2019 ANA Advertising Financial Management Conference Presented by Active International

The annual ANA Advertising Financial Management Conference is the only marketing procurement and advertising financial event of its kind. It brings together top client-side marketing procurement and finance professionals with advertising agency chief financial officers and other key industry stakeholders. The conference provides perspective on delivering greater value to organizations with a focus on efficiencies, cost savings, driving ROI, and more.

The conference is registered as a sponsor of continuing education with both the Institute for Supply Management and the National Association of State Boards of Accountancy.

Post-conference perspectives from attendees at previous conferences include:

  • “It’s the largest and most important gathering of marketing procurement leaders and my go to resource to learn about emerging issues, benchmark best practices, and network with like minds.”
  • “I view the ANA Advertising Financial Management Conference as an incredibly valuable resource in an ever-changing marketing ecosystem.  Any advertiser who has a marketing sourcing function should consider this conference as a mandatory requirement to keep relevant.”
  • “I came away with ideas to put into action immediately as well as many contacts.  Just the networking alone is totally worth it!”

Join the conversation at #ANAAFM.

The ANA is registered with NASBA as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

1. The program delivery method is group-live.
2. The NASBA program level is basic.
3. There are no prerequisites and/or advanced preparation requirements for this conference.
4. The total amount of CPE credits are 15.
5. The NASBA field of study subject area is Business Management and Organization.

Host:
Tracy Avelar
Managing Director, Vendor and Sourcing Management
Charles Schwab & Company, Inc.

when

Start: Sunday, April 28, 2019 at 2:00pm

End: Wednesday, May 1, 2019 at 12:00pm

WHERE

JW Marriott, Phoenix Desert Ridge
5350 East Marriott Dr.
Phoenix, AZ 85054

The ANA has negotiated a special room rate of $314/night. In order to use the ANA rate, you must be registered to attend the conference. A reservation link will be provided under the "Important Information" section of your conference registration confirmation email. The cut-off date is Friday, April 5, 2019, after which prevailing rates apply. Please note the JW Marriott is now sold out for the night of Saturday, April 27. The overflow hotel for this night is the Residence Inn Phoenix Desert View at Mayo Clinic. The ANA has negotiated a special room rate of $159/night. A reservation link will be provided under the "Important Information" section of your conference registration confirmation email.

Registration Pricing

Client-Side Tier Platinum Tier Gold Tier Silver Tier Individual Nonmember
Registration
Conference Registration $1,495 $1,495 $1,545 $1,595 $1,695 $1,695

For issues processing your registration or other frequently asked questions, please refer to this page.

Attendee lists are not provided ahead of the conference. You will receive a hard copy when you check in on-site, and it will also be made available on the ANA Events app once the conference has begun.




Agenda

TIME EVENT DETAILS LOCATION
Sunday, April 28, 2019
2:00pm Registration Opens

Grand Saguaro Foyer
2:45pm First Time Attendee Reception  

Welcome to your first ANA Advertising Financial Management Conference! Join us for an informal afternoon of conversation, networking, and fun at the First-Time Attendee Meetup. It's a great way to meet new colleagues and AFM Conference veterans who are available to answer questions to help get you off to a great start for your first conference. This reception is open to all first-time conference attendees. We look forward to meeting you!

Wildflower B-C
4:00pm Conference Kickoff Sessions

Grand Canyon 6-8

CURRENT PRACTICES IN MEDIA AGENCY COMPENSATION

Results from a new ANA survey will provide insight into ANA member practices related to media agency services and compensation in today’s rapidly changing digital landscape. Highlighted topics will include programmatic media practices and costs, today’s primary methods of media agency compensation, commission rates by media channel, and the treatment and transparent reporting of media rebates. David Beals, President of JLB + Partners and author of the ANA’s Triennial Trends in Agency Compensation surveys, will present this first look at the survey findings. He will be joined by Brittany Elliott, Director, Digital/Non-Linear Analytics at AMI + Partners, to share media industry insights and related implications.

David Beals
President JLB + Partners
Brittany Elliott
Director, Digital/Non-Linear Analytics AMI + Partners
Grand Canyon 6-8
4:40pm

WIDENING YOUR APERTURE: LESSONS FROM A MODERN MEDIA COMPANY

It’s an uncomfortable truth that the rate of change all businesses are dealing with is only going to intensify. The dynamics of the current marketplace require companies to work with fewer, smarter and better partners. In the age of shorter life cycles and near-term expectations, Financial and Procurement functions are taking on increased importance within organizations. The partners they bring in will need to possess the same focus on the core business objectives: to deliver value, create efficiencies, drive costs savings and deliver ROI. Some of these can come from unexpected places. Join James Russo, SVP of Client Strategy & Development at WarnerMedia, as he shares insights and client case studies that highlight the steps marketers can take to assure their objectives are met.

