and set them apart from their competition.

An excellent example of brand authority comes from outdoor experts REI. Not only is the company the go-to for all things outdoors, but they have positioned themselves as experts in everything from hiking to camping through their blog and advice columns.

Effective Social Media Strategies

Brands have to be strategic about their approach to social media, given how crowded the various platforms can be, which means the content they create must align with their messaging while remaining market-aware. The brand's voice, mission, and values need to be clear in each engagement attempt and consistent enough for brands to leverage the algorithm, making them more likely to appear in front of their target market and strengthening their overall engagement on social media.

Additionally, brands should have clear objectives for their use of social media. Who is their target audience, and what message do they want to get across to this audience? Do they want to drive website traffic or sell a new product? Clear objectives will give brands a better handle on what works and what doesn't.

Brands also need to keep a focus on authenticity, as today's savvy social media users can pinpoint inauthentic behavior or content from a mile away. Brands must tap into their authentic voice and use it in each social media interaction.

One popular example of authentic brand voice can be seen through the social media postings of the fast-food restaurant Wendy's. With their good-natured jabs at the competition and hilarious posts on platforms like X (formerly Twitter), Wendy's has set themselves apart in the fast food space as the "wild and crazy" burger chain that people monitor on social media just to see what content they'll post next.

Keeping abreast of social media trends and trending news stories will help your brand remain relevant with posts and allow you to take advantage of media that can be connected to your brand.

Improving Engagement Rate

The engagement rate of social media accounts measures the percentage of the audience actively engaging with a brand's content. To improve their engagement rate, brands need to keep a keen eye on several factors.

For instance, brands should focus on creating content to which their target audience can relate. By utilizing visuals, leveraging trending topics, engaging directly with their audience when they can, collaborating with influencers, organizing giveaways, analyzing results, and adjusting their approach as needed, brands will see their hard work reflected in their engagement rate.

To master social media in 2024, brands will have to understand the nuances of the different platforms and continue to use creativity to break through the noise of social media use to allow their signal to reach their audience.

Jacklyn Lavoie is a marketing specialist at Otter PR with a focus on social media. Lavoie initially honed her organic social media skills through leading marketing efforts for her own online retail store.

The views and opinions expressed in Industry Insights are solely those of the contributor and do not necessarily reflect the official position of the ANA or imply endorsement from the ANA.