James Russo
Senior Vice President of Client Strategy & Development WarnerMedia
5:20pm

SHAPING THE FUTURE OF MARKETING AND ADVERTISING

Brian Wieser, who has been described by the trade press as “Madison Avenue’s de facto Chief Economist” and “The Most Quoted Man in Advertising,” has a new gig. After eight years as a senior analyst at Pivotal Research responsible for the firm’s coverage of all things advertising, he’s moved back to the agency side, joining GroupM as Global President, Business Intelligence. In this role Brian will help gather, analyse, and distribute marketplace intelligence to provide insights on markets, audiences, partners and platforms, and supply and demand dynamics. In the press announcement, Brian was quoted as saying, “There is no better opportunity to help shape the future of marketing and advertising.” In this session, Brian will share his thoughts on how to do just that!

Brian Wieser (@brianwieser)
Global President, Business Intelligence GroupM
Grand Canyon 6-8
6:30pm Reception

Sunset Lawn
7:30pm Dinner

Sunset Lawn
Monday, April 29, 2019
7:00am Registration Opens

Grand Saguaro Foyer
7:30am Breakfast  

BREAKFAST ROUNDTABLE DISCUSSIONS

We are setting up a number of breakfast tables so that attendees can informally discuss key issues. Each participating table will be marked with a number that corresponds to the topic as indicated below. Those who would like to participate should arrive at the start of breakfast. Topics and facilitators include:

1. Agency Compensation
Facilitator: Dave Beals
, President, JLB + Partners

2. In-House Agencies
Facilitator: Corey Dill
, Senior Manager, Operations, The Boeing Company

3. The Importance of a Quality Scope of Work
Facilitator: Richard Benyon
, CEO, Decideware

4. How to Be a Great Client
Facilitator: Dodie Martz
, Partner, COO, General Manager, WHM Creative

Grand Canyon 6-8
8:30am General Session

Grand Saguaro Ballroom
Welcome

Steven Wales
Chief Revenue Officer Decideware
Alan Elkin
Chairman and Chief Executive Officer Active International
Grand Saguaro Ballroom
8:35am

OPENING REMARKS

Bob Liodice
CEO ANA
Grand Saguaro Ballroom
9:05am Host Opening Remarks

Tracy Avelar
Managing Director, Vendor and Sourcing Management Charles Schwab & Company, Inc.
Grand Saguaro Ballroom
9:20am

TRANSFORMATION: IT’S A THRILL RIDE

Transformation is something that happens inside of you. That differs from change, which is something that happens to you. Transformation can redefine what an organization is and what it does, taking it to new heights. But it’s hard as 70 percent of transformation programs fail. This session, from the chief transformation officer at MediaLink, will share tips and strategies for driving successful transformation.

Dana Anderson (@DanaAnderson)
Chief Transformation Officer MediaLink
Grand Saguaro Ballroom
10:00am

IT WAS THE BEST OF TIMES, IT WAS THE WORST OF TIMES

It can be difficult to talk business with your agency, while also maximizing the value for your organization. With more than 25 years of agency compensation experience, Carl will provide an alternative point of view for creating a partnership between agency and brand.

Carl Johnson (@CarlAnomaly)
Founding Partner and Chairman Anomaly
Grand Saguaro Ballroom
10:40am Networking Coffee Break  

Grand Saguaro Foyer
11:00am

CMO KEYNOTE

Raja Rajamannar is responsible for building the Mastercard brand, driving business, and advancing sustainable competitive edge. He has overseen the successful rebranding of Mastercard, the organization’s first major rebrand effort in 20 years.  Furthermore, Raja led the integration of both marketing and communications to create one global integrated function. He is passionate about evolving both contemporary and classical marketing and communications skillsets to future proof the workforce. His numerous awards and recognitions include recently being named one of the World’s Most Innovative CMOs by Business Insider and the World Federation of Advertisers’ Global Marketer of the Year for 2018.

Raja Rajamannar (@RajaRajamannar)
Chief Marketing and Communications Officer and President, Healthcare Mastercard
Grand Saguaro Ballroom
11:40am

SOMETIMES YOU DRIVE ME CRAZY – BUT I STILL LOVE YOU!

The goal of this session is to change the industry conversation between advertisers and agencies – from being adversarial to collaborative. Featuring both the advertiser and agency perspectives, we’ll explore how to change our behaviors to drive efficiencies, reduce costs, and improve the work. We will cover issues including briefing, working with multiple agencies, giving feedback, staffing, and financial accountability. Together, we can improve the process and save significant time, energy, and money while making the work better.

Lisa Miller
Chief Financial Officer collemcvoy
Donald Lee
Senior Director, Strategic Sourcing Visa
Melissa Lewis
Director, Marketing Strategic Partnerships Target Corporation
Grand Saguaro Ballroom
12:20pm

A ROCK AND A HARD PLACE: EVALUATING MARKETING INVESTMENTS

As the first CFO of marketing at Farmers Insurance, Scott Griffiths strives to answer two questions: How best to allocate marketing resources; and how to demonstrate the business value of marketing to the C-suite. In this session, Scott will share some of the lessons he has learned along the way, mistakes he has made, and changes he has affected.

Scott Griffiths
Chief Financial Officer, Marketing Farmers Insurance
Grand Saguaro Ballroom
1:00pm Luncheon  

Nearly four decades ago, Active International, disrupted the marketplace by developing an innovative, market leading approach to Corporate Trade. Join Lisa Brown, Global Chief Strategy and Business Development Officer at Active International to learn how Active took a no fear approach taking the insights gained from serving its clients to expand its capabilities and redefined what's possible. Deploying a market driven, client-centric approach that improves business outcomes, Active International has now emerged as a Commercial Innovation Company.

Lisa Brown
Global Chief Strategy and Business Development Officer Active International
Grand Canyon 6-8
2:25pm

YOU’VE BEEN SERVED

A lot is happening that could directly hit your bottom line, including a host of legal issues that could make 2019 a watershed year for both opportunity and risk.  This session will cover a whirlwind of topics that may well make your head spin, including digital fraud, the latest on the FBI investigation of the media buying industry, an update on the commercials contract negotiations with SAG-AFTRA, how best to deal with celebrity talent and influencers, successful negotiation techniques for supply chain contracts to insure transparency and accountability, and more.

Stacy Marcus
Partner Reed Smith LLP
Doug Wood (@djwood1976)
Partner Reed Smith LLP
Grand Saguaro Ballroom
3:05pm Networking Coffee Break  

Grand Saguaro Foyer
3:20pm

THE QUANTUM AGE OF MARKETING

4A's chairman and the founder and co-chairman of Butler, Shine, Stern & Partners will share findings from new 4A's research, "The Quantum Age of Marketing." The study is based on an extensive review of marketing dynamics and interviews with industry leaders. It details megatrends that will influence and reshape marketing in the future as well as critical recommendations and next steps.

Greg Stern (@gtstern)
Board Chair, 4A's Founder and Co-Chairman, Butler, Shine, Stern & Partners
Grand Saguaro Ballroom
4:00pm

EVOLUTION OF AGENCY COMPENSATION

Putting together an effective performance-based agency compensation plan takes time to develop, as Christina Earley, global head of sales, marketing, event planning, and travel purchasing at Fiat Chrysler Automobiles, and Antonio Humphreys, senior manager of global procurement at Adobe Systems, Inc., know all too well. Both will share their approach to agency compensation, including a methodical look at pay for performance and open cost modeling approaches. They’ll review what has and hasn’t worked, performance metrics one should and shouldn’t use, and overall lessons learned.

Christina Earley
Global Head of Sales, Marketing, Event Planning and Travel Purchasing Fiat Chrysler Automobiles
Antonio Humphreys (@athumphreys)
Senior Manager, Global Procurement Adobe Systems, Inc.
Grand Saguaro Ballroom
4:40pm Session Adjournment

Grand Saguaro Ballroom
5:00pm Dinner on your own

.
Tuesday, April 30, 2019
6:45am Registration Opens

Grand Saguaro Foyer
7:15am Breakfast  

BREAKFAST ROUNDTABLE DISCUSSIONS

We are setting up a number of breakfast tables so that attendees can informally discuss key issues. Each participating table will be marked with a number that corresponds to the topic as indicated below. Those who would like to participate should arrive at the start of breakfast. Topics and facilitators include:

1. PRODUCTION TRENDS
Facilitators: Charlie Shikany, Vice-President Corporate Indirect Procurement, Constellation Brands &
Jillian Gibbs, Founder and Global CEO, APR

2. MANAGING AGENCY RELATIONS
Facilitator: Jason Pierce, Agency Strategy and Management, Global Marketing, Dell

3. MARKETING PROCUREMENT TALENT AND MENTORING PROGRAM
Facilitator: Sherry Ulsh, Senior Manager, Indirect Sourcing, The Hershey Company

4. LEGAL Q&A
Facilitators: Douglas Wood, Partner, Reed Smith LLC & 
Stacey Marcus, Partner, Reed Smith LLC

5. CHALLENGES OF THE CFO IN THE NEW AGENCY WORLD
Facilitator: Chris Schafer, Vice President, Advertising and Marketing Services Vertical, Oracle NetSuite


Grand Canyon 6-8
8:30am General Session

Grand Saguaro Ballroom
8:40am

ACCENTURE INTERACTIVE: BUILT ON EXPERIENCE

CEO Brian Whipple is building a new, transparent and efficient model to serve today’s CMO by delivering transformative business solutions. Accenture Interactive is data-rich, technology-driven and stands on the shoulders of a global management and consulting firm. Brian will share how Accenture Interactive is catering to the evolving role of the CMO and growing expectations of consumers by creating the most meaningful experiences on the planet. 

Brian Whipple (@accentureACTIVE)
CEO Accenture Interactive
Grand Saguaro Ballroom
9:20am

PROCUREMENT FOR SOCIAL GOOD

Johnson & Johnson is one of the world’s most broadly-based healthcare and wellness companies. They are committed to using their reach and size for good, striving to improve access and affordability, creating healthier communities, and putting a healthy mind, body, and environment within reach of everyone, everywhere. J&J’s procurement organization plays a significant role in shaping its enterprise supplier base. They focus on increasing the global diversity of its suppliers, supporting social enterprises, and outlining stronger sustainability standards. This session will encourage others in the industry to think bigger about their impact, and to highlight opportunities for procurement to drive social good.

Julian Hooks
Chief Procurement Officer, Corporate Tier Johnson & Johnson
Grand Saguaro Ballroom
10:00am Networking Coffee Break

Grand Saguaro Foyer
10:25am

BREWING PARTNERSHIP FOR GROWTH

The key element to any growth strategy is culture. And, it’s the people and the environment who create that culture. Anheuser-Busch is on a mission to lead the growth of the beer category by building winning brands. This requires collaboration and innovation to fundamentally change the ways in which business is done with both internal and external partners. Anheuser-Busch is evolving their approach from transaction to partnership in order to holistically drive business growth, with new relationship models, review processes and a renewed focus on creativity and learning to build a winning culture with a winning team.

Dan Andrzejewski
Vice President, Indirect & Commercial Procurement Anheuser-Busch
Jodi Harris (@jodilharris)
VP, Marketing Culture & Learning Anheuser-Busch
Grand Saguaro Ballroom
11:05am

THE EVOLUTION OF MARKETING PROCUREMENT

Marketing was the first indirect procurement category at Microsoft… way back in the late 1990s.  Over the past 20+ years, the team has grown and learned along the way.  John Stephens, the man who started marketing procurement at Microsoft, will share key lessons from this journey – including building mutually beneficial strategic supplier relationships, digitally transforming to drive simplicity in the process, employing AI and machine learning to ensure compliance, and more, allowing Microsoft procurement to expand far beyond optimizing marketing and media spend to drive influence in all categories globally.

John Stephens
Senior Director, Global Strategic Sourcing and Operations Microsoft
Grand Saguaro Ballroom
11:45am

NAVIGATING WHAT’S NEXT IN AN EXPLOSIVE MEDIA UNIVERSE

Disruption is the hallmark of the What’s Next Economy. The winners will be those with the greatest organizational resilience - the ability to better navigate volatility and absorb disruption. Never has this been truer than in media today. After half a century of steady evolution, the media landscape has now fully exploded into a radically different universe. What has emerged is a highly fragmented series of ecosystems within ecosystems, new content producers, new distribution platforms, and new business models that are still being formed. It’s a level of complexity that traditional strategic planning models and metrics were never designed to address. In this provocative discussion, Jim Meskauskas, will provide clarity to the chaos and share some insight in how to navigate this new universe for growth. 

Jim Meskauskas (@mediadarwin)
Executive Vice President Active International Digital
Grand Saguaro Ballroom
12:10pm Luncheon  

ARE YOU PAYING TOO MUCH?

Extreme Reach will share 3 tips for achieving success and efficiency in your video advertising strategy.

Stephen Robinson
General Counsel Extreme Reach
Grand Canyon 6-8
1:45pm

MANDATE FOR CHANGE

The digital revolution began with a series of technological innovations that quickly coalesced into a completely new connected way of living, working, and communicating. After decades of progress and trillions of dollars of investment, why are brands and their partners still struggling to navigate these evolutions in technology and the corresponding shifts in consumer behavior? Tom Morton, chief strategy officer, US at R/GA, will explore the three mandates for change that all modern brands must navigate, while providing real-world case studies of those successfully making the shift.  The presentation will reveal new ways of working, new types of deliverables, and corresponding compensation models.

Tom Morton (@rga)
Chief Strategy Officer, US R/GA
Grand Saguaro Ballroom
2:25pm

250 DIRECT BRANDS TO WATCH

In February the IAB released its second annual “IAB 250 Direct Brands to Watch” report identifying the top direct-to-consumer brands that are disrupting their industries and driving positive change in the U.S. consumer economy.  This session will provide a deep dive into the report’s findings including emerging trends in marketing, advertising and data usage as well as ways traditional brands can leverage new techniques to drive growth.

Patrick Dolan (@patrickdolan)
President & Chief Operating Officer Interactive Advertising Bureau
Grand Saguaro Ballroom
3:05pm NETWORKING COFFEE BREAK  

Grand Saguaro Foyer
3:20pm Deep Dive Presentations

In this modified breakout, attendees have the opportunity to attend a more-intimate session with a presenter and learn more about the topic at hand. Questions and discussion are highly encouraged during these sessions. There are four total sessions, two will run concurrently followed by another two running concurrently.

See specific sessions

1A: SOW: THE PRENUP FOR A SUCCESSFUL RELATIONSHIP

Crafting, negotiating, and managing Scopes of Work (SOW) is an art and a science. Much like a good prenup, a well-crafted SOW provides a solid foundation for a successful relationship. Take a minute to do this assessment: imagine someone in your organization had to assume duties for management of an active SOW -- could they do it just by looking at the document? If not, don't miss this session -- the magic of SOW generation, negotiation, and management will be discussed, and you'll learn how to make SOWs the secret sauce of a successful relationship.

Dodie Martz
Partner, COO, General Manager WHM Creative
Grand Saguaro Ballroom

1B: A HOLISTIC APPROACH TO IMPLEMENTING PRODUCTION TRENDS

The advertising industry is in a constant state of change which challenges the traditional creative eco-system. In this deep dive presentation, Constellation Brands will share their journey to tackle recent creative and production trends. They’ll share their holistic approach to moving procurement and marketing teams toward embracing those trends over a long-term plan to build on their successes.

Jillian Gibbs (@theAPRco)
Founder/ Global CEO Advertising Production Resources
Charlie Shikany (@shikany)
Vice-President, Corporate Indirect Procurement Constellation Brands
Grand Canyon 6-8
4:10pm

2A: DELL: EVOLVING FROM “SUPPLIER” TO ROSTER MANAGEMENT

Dell Technologies relies on its agency partners to successfully compete in the global marketplace and support its ambitious marketing goals.  Learn how Dell’s Agency Strategy & Management team has established an engagement process by which the marketing organization can more easily access its supplier and partner information, which results in a more effective matching of partner resources with its marketing objectives.  Discover how the agency management and procurement teams at Dell have partnered together to realize this vision, promote better use of agency resources, drive cost efficiencies, reduce onboarding, and manage its roster by a more organized joint-team approach.

Jason Pierce (@jasonwpierce)
Agency Strategy and Management, Global Marketing Dell
Grand Saguaro Ballroom

2B: IN-HOUSING: IS IT RIGHT FOR ME?

According to the recent ANA study, “The Continued Rise of the In-House Agency,” there has been substantial growth in the number of marketers with in-house agencies. More than two-thirds of client-side marketers now have an in-house agency, compared to less than half 10 years ago. Hear more about the move to in-housing and how to know if it’s the right move for your brand.

Wayne Barringer
Director, Creative Services The Boeing Company
Corey Dill (@Verbingthenouns)
Senior Manager, Operations The Boeing Company
Grand Canyon 6-8
6:30pm Reception

Sunset Lawn
7:30pm Dinner  

Grand Canyon 6-8
Wednesday, May 1, 2019
7:00am Registration Opens

Grand Saguaro Foyer
7:30am Breakfast

Grand Saguaro Ballroom
8:30am General Session

Grand Saguaro Ballroom
8:45am

SUPPLIER DIVERSITY

Supplier diversity strategies encourage the use of companies that are 51 percent owned and operated by a woman, ethnic minority, veteran, person with a disability, or a member of the LGBT community. This session will explore the value of diversifying your supplier ecosystem for marketing and beyond, covering challenges, best practices and garnering buy in for strategy creation and implementation.

Facilitator: Simona Rabsatt Butler
Director, Procurement – Marketing & Supplier Diversity Quicken Loans, Inc.
Michael A. Byron (@speakermab)
Senior Director, Supplier Inclusion Walmart Inc.
Stacy Joslin (@stacyjoslin)
Senior Director, Marketing Procurement InterContinental Hotels Group
Brenda Marshall
Principal, Global Diversity Solutions, Talent Advisory Services Kelly Services
Grand Saguaro Ballroom
9:25am

SO YOU WANT TO START AN IN-HOUSE AGENCY?

Recently, the ANA surveyed members about their use of in-house agencies. The results identified an increase in the adoption of (or plans for) the creation of in-house agencies, content studios, and production management capabilities. From business case to build-out, right-scoping internal versus external services, and securing and sustaining stakeholder support, this is the story of how one agency veteran took on the task of figuring it out for Revlon, and the lessons learned along the way. 

Kristi VandenBosch (@vbosch)
formerly SVP, Global Head, RedHouse Revlon
Grand Saguaro Ballroom
10:05am Networking Coffee Break

Grand Saguaro Foyer
10:20am

FRAUD IN DIGITAL ADVERTISING

ANA and White Ops have once again partnered (for the fourth time) on a study to measure bot fraud in the digital advertising ecosystem. The first study, conducted in 2014, was revolutionary as it drove widespread awareness of the digital ad fraud problem and was a “call to arms” for marketers to take an active role in addressing the issue. The last study published (our third in May 2017) estimated global losses due to fraud to be $6.5 billion. Fifty ANA member companies participated in the most recent study. This session will debut results and share best practices to help combat and minimize the dollars lost to digital ad fraud.

Michael Tiffany (@kubla)
Co-Founder & President WhiteOps
Grand Saguaro Ballroom
11:10am

10 ISSUES

To close the conference, a panel comprised of ANA client-side marketing members will address key issues discussed at the conference. Those will likely include new agency relationship models, legal challenges, data management, building more collaborative relationships, and more.

Facilitator: Bill Duggan (@BillDuggan)
Group Executive Vice President ANA
Tom Finneran
Executive Vice President - Agency Management Services 4A’s
Kim Johnson
Senior Vice President, Corporate Functions Sourcing SunTrust Banks
Jocelyn Stahl
Director, Indirect Sourcing The Hershey Company
Grand Saguaro Ballroom
11:55am Conference Ends

Grand Saguaro Ballroom

Cancellation Policy and Notes

Individual conference registrations can be cancelled in writing only via email (registration@ana.net). Phone cancellations are not accepted. 

  • A full refund will be granted, if written request for cancellation is received by email 60 or more calendar days before the conference start date.
  • A 50% refund will be granted if written request for cancellation is received by email between 59-45 calendar days before the conference start date.
  • No refund will be granted if written request for cancellation is received by email 44 or less calendar days before the conference start date.
  • No refund will be granted for 'no shows.'
  • Corporate packages are not eligible for cancellation or refunds.
  • Unused registrations/applications have no monetary value and cannot be credited to future years or events.
  • ANA will not issue refunds or credits due to failure to redeem a discount promo code during the registration process.
  • A $125 processing fee will be assessed to change the name on a registration.
  • Hotel room cancellations and changes must be made directly with the hotel. 

Miscellaneous:
     1. The conference agenda is subject to change.
     2. A portion of your guest room rate will be used to offset conference costs.
     3. ANA accepts no responsibility for the loss of, or damage to, personal property.
     4. Registrations received after two weeks prior to the conference may not be included in the attendee list